Evans Cycles, Southwark, London

I have had the worst experience ever at the London bridge store. I certainly won't be recommending you to anyone. It has taken more than 6 return visits and an email to customer services to have my bike in perfect condition. Without any compensation for my time. I am extremely disappointed in the general attitude of staff, communication and of your customer relations team. Having my bike serviced a second time due to the first service not being done properly would not in any customer's eyes be seen as sufficient compensation. I am truly shocked at the attitude.

This must be one of the smallest Evan’s cycles they operate, but it still manages to fit in a fair range of different bikes and accessories. They also have a workshop, but you will generally need to make a booking a couple of days in advance. I’ve found the staff here to be really good – better than at some of their other stores. When I had a repair done here recently, it actually cost less the original quote because they’ve been able to repair rather than replace parts – I pleasant surprise.

For a larger range visit their store on the cut (only 5 minutes ride away by bike), but if you just need to pick up that extra bike accessory or get a repair then this is a convenient choice.

For servicing they offer two levels: a basic stage 1 (£55), and comprehensive stage 2 service (£125). See this page on their site for details of what these include: http://www.evanscycles.com/servicing/workshop-price-list