Having had many complimentary reviews and great feedback from customers over the 2 years we’ve been on Essex Road, it saddens me that you had such a bad experience – my apologies.
I can only hope that this was an isolated incident and shocked that a member of my staff would be offensive towards any customer – an agenda item for the next staff meeting!
Our Friends of Barrio loyalty card can only be sent out in the post, as it takes us a bit of time to process it. In addition to the 2-4-1 offers, it entitles you to discounts at any time as well as a few other perks. We only use opt-in/opt-out marketing and would not send you junk mail or share your information.
I do hope we get a second chance to make a good impression.
Please feel free to private message me with any further thoughts.
Thank you for your feedback and apologies again.