I have used them twice, first for a small 1 bedroom place where they came with 6 cleaners and spend 4 hours leaving the place spotless.
The second (and very last) time I used them everything that could go wrong went wrong! This time for a large 3 bedroom flat with heigh ceilings... 2 lovely but fairly short cleaners arrived early morning with just 2 bags of cleaning utensils and not even a little step ladder. They started cleaning e.g. the mirror doors of a 236 cm heigh wardrobe - up to let's say 190 cm, because they didn't have longer arms and no ladder, they cleaned the inside of the windows meaning they left the corners out where most dirt was to be found. Overall they did an extremely poor job!
So I called and was assured that help with a ladder was on it's way. - They never arrived and when at 12:00 the two lovely ladies told me that they finished and wanted the money I explained to them that I don't think that the place is clean and showed (well pointed) that the wardrobe shelves all need cleaning too, and also the upper part of the mirror dorrs, etc. I also pointed the fridge out and one of them saw the problem and 'cleaned' the fridge again. Then another collegue arrived with a little stepladder and he kept asking me what needs cleaning (obviously everything that is dirty...) So I showed him one radiator, once that was sort of cleaned he aske me to inspect and tell them if everything is fine now. We played this game for about 1 hour until I thought this is not really the way to clean 950 sqft. So the guy was on the phone to the office and then the office called me and asked if I coudl pay them (???) I said of course i pay them for the work, but unfortunately this has not been completed, so he argued with me for a while, made up a few stories and excuses as in why there were 6 cleaners for a little flat and only 2 for a large until he came up with the idea to send over a supervisor later that day to complete the job.
2 cleaners then came at 15:30 and I had to point out again EVERY piece that needed cleaning as if it wasn't obvious. E.g. when I asked for the light above the bathroom cabinet to be cleaned, she cleaned it, but not the part under/next of the light bulp (top pic)https://www.icloud.com/photostream/#A15nhQSTNkPgZ
however they stayed a few hours (one spent 40 minutes on cleaning the fridge a third time...) and left me with a place that I then could clean myself the following day.
I just felt sorry for the 2 cleaners who came in the beginning, it was clearly a fault on the company side, but instead of putting their hands up and admitting, they lied to me over the phone and made up stories!!!NEVER AGAIN!!!!