Overclockers UK

Terrible. Will never use them again.

I used to be a loyal customer to OCUK as well for many years, spent a lot of money there and chose them over other suppliers even if OCUK was a bit more expensive...until yesterday.

Like alll others here already stated if you order stuff and there's no issues with your items, everything goes okay but if you have to deal with their cust service, they are just appaling!!! Could be that other companies have bad cust service as well, but they are cheaper as well! So why choose OCUK??? Companies like theirs will go out of business because the word will spread and the more people they push away the less people will buy of them which will force their prices up (they are already overpriced to be fair as per my story below)

I wanted to buy a few things of them which would've cost me £470+ at Overclockers which at pixmania I could buy for £392 (containing shipping fees!) so I thought, I'd give them a call to ask if they do price match, which they said they do (at this point I'd liek to stress it took them ages to get back to me and I had to chase it by keep calling them numerous times on my expense!) and finally came back with a price match of £402 even if I pick the items up, they couldn't do any cheaper. I thuoght, ok, I live close enough, I'll pick the items up, that £10 doesn't matter that much. I went in after waiting for ages, they brought out half of my order and told me that the price match was only for 2 of the items and not 4 which I originally wanted. They said the best they can do is £440. I wanted to build my comp this weekend and now, just because they couldn't be bothered to check the links I've sent to them for the price match, I don't have anything (as I'm not going to buy stuff for £40+). So now, I've ordered my items of pixmania. Ebuyer is good as well, DO AVOID Overclockers, they are rubbish and their prices aren't good either anymore, just look around at other places, don't be loyal to them, as they don't give a s**t about you!!!!

Over the last 4-5 years I have spent £1000's with Overclockers and have found them to be friendly,trustworthy,priced fairly and their customer services,second to none.I cannot recommend OCUK enough.If you should have any problems,and with electronics its not a question of if but when,the turnaround for RMA is lightning quick.Nice friendly voices and very knowledge-able people to take your orders/queries.To be honest I have even bought from Overclockers when they slightly more expensive just for piece of mind.I would stress to anyone that for stress free way to build computers,Overclockers UK is the way forward!

Appalling customer service. Staff would rather get smart with you than help you! I wouldn't use this company, it isn't worth it. Avoid!

overclockers uk are a great company and i have been shopping for many years with no issues at all, i would recommend to all my friends who are gamers!

OK guys I've just had a problem with OCuK and I have been a customer with them for over seven years. Having had an issue I decided to see how people rated their customer service and I found this page. I must admit it gave me a sinking feeling that I was going to have a hard time with them.

Before I bought my bits for my latest rebuild I checked in their customer service pre-order forum and got a reply from 5ub. The following is a trace log of the conversations I had with 5ub from pre-purchase to dealing with my problem on their pre-purchase forum.



  7th Nov 2012, 13:36   #9

Now I haven't received the replacement part yet but they have certainly demonstrated good will. I am officially impressed with their customer service enough to write this mini novel. Before you diss these guys give them a chance to get it right for you. Make yourself known on their forums and strike up a conversation with one of their admins - it may be worth your while.

Been with them years however I have received the worst customer service and now will never use them again. If they think that it is acceptable to act like they do when there is a problem then they need to learn how to service customers.

Very rude and arrogant and not at all customer focussed. Ebuyer is a great deal cheaper but I stayed with overclockers.uk because I thought they were good at customer service. It's not just about selling parts, it's about what happens when it goes wrong. 

Don't be fooled by their online reviews as most of the posters are school kids that have never had customer service.

Good items but poor communication. Do not buy unless you are willing to take the risk for the item in terms of poor customer care. On the plus side, their prices are very cheap and they have amazing offers on some items. I once purchased a NAS server from here which was discounted to a more sensible price than the usual extortionate amounts retailers charge for ready-configured units. I often play Overclockers UK off against amazon UK, however I would be more likely to use amazon for core PC components now having read some of the reviews here.

I put in an order for a Hazro monitor, Overclockers took payment of $721.26 and then another $25.67 for a total of $742.90.
They then told me that they would not be shipping to the United States at this time.
In few days I received a refund into my bank of $712.23.
When I asked where the missing $25.61 was I was told that they would not refund that to me as the exchange rate between sterling and dollars had changed.
After many e-mails they still refuse to pay me the missing $25.67 and will not give me the name of the CEO of the company.

I have never dealt with a company like this one and I suggest you stay away from Overclockers UK

Great website and quick service, but if it goes wrong your screwed. After care is practically non existent and has left our business out of pocket. I’m very angry with myself for not researching this business before I ordered.

Good points:
+It's cheap and has great weekly deals and offers which can be taken advantage of
+Ordering is easy and items arrive quickly
+You can contact them easily and they will reply fairly rapidly - ranging from the same day to a couple of days (from my experience)
+Friendly staff

Bad points:
-Among my £550+ order, I ordered a £50 Hard Drive which turned out to be faulty - I contacted them and they requested I send it back to them, and I did. Although they have never told me what ACTUALLY happened, it's clear that it arrived to them and they sent it back to me for some reason that they will not discuss - it took a month to come back to me and a further two weeks for me to re-send it to them and get a replacement.
-Also in that order was a graphics card costing £130 - this was also faulty. I sent it back to them 14 days ago and haven't heard an update since it arrived 13 days ago. I have faith it'll turn out well but it is a little slow and I feel that I at least deserve to know what time-frame we're working to as the fact remains that I spent over £550, two of the items were faulty and one is still with them.

Although this may seem bad, I would consider shopping with them again - though I WOULD shop around. No problems with small-valued items; big-valued items would take some consideration.

While the initial service with Overclockers UK is good, the after care is terrible. I initially purchased a monitor and after receiving a faulty monitor as a replacement one for the first faulty one they gave me, they refused an equivalent exchange or refund.

Do not shop with Overclockers UK, it is not worth the hassle and you'll save money in the long run should anything go wrong.

I’ve been a customer of Overclockers for quite a number of years now and still think they’re great. I’m lucky enough to be within driving distance of them and haven’t used their mail order section.
There new HQ is a little easier to find than the old place but even more spartan. Still, the real reason I go to Overclockers is for the low price of PC components. Some prices seem to be the lowest in the country and I don’t have to deal with the hassle of mail order. The service has always been good if anything needed to be returned too.
If you live close to Stoke, check them out online then pay them a visit.

Overclockers is not the easiest place to find but is well worth making the effort.
It is situated on an industrial estate and is certainly not as posh as somewhere like PC World but the prices of the PC’s, peripherals and components are very cheap and sometimes even cheaper than online only stores which is very rare. With PC superstores you are paying a premium for the nice display stands etc where as here you are just paying for the product.
They also have a very good website so you can check the price of items before you visit.

I went to overclockers a while back and had a problem with an item took it back and they replaced it with no problems.
Staff were ok but could be abit more happier the phone service is herendas they answer the phone when they feel like it so if you want anything its best to go and not to phone .
The bad thing is that its out the way and on a industrial estate and in winter when your going to the shop and waiting to be served it can get cold so its a good idea to wrap up warm.
Items are cheap and there discs are good value

Overclockers is a great place to go if you are looking for computer stuff at a good price.

Good points: Products very well priced.

It is easy to order - you choose your product on their website then take in the code and tell it to the staff.

Bad points: The customer service doesn’t seem very good. A few times when I have been there there have been people getting very angry that their products won’t work and the staff pretty much ignore them, claiming no responsibility.

It’s a bit hard to find, too. It’s in some kind of industrial place that isn’t very well signposted at all. It’s best to go with somebody who has been there before!

From reading that back it looks like I am giving a bad review but I would reccommend it to people who don’t want to be way overcharged for computer parts

Hi,
have been using Overclockers UK in the past and now wanted some information on a laptop before buying it. A simple question regarding the addressable memory on a 4GB unit with Vista.
I was very surprised with the answer "contact the manufacturer" and the attitude of the service manager Anthony.
below is the email echange.
I will indeed go to where it is cheaper and perhaps a person that cares to answer the question.

-p
Dear Per Norrgren,

Thank you for the web note.
Then go where it is £20 cheaper.
Regards
Anthony
Customer Services Manager
---------
In reply to
---------
Hi,
You used to be overclockers and know all there was to know about the PCs and components you sold....
You were the authority on PCs and much admired.
Do you seriously not know how much of the memory is addressable under Vista in this machine you are selling?
You are the people selling this machine and you ought to know what you are selling or not?
Explain why I should then not just buy it £20 cheaper from one of the mass outlets that employ monkeys that do not have a clue about PCs?
Per Norrgren

---Original Message-
From: Overclockers UK [mailto:noreply@overclockers.co.uk]
Dear Per Norrgren,
Thank you for the web note. I would recomend contacting Samsung for support in this matter. If it does not have 64bit already installed then you would need to purchase a copy of it.
Regards,
Anthony Evans
---------
In reply to
-----------
Hi,
I am intersted in the LT-049-SA laptop. I note that it comes with 4GB of RAM. How much is addressable/usable of that?
How much is it to have a version of 64bit Vista installed that can make use of all the 4GB of RAM?
thanks and regards
Per Norrgren

i’ve never had the problems that the other person who has reviewed this place has had, so can give the other side of the coin as it were.

I’ve always found them to be cheap and get the items in stock quickly. Living near enough to pick up my items probably helps.

Even if they dont have the items that you need in, they will try to chase it for you, and if they cant get it, will suggest other places you try instead.

Its definitely helped me to upgrade my computer for a lot heaper than i would’ve managed anywhere else

I hate giving negative reviews but the service from these people was really bad.
I ordered a keyboard as a birthday present for a young relative. He wanted it to use in a gaming convention.
My money was taken and a month later, after 2 ignored emails, it arrived here.

I had paid them to deliver it directly to the recipitant but no it came to me. Not terribly well packaged either ..in a box that was way too big so it rattled around. Postage for me to post it was over £8 and too late to arrive for the convention.

I emailed them and asked why they had not done as I asked and 3 weeks later have not had a reply not apology.
Beware! I would not order from them again.