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City Relaxation Centre

Docklands, London

4 41 reviews Rating details

City Relaxation Centre, specializes in Floatation Therapy. Some of the benefits of Floatation include; Stress Relief, Sports Injuries, Concentration, Regular Sleep pattern, help with Back Pain, Ene... show more
Address:

23 Skylines Village, Limeharbour. Marsh Wall. Canary Wharf, London E14 9TS

Tube:

  • South Quay DLR Station (0.4 km)
  • Crossharbour DLR Station (0.4 km)
Contact us:
020 7515 7901
Contact via email
cityrelaxationcentre

www.cityrelaxationcentre.com

Opening hours:
Open Seven Days a Week, 09:00 - 22:00. Free Parking.
PDF:
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Owner's info
  • Credit cards accepted: Yes
  • Parking: Private car park
  • Disabled access: Yes
User's info
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41 reviews of City Relaxation Centre in English

User photo: zyz
zyz
London
1 review
Offensive content?
1 star for City Relaxation Centre
Review of City Relaxation Centre from 8 May 2013
I totally agree with all the negative reviews that have been mentioned by the others. One thing I would add is that I have experienced bad services elsewhere but the fact that city relaxation's staff responded to customer complains with sarcasm, in fact we got laughed at, was a first! I think such behaviour of their staff was very unprofessional and rather poor! I would not want to deal with them ever again! 
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User photo: CashSINGH
CashSINGH
2 reviews
Offensive content?
1 star for City Relaxation Centre
Review of City Relaxation Centre from 13 April 2013
Awful experience. For a start just trying to book is difficult as they never seem to answer phone. Also if you book with the special groupon offer for less than £20 instead of normal offer they do not like to take immediate booking they prefer someone corning in paying normal price as they know they already got your money. Also the customer service is terrible. The guy is so rude and little patience - I asked some simple questions as was going to be my first time and looking forward to it but the guy seemed like it was such a pain to answer anything. Seriously they have no idea about customer service and I am sure very little client retention - I am sure most just go like an idiotme after seeing a special offer online and then never again. Finally, location is awful place, noisey and not at all ideal to relax. Looks rundown inside. I am sure many of these good reviews must be written by owner as all lower star reviews really do reflect true reality. Very unhappy.
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ifidare
London
1 review
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1 star for City Relaxation Centre
Review of City Relaxation Centre from 12 April 2013
Watch out if you take your girlfriend there, because the manager may try to chat her up. Seriously. The place is ok, but this behaviour deserves 1 star.
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cassantoine
London
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 13 March 2013
As a birthday gift, I was was given a flotation therapy session for 1 hour. It was absolutely AMAZING!!! I felt completed relaxed and uplifted :o) If you want to feel like you've just come back from holiday, I highly recommend that you book a flotation with City Relaxation Centre. See you soon Festus for the next one!

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cho0ze
Southgate
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 12 March 2013
I have floated 3 times now (twice with City Relaxation Centre) and each time have found it a challenging yet highly rewarding, profound and revitalising experience. 

The manager, Festus is a very insightful and friendly host that will effortlessly alleviate any pre-float apprehensions, setting the perfect tone before you begin.

In the aftermath, I find myself incredibly energetic, clean and refreshed. My body so light that I could judge the weight of even my shirt or socks and deem them unnecessary, preferring to emerge like from a womb and attempting to buzz around Canary Wharf in my birthday suit. Of course, sanity prevails, at least for now...

To the uninitiated: 

The purported benefits are numerous and incredibly diverse, but the actual feeling of floating and the gradual realisation of the complete relaxation it affords can be difficult to adapt to at first. In an odd sense, it may be uncomfortable for a while and I think this may account for some of the less positive reviews. 
However, I implore you If you possess the virtues of patience and persistance then you may begin to explore the deeper aspects of the experience, beyond the physical. 

Good luck.
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tommyo0
London
1 review
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4 stars for City Relaxation Centre
Review of City Relaxation Centre from 5 March 2013

The relaxation centre is a 5 minute walk from South Quay DLR stop. Postcode: E14 9TS

Festus, the host, was very welcoming. The reception area was homely and cosy-nice bit of music playing. There was also a selection of teas you can help yourself to. 

Before you start your floatation therapy, If you have any questions, don't refrain from asking them, even if you think they might be irrelevant or silly. When I arrived, Festus encouraged me to ask me any questions that I had-this helped me to relax and put my mind at rest. 

When you start your flotation session, Festus shows you the room and explains everything that you need to know.

You are to have a shower before and after the float. You have a shower before to ensure that the tank is kept as hygienic as possible. You have a shower after the experience to wash off any salt that is on your skin. Towels, shower gel, shampoo, conditioner and deodrant spray are all provided.

Any valuables you have are all secure because you lock the door from the inside of the room that the floatation tank is in. (The tank and shower are in the same room.)

After you shower, you get into the tank-it looks futuristic and resembles a pod/egg shape. The water is at a perfect temperature-not too hot or too cold. You lie down, there is relaxing music playing. You float and the music eventually fades. The music later returns to signal the end of your session.

When you are ready, you can press a button to close the lid of the tank. There is also a light switch to turn off the light that illuminates the pod. 

If it's your first time, I recommend you use the floating cushion that is provided. This supports your head and neck. It makes it even more comfortable this way. 

I also advise that you wear the provided earplugs-this reduces sound and also prevents salt entering your ear which may otherwise be slightly annoying later on in your day. 

Take care with the water-try not to touch your eyes whilst in the tank. If the salt water does come into contact with your eyes, it may sting a little. 

Don't feel that you have to keep your body still or in a particular position. Adjust the way you lie so that you feel as comfortable as possible. This will ensure that you can relax as much as you can.

So, the actual experience-very relaxing, the hour I was in there passed quickly. When it's your first session, your body is becoming used to the unfamiliar environment. I expect it will take about 2-3 sessions until you can start to let go. The whole centre is very clean, the showers work just fine and the host is accommodating. In short, my first session in the tank was therapeutic and relaxing.

My intentions for the floatation therapy are to relax and in time, start to turn off my conscious and instead enable my subconscious to assume a more dominant position. (youtube search: 'joe rogan flotation tank'-that is pretty much my motivation for trying this out!)

I am looking forward to my next session. I'll write another review after my second experience.

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Comment 1 comment on this review

  • tommyo0, 25 March 2013:

    This was my second ever session in a floatation tank:

    I was much more relaxed this time because I was familiar with the environment.

    I was aware that I could use the floating cushion to support my head/neck. I knew that I didn’t have to keep my body in one fixed position. I also used the earplugs.

    When I got in the tank, I immediately felt chilled out. (It had been a busy week at work!)

    I turned off the light inside the tank and concentrated on breathing to try and relax even more.

    My mind started wandering a lot. Even though it was completely dark in the tank, my mind was trying to make sense of any patterns that I saw.

    I think that because your senses are being deprived of stimulation, any sensory input is exaggerated by your brain…I could be completely wrong, but that’s just what I felt!

    Eventually, my mind began to focus upon one thing. Normally, when I’m going about my day as normal, I tend to think about many things simultaneously. This was definitely a contrast to how my mind normally functions.

    I have a feeling that the next session will be even more interesting!

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User photo: Maink
Maink
Chester
1 review
Offensive content?
5 stars for City Relaxation Centre
Review of City Relaxation Centre from 5 March 2013
I had a marvellous time at City Relaxation Centre. This was my first time in a floatation tank and I certainly hope it won't be my last. The owner was friendly and welcoming and this was a marvellous way of starting my weekend break to London
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User photo: pennywise201
pennywise201
London
1 review
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2 stars for City Relaxation Centre
Review of City Relaxation Centre from 4 March 2013
I didn’t really enjoy my experience at City Relaxation Centre. I came for an hour floatation session. The location is a little strange and off the beaten track, particularly having visited in the evening after dark. I was glad I wasn’t on my own and had brought a friend. My appointment was at 8.30 and I arrived 5 minutes early but the rooms were not ready for us until 9.15, bear in mind that the session is for an hour and therefore we didn’t leave until 10.30pm, which is much later than we had anticipated. The room itself is very large, but was absolutely freezing. Whilst it was clean it was a little old and run down looking. The owner was friendly, however I won’t be returning as I didn’t think the atmosphere was very inviting. I also found the actual floatation session quite uncomfortable, I wasn’t aware that there was a pillow available to use for the neck and my neck was aching and sore the whole time so it would have helped if this had been pointed out as the owner knew this was our first time trying this.



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User photo: robertmdyer
robertmdyer
London
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 1 March 2013
Was a bit nervous the first time I tried this, however I am now a convert..
The centre is within easy reach of the city, and the member of staff is very helpful.

I have now booked regular sessions because as a fitness trainer, I find I do need to take time out to relax my body every now and again.

If you have never done this before then take the leap and give it a try....
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User photo: DinaP
DinaP
London
1 review
Offensive content?
1 star for City Relaxation Centre
Review of City Relaxation Centre from 28 February 2013
I attended the floatation session but had a very unpleasant experience and was not satisfied. I ended up getting out of the tank after 15mins.  The explanation of the session by Festus was rushed and he made jokes about the music being played and that it would say my name. I didn’t really understand what he was saying so I had to ask him to repeat himself.  I proceeded and while in the tank the music stopped playing.  I thought it would come on again after a moment but it didn’t.  So I thought maybe there was a fault with the capsule as it didn’t seem like the newest piece of equipment either.  I tried to call Festus buy using the buzzer inside the capsule but I had no response.  I continued to press the buzzer for what felt like 5 minutes.  I started to feel a little panicked.  Could he not hear me or wasn’t the buzzer working?  Either way, I wondered what would have happened if I was in trouble and needed assistance as a matter of urgency.  This is not good health and safety practice.  I ended up getting out of the tank, opened the door (with a towel to cover me) and had to call out to the receptionist.  He eventually heard me.  I explained about the music and he shouted back that he had told me it would stop after a while.  I do not recall him telling me this. I remember everything else he told me but not that the music would stop.  He asked if I wanted the music to be played continuously.  If there was a choice to have the music stop or played continuously, he did not say and I would have asked for it to be played continuously.  By this point, I was cold and very upset and annoyed this had happened.  Only 15mins had passed.  I decided to shower and leave as I would not be able to relax if I re-entered the capsule.
I'm now tyring to get a full refund but Festus is not answering my calls or responding to any of my emails.  I say no more...
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User photo: setter1
setter1
London
2 reviews
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 28 February 2013
This was not our first time in a Flotation tank, but our first time here. The waiting area made us feel relaxed and at ease and also had a good variety of beverages.
The flotation experience was as always a great way to rid yourself of all those stresses and strains.
Thoroughly rejuvenated afterwards.
Festus could not have been more helpful.
We will definately go to CRC again.
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blimtad87
London
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 26 February 2013
I really liked the place and the experience as a whole. I didn't have any problem with the showers or otherwise, the owner made me feel really comfortable and I will definitely repeat. 
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nadgeling
London
1 review
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1 star for City Relaxation Centre
Review of City Relaxation Centre from 24 February 2013

 I wish to complain about the awful time I had on this day. To begin with we arrived dead on time at 7pm and were told to go away and come back at 7.45 as he was running late, first it was freezing cold and we didn't particularly want to go for a drink but we did. We arrived back at 7.45 and still had to sit around in the waiting room until 8.10pm when we both sat and watched the customers before drying their hair. At 8.10 we went to our respective rooms which were freezing. I had a hot shower and got into the tank. On leaving the tank I stood in the shower and the water was freezing. Wrapped in a towel I had to call the guy in charge to do something about the shower. He came in alone I felt very vulnerable in my towel but he took the doors off the shower and tested the water temperature, he said it was warmer but it was still freezing. I was very cold so he told me to get back in the tank which I did and the lid closed in on me, I scraped my arm trying to get out. The shower was still cold by this time it was 9.45, I called for my mum who had been waiting for me in reception. She came down, told me to put my coat on and travel up stairs to the shower which she had used. I stepped into this shower and it was freezing. I believe the man had turned the hot water off as it was working perfectly for my mum. I had a cold shower to get the salt off and came into reception with soaking wet hair. Everyone was sitting about waiting to go home the radiators were off and the place was freezing.




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_Corrosive
London
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 20 February 2013
I regularly visit the City Relaxation Centre for floats between 1.5 - 3 hours. The atmosphere is very welcoming and perfect for relieving the stresses of both every day life and physical activity. 

Festus (the owner) adds an extra layer of positive vibe to the place.

Before your float you get to unwind in the comfort of the waiting lounge, furnished with plants, comfortable sofas and an array of refreshments.

The float rooms are spacious and quiet, fitted with a high quality rainfall shower and stocked with all necessary toiletries.

The tank itself lets in no light and is both comfortable and hygienic.

I usually purchase in bulk, the prices are reasonable and there's always a deal on to make it more affordable. 

Do your mind and body a favor, book a session.
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Stargazer...
London
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 6 February 2013
Had my first float ever booked for me as a gift and the experience from booking in advance to the actual day was fantastic.  Customer service was spot on and you can tell that the guy really enjoys his job.  I'm not sure of the cost as it was a gift, but I have recommended to my friends etc, and was happy that the guy at CRC was open to feedback (namely, I am really warm blooded and would have liked the water slightly warmer, though it wasn't cold and he said he'd make it warmer for me next time now that he knows).  I felt extremely relaxed and it felt slightly similar to the tranquility of diving and I was 'zen' for the rest of the day.  Pity I had a concert to go to that evening, but a great treat for anyone under stress as long as you are someone who can let go.  I didn't hear any traffic from outside and was able to zone out so much so that despite being a light sleeper, I jumped when the door started opening, but really enjoyed the time out nonetheless and it was overall a very positive experience.
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vincentmanna
London
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 31 January 2013
I've floated many times before but this was my first experience at this centre. I found the entire experience very calm and unhurried. Festus - the jolly man whose venture this is, was very welcoming and made my time there very comfortable. The room was much larger than what I am used to when going for a float and there was a pleasing array of bathroom essentials, even luxuries to help yourself to. There was a hot drink and opportunity to chill upstairs after the float. Excellent service and value. I'll be going back for more.
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sarahkitt...
Edmonton
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 29 January 2013
An amazing experience, I didn't know what to expect, but will definately be going again. The service was excellent, very friendly and welcoming. Well worth it.
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pestm0nk
London
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 17 January 2013
I started floating last year and the thought of my next float keeps me going when things are tough at work. The owner is fantastic and always takes time to make you feel welcome and make sure you have got the most from your float, I would recommend floating at city relaxation centre to everyone.
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runner51
London
1 review
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1 star for City Relaxation Centre
Review of City Relaxation Centre from 13 January 2013
Awful. We booked a weekend slot with CRC, but despite having an email confirmation we were turned away. Not the relaxing experience we were looking for and a real waste of our time. One to avoid.
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tiger4
London
1 review
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5 stars for City Relaxation Centre
Review of City Relaxation Centre from 20 December 2012
A first time 'floater' I had my first floatation session back in November 2012. It was absolutely fantastic! The relaxation started from when we entered the centre which has a lovely calm and relaxing atmosphere. We were made to feel at ease throughout our session and were well instructed on how to use the tank.

Even though I didn't manage to fall asleep it was amazingly relaxing and the feeling of relaxation lasted until the end of the next day... its like the gift that keeps on giving. Loved it and can't wait for the next session. Think I might have to have one a month!

 



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