I have used them twice, first for a small 1 bedroom place where they came with 6 cleaners and spend 4 hours leaving the place spotless.
The second (and very last) time I used them everything that could go wrong went wrong! This time for a large 3 bedroom flat with heigh ceilings... 2 lovely but fairly short cleaners arrived early morning with just 2 bags of cleaning utensils and not even a little step ladder. They started cleaning e.g. the mirror doors of a 236 cm heigh wardrobe - up to let's say 190 cm, because they didn't have longer arms and no ladder, they cleaned the inside of the windows meaning they left the corners out where most dirt was to be found.
Overall they did an extremely poor job!So I called and was assured that help with a ladder was on it's way. - They never arrived and when at 12:00 the two lovely ladies told me that they finished and wanted the money I explained to them that I don't think that the place is clean and showed (well pointed) that the wardrobe shelves all need cleaning too, and also the upper part of the mirror dorrs, etc. I also pointed the fridge out and one of them saw the problem and 'cleaned' the fridge again. Then another collegue arrived with a little stepladder and he kept asking me what needs cleaning (obviously everything that is dirty...) So I showed him one radiator, once that was sort of cleaned he aske me to inspect and tell them if everything is fine now. We played this game for about 1 hour until I thought this is not really the way to clean 950 sqft. So the guy was on the phone to the office and then the office called me and asked if I coudl pay them (???) I said of course i pay them for the work, but unfortunately this has not been completed, so he argued with me for a while, made up a few stories and excuses as in why there were 6 cleaners for a little flat and only 2 for a large until he came up with the idea to send over a supervisor later that day to complete the job.
2 cleaners then came at 15:30 and I had to point out again EVERY piece that needed cleaning as if it wasn't obvious. E.g. when I asked for the light above the bathroom cabinet to be cleaned, she cleaned it, but not the part under/next of the light bulp (top pic)
https://www.icloud.com/photostream/#A15nhQSTNkPgZhowever they stayed a few hours (one spent 40 minutes on cleaning the fridge a third time...) and left me with a place that I then could clean myself the following day.
I just felt sorry for the 2 cleaners who came in the beginning, it was clearly a fault on the company side, but instead of putting their hands up and admitting, they lied to me over the phone and made up stories!!!
NEVER AGAIN!!!! 
English
Comment 5 comments on this review show all
Dear Mr Schroder,
Thank you for your comment.
We are really sorry to hear that you had an unpleasant experience with us.
In regards to that and in order to discuss the details around this issue, our customer care department will contact you in a due course!
Thank you for your feedback!
Regards,
End Of Tenancy Cleaners London
Thank you for calling me and offering to pay back 50% of the fee you charged me for this ‘service’. I am just not really happy with your suggestion to remove this comment because you gave back some of my money (or even if you would return all of it) because this comment reflect the ‘experience’ I had with you – regardless of the price.
Dear Mr Schroder,
Thank you for your comments.
Thank you for giving us a chance to rectify up a maximum possible standard the bad experience you had with us that day.
As being an entirely customer oriented company, we do hope that you will change your opinion and will consider giving us another chance;
The company is aiming at proving to you that it is the customer’s satisfaction that we cherish most; The compensation is the least that we can offer you in order to prove to you that we are learning by the remarks of our customers as they are the one that are motivating us to improve; This is also the reason why on the very same day when we were notified on your disappointment, a Quality Control Manager was assigned to inspect the standard. In addition, he was personally asked to take the relevant steps in order to finalize the service up to your expectations;
As being a return customer and taking in to consideration the professional manner that we serviced you with in the past, we do understand your disappointment this time. We agree with you that it is not the cleaners’ fault but ours and we have taken the liability for our actions.
Please accept our sincere apologies for the latest experience with us;
We do hope that you will change your mind and will continue using us again in future.
Thank you for your feedback once again.
Best regards,
End Of Tenancy Cleaners London
Well, the last email (see below) I received from you to confirm the arrival of your Quality Control Manager didn’t show much of an apology, quiet the opposite… And it also doesn’t mention that the game ‘where I have to point out exactly what is dirt to the cleaner or I get the question is this room clean now?’ continues – no, I’ll will not change my mind!!!
Dear Marc,
I’m delighted to confirm your Recovery Clean Session for: [address removed]
To confirm, upon arriving will pay special attention to:
1.Will inspect and redo the missed areas …But we are not doing a new service !
Have in mind that we might not be able to remove rust, resistant limescale, paint, mould, ingrained dirt, or any other stains using industry standards.
Please insure that you (or a representative of yours) are present at all times during the recovery clean.
Should you need to amend your confirmed appointment, or if you have any further questions, please contact us at your earliest convenience on one of the numbers provided below.
We reserve the right to only one recovery clean per service.
Kind Regards,
Scot
Dear Mr Schroder,
Thank you for honest reply.
We regret to read that we have not had the chance to win your trust again. Yet again, as you were advised, relevant actions were already taken;
Sincere apologies once again.
Best Regards,
End Of Tenancy Cleaners London