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Mytouchscreen.co.uk
Marylebone, London
Star distribution
36 reviews
Mytouchscreen.co.
- Address:
-
Suite 721 19-21 Crawford Street, Marylebone, London W1H 1PJ
Tube:
- Baker Street Tube Station (0.3 km)
- Marylebone Station (0.3 km)
Nearby stations:
- Marylebone Station (0.3 km)
- Contact us:
-
020 7183 1989
- Opening hours:
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Mon - Thu: 9:30 - 17:30
Fri: 9:30 - 16:30
Sat - Sun: closed
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Accessories-Central
Kings Heath, Northampton, Northamptonshire NN5 7JD
We are a discount Online Clothing Accessories store with all our items priced at £4.99 or less, GUARANTEED! We cater for all types and are continually updating our stock. We deliver to all of UK for 1 charge only. All our items are of the highest quality.
36 reviews of Mytouchscreen.co.uk in English
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I'm giving them 1 star as I can't give them 0 stars.
I like the person below me ordered an iPhone 4 case via group on and to date have also not received my item.
Apparently the first item that was dispatched was lost in the post so I have been reliably informed that another has since been dispatched and I would receive a tracking order, but guess what....yep no tracking order has been sent.
I have driven past the address when it was shut for the evening and it looks like one of those mailbox addresses only, so if anyone is reading this, buyer beware!!!
I like the person below me ordered an iPhone 4 case via group on and to date have also not received my item.
Apparently the first item that was dispatched was lost in the post so I have been reliably informed that another has since been dispatched and I would receive a tracking order, but guess what....yep no tracking order has been sent.
I have driven past the address when it was shut for the evening and it looks like one of those mailbox addresses only, so if anyone is reading this, buyer beware!!!
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Ordered my charger case for the iPhone 4 via groupon deal on 14/04/2012.
Got an email on 11/05/2012 saying that my order has been dispatched.
Today date is 10/06/2012 and still no sign of my order.
Email several times but no reply, phone call always goes to answer machine, left my messages, no one return the call.
Reviewed using iPhone. Get the app
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Comment 1 comment on this review
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mytouchscreen, 13 June 2012:
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I redeemed my Groupon voucher for an iPhone4 charging case on 17th April. I still had not received it by 12th May so contacted mytouchscreen via their website and received an email the next day saying my goods had been dispatched. So it is now 26th May and I have still not received my order. I have just replied to their email advising that I have still not received my order but I don't hold out much hope for a reply. I notice on their website that it states they don't accept responsibility for items that are lost in the post! Surely that can't be right?! Groupon need to be far more discerning about who they do business with!
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mytouchscreen, 13 June 2012:
Dear Nick, we are sorry to hear you still have not received your iPhone charigng case, please contact us at your earliest convenience. Please rest assured all Daily Deal customers do receive their order. Thank you
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Thank you for delivering my product, i absolutely love it, my phone battery never runs dies. Either though it was a a few days late, but that is totally acceptable featuring on Groupon, we can imagine your company have masses of orders. I would certainly be recommending you to my friends and colleagues at work.
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I have to say this company is one of the worst I have ever dealt with. Despite sending emails (which bounced back), calls ('sorry, the mailbox is full') and numerous messages sent via their 'contact me' page, I have nothing.
I ordered two power packs for iphone 4s on 17th April, and have now had to pass back to Groupon to deal with.
I will NEVER buy anything through Groupon again because of this.
I ordered two power packs for iphone 4s on 17th April, and have now had to pass back to Groupon to deal with.
I will NEVER buy anything through Groupon again because of this.
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Item arrived after 3 weeks, am very pleased with it was well worth the wait, f=great customer service from all the team especially freya. Very happy customer :D
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Decided to go for the Groupon offer of reduced price iPhone charger case. Made the order on 17th April 2012. After the maximum working day delivery time passed I wrote to them via their website enquiring as to the whereabouts of my purchase. On 9th May I receive an email stating my item had been dispatched. At last! But not quite. On 16th May still no arrival so I wrote an email stating how disappointed I was and expected them to have a case delivered to my address by 19th May. No response and tomorrow is the 19th.
After searching for mytouchscreen on the web I came across this website and am disappointed to see others in the same situation. Looks like we are dealing with cowboys. Such a faff having to chase them and write letters, threaten with prosecution etc but if that is what it takes then so be it. I will also be writing to Groupon to admonish them for not vetting their offers.
Bah!
After searching for mytouchscreen on the web I came across this website and am disappointed to see others in the same situation. Looks like we are dealing with cowboys. Such a faff having to chase them and write letters, threaten with prosecution etc but if that is what it takes then so be it. I will also be writing to Groupon to admonish them for not vetting their offers.
Bah!
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Comment 3 comments on this review show all
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Fire-Sec, 23 May 2012:Almost identical to the dates etc for my complaint!
If you call their number, a message states the mailbox is full, and the email address bounces.
I had to complain to Groupon in the end, and get them to deal with it.
The worst company I have ever had to deal with, and I wont buy anything from Groupon again, thats for sure!! -
Ros3y, 22 June 2012:As we all have the same problem maybe we should get together. Don’t get done get Dom , Watchdog , Trading standards to name but a few would be interested. If we all give up they get away with it and I’m sure we are just the tip of the iceberg
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mytouchscreen, 5 July 2012:
Please rest assured all daily deal customers receive their order or full refund for a valid reason only. If you have any further querstions, we would be delighted to assist, email: orders@mytouchscreen.co.uk or contact us on 0207 183 1989
Offensive content?
After redeeming my Groupon voucher as soon as I could, I eventually received my iPhone 4/4S charger case, but only after numerous emails, took over one month from the date of order. When it arrived, it was the wrong one!!!!! They sent a white one, not much good with a black phone!!! I emailed them straight away got a reply back saying "Apologies to hear you received the wrong, we would send a black one with a
SAE to return the white one, Thank you, on 20 Apr 2012"
4 May still nothing and no reply to my email requesting delivery details.
VERY FRUSTRATED
Note: Is it just me, or have they removed their telephone number from the website, I cannot find it anywhere.
4 May still nothing and no reply to my email requesting delivery details.
VERY FRUSTRATED
Note: Is it just me, or have they removed their telephone number from the website, I cannot find it anywhere.
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Comment 1 comment on this review
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mytouchscreen, 5 July 2012:
Our contact number is clearly specified on our contact page 0207 183 1989. If we can be of further assistance please do not hesitate to contact us. Thank you
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Excellent product, excellent customer service and super fast delivery,Very satisfied customer
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hello, i have received my orders which i bought from the groupon deal in december(touchscreen gloves),april and march (iphone chargers). thank you for prompt delivery and excellent products!!!!! I hope you will be on groupon again as i need more for presents otherwise i am willing to pay full price! :)
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Probably the best customer service I have experienced in a long time. Thank you
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i recieved my two iphone case chargers two days ago, and i must say – its a fantastic working product, my iphone battery now lasts forever – thank you to mytouchsvcreen.co.uk . I would look out for you on Groupon
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Comment 2 comments on this review
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gazmenzies, 19 April 2012:You must be one of the lucky ones. It’s reassuring to learn that the product is of a satisfactory quality. I might get to enjoy mines eventually.
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mytouchscreen, 5 July 2012:
Thank you for your purchase, we hope you are finding cases good use for your iPhone 4/4S. If you have any questions, please do not hesitate to contact us on 0207 183 1989.
Offensive content?
I purchased a voucher from Groupon for 2 iPhone 4 Black Charger Cases from mytouchscreen.co.uk and my voucher was redeemed on their website and they have taken payment for postage, but they are claiming to not have received my refund and are simply just asking me to try again and have not bothered to refund me for the money I paid for postage. My Groupon voucher is showing as redeemed as well, so how they expect me to try again, I don’t know!
They don’t respond to their emails, you can rarely contact them by phone, never offer an apology and fail to get back to me when promised. I’m still no further forward, but I’ll fight it until I get what I paid for!.
Avoid at all costs!
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Comment 2 comments on this review
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fareezy, 1 May 2012:really thats surprising! i have been ordering products since dec 2011 and not one bad word to say!
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kingstonts, 17 May 2012:I can believe it. They’ve given me exactly the same poor treatment. It’s been a month since I placed the order. They keep pretending they’ve sent it, then keep avoiding sending me a tracking number. I’ll be amazed if I receive the item at all. They never apologise for their error and just keep giving false promises. Would never use them again!
Offensive content?
Poor service, poor communication and they seem more interested in taking your money than actually delivering a product.
Avoid.
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Comment 1 comment on this review
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mytouchscreen, 25 May 2012:
Thank you for shopping with us on two occasions, we surely cant be that bad!
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Excellent product. Thank you so much.
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I purchased and paid for a pair of gloves in Dec and only got my product in March! And that was after many ignored e-mails since the phone number on their website is a fake one that doesn’t work. Finally got a reply after forwarding them my e-mail to cosumers direct to lodge a formal complain on this scam. Not a single apology throughout from them at all! I would strongly discourage anyone to buy anything from them. Just try dialing the number on their website first and you would know it’s not even a valid number! Groupon-please be careful who you do business with as well!
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Comment 4 comments on this review show all
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mytouchscreen, 15 March 2012:
We are very much a reputable company. We apologise to hear you received your order in March, for customers who redeemed late, they would of received their items in March. Our number advertised on website works fine..
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kelleheruk, 16 April 2012:I’m sorry but i redeemed my voucher for an Iphone 4/4S charger case with Groupon well before the expire date and it’s been over a month since i ordered!
My emails have been ignored and i will be taking legal action if this is not put right.
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Fire-Sec, 8 May 2012:
I ordered two charger cases on 4-4-12. As I have still not received them I have emailed with no response, and if i call the number given, a machine tells me the mail box is full.
What is going on? Is it a con? -
mytouchscreen, 5 July 2012:
Thank you for your purchase fire -sec, we hope you are making good use of your iPhone 4/4s case.
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Comment 3 comments on this review show all
I am in the same position as you and I’m sure it’s a scam. I have requested a refund from Groupon and Touchscreen. I am going to take legal action if I don’t get a refund as I’m sure there are many more of us and they shouldn’t get away with it.
Please confirm you now either received your item or refund? Thank you. Please rest assured all daily deals customers do receive their order, with having a successful customer of network of 10,000+. Mytouchscreen would like to take this moment to apologise for the delay or inconvenience this has caused
I have received my refund from Groupon as I did not receive my item after more than two months. I have not however received a refund for the postage from Mytouchscreen as promised. It has caused a lot of frustration and I would never use Mytouchscreen again as the customer service is disgusting.