by KACELondon

KACE London Limited

Mayfair, London

Luxury phone and tablet cases at affordable prices!

Most of our products come in a wide variety of colours so please ensure you specify which colour you would like when ordering.

We accept c... show more

Address:

London W1K 2NJ

Tube:

Bond Street Tube Station (0.4 km)
Marble Arch Tube Station (0.6 km)

Contact us:

KACELondon

www.kacelondon.com

Owner's info	Credit cards accepted: Yes
User's info	Be the first to add place information for KACE London Limited

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7 reviews of KACE London Limited in English

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PVague
London
1 review

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Review of KACE London Limited from 14 September 2012

My experience with this company matches Marymay123. I placed an order with this company on 24th July and am still waiting. I emailed them on 4th August enquiring on delivery dates, and received a reply on 8th August telling me my case would be recieved within 21 days from order.

I emailed (there is no telephone number on the website) again on the 26th August telling them nothing had arrived and received nothing back.

I completed a "Contact us" from the website on 1st September, and received an auto response ack, but nothing else.

I emailed them again on 8th September enclosing the previous correspondence, but still have heard nothing from them, and have no case.

I would not order anything from this company, as they clearly do not care about customer service or supplying the goods that have been paid for, nearly 8 weeks ago!

This company are terrible: learn from my mistake and DON'T WASTE YOUR MONEY.

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Comment 1 comment on this review

Jaseli, 29 December 2012:
As there seems to be a number of people with great service and delivery, and you three with terrible service, I am wondering if you bought directly from the company or through a deal service like Wowcher? I am thinking of placing a Wowcher order for a Kace deal, but I will refrain if that is where the problem lies!
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Marymary123
Sutton Co...
1 review

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Review of KACE London Limited from 5 May 2012

This company does not deserve a single star,I am still waiting for my order I placed 6weeks ago no one has responded to my many emails ,the only contact number is a mobile which no one ever answers and I had to track this via a search on the web.i would not advise anyone to use this company .I am now having to contact trading standards to get my money back.DO NOT TOUCH THIS COMPANY WITH A BARGE POLE

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Comment 2 comments on this review

Owner's comment
KACELondon, 18 May 2012:
Hello,
Thank you for your comments.
I am sorry to hear you have had a bad experience with us. Unfortunately we do not know what telephone number you have been given, as this is not listed on our website, therefore if this was provided to you by a deal provider, this information was incorrect.
The deal I believe you are referring to caused several problems for us as the voucher codes we were given to authorise on our website were different to the codes that our customers were given. In all instances of this mix up we did try to resolve as quickly as possible, but unfortunately it appears that you were one of these very few cases.
I hope you have now received your purchase, but if you have not please contact us on here or at sales@kacelondon.com and we will happily assist you further.
Our normal processes are much smoother, and regrettably we lose a degree of control over this process when we run offers with third party deal websites. Refunds have to go through them as the purchase goes through them. However, we are reviewing any processes that can improve our service.
Once again I apologise for the poor service you received on this occasion.
Yours faithfully,
Sam
KACE London.
Annalee2012, 8 June 2012:
In reference to ordering your case over six weeks ago I had the exact same experience! Nobody replies to emails, sends a message to let you know what’s going on there really not very helpful or considerate, considering its our money and custom!
When I eventually got hold of somebody I was then promised the case would be with me within a week… THREE weeks later I was still waiting! This happened countless times and was a constant battle!!
I would NEVER recommend or purchase from the company again!!!
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76rufus
London
2 reviews

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Review of KACE London Limited from 7 March 2012

I ordered a case from Kace London for my wife’s Iphone 4s and it is fantastic, much better than the other cases on the market. Plus the Customer Service from the company is second to none and the case turned up the next day.

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youcomewi...
London
1 review

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Review of KACE London Limited from 23 February 2012

wow.. excellent!! I just got the cases for my iphone. quick delivery and great communication. i’m definitely coming back for more stuff in the future. great service!

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mtaaffe1
London
1 review

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Review of KACE London Limited from 23 February 2012

just ordered a new wallet case for my iphone 4S from KACE. the case itself was great and it was dispatched quickly. there was a good range of products online as well.

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Elena343
London
2 reviews

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Review of KACE London Limited from 22 February 2012

I got cases for myself and my boyfriend from Kace London. I received the cases the second day following from my order. My leather Iphone case was very neat and of good quality. My boyfriend was also happy with his gel case so I would recommend them to anyone.

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cooledeal...
2 reviews

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Review of KACE London Limited from 21 February 2012

Ordered two cases from KACE London last week, as they were quite a bit cheaper than the carphone warehouse. They were delivered promptly and their customer services were helpful and informative. Wouldn’t hesitate to use them in the future.

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