El-Pancho

I have never given one star to anything, never, there is always something to be positive about. Unfortunately, yesterday we went to El Pancho In Nuremberg and it was an awful experience. We had not been there before as we had not heard great things, not bad, just not that good.

Anyway, we walked in around 8 pm Saturday night and the place was about half full. We walk to the tiny bar area and we were looking around and it appeared there was one person working. The woman asked if we had reservations, we said no, the place was half empty so not sure it mattered, but anyway, she said to wait a moment as she was taking a tray of drinks out. I then said something to the effect of we will wait here or something like that, as she was walking away. She then turned around, perhaps to hear what I said, I really don't know, and when she did ALL of the drinks on her tray came crashing down, and things broke and it was quite a disastrous crash. 

Well, instead of apologizing or just picking it up, she proceeds to yell, scream and curse at my husband and I, saying that WE CAUSED her to drop her tray, it was absolutely surreal. I was a food server and cocktail server for many, many years and yes, I have dropped drinks and trays, a few times, but I can't imagine blaming it on a customer who was five feet away, and yelling at them? Who does that? It was so awkward and uncomfortable.

In the states I imagine she would have been fired on the spot, when I was a server, I would not dream of yelling at a customer or blaming them, even if they physically bumped my tray, like they have done many times. This was just so odd and out of the ordinary, I feel compelled to warn other potential diners.