We are sorry to hear that your experience at Moka was not a positive one. We do encourage feedback and ask that any unsatisfied customers direct their concerns directly to us so we can take appropriate action.
We are a fairly new and growing business and having just completed our first year of trading, it is very disappointing to hear our first negative review. Our food is all homemade and freshly prepared and we do endeavour to ensure that good quality food is served as quickly as possible, however, we hope you can appreciate that we aren’t a fast food outlet and that at busy periods you can wait a short while for the food to be prepared.
We are again disappointed and surprised to hear you felt our staff have an attitude as we are often complimented on the friendliness of the crew at Moka, and this is something which is paramount to us.
Thankfully we very rarely have food returned and on this occasion can only apologise that you weren’t happy with the temperature of your eggs.
From your review you made it clear you don’t intend to return which is a real shame as we are confident that you would not have the same experience again.
Please accept our apologies.