Furniture city is a brilliant store. The have kind and courteous staff. If they say they sent along an independent furniture specialist they did and if you could have proved it was the manufactures fault they would have issued you with a refund. There’s a reason the store has been there foe so long!
Flock House, 934 Bradford Road, Birstall, Batley, West Yorkshire WF17 9PH
High Quality Carpets
4 reviews of Furniture City in English
I contacted Furniture City and told them i was horrified at what was happening to our new suite.
Furniture City sent along a so called independent furniture specialist to assess the split.
He tried to say some liquid had been spilt on the the settee and then tried to glue the split and cover it over. I told him we were not happy with his excuse as no liquid had been spilt and if it had we are talking about leather which wipes up clean.
The middle section of the suite was over stuffed and the left hand end piece was under stuffed.
I contacted Furniture City again but was told they wee sticking by what their independent specialist had said and it was up to us to prove there was a fault at manufacturing level.
I contacted trading standards and was told they are not a member of the furniture ombudsman so even if we did prove fault, getting it replaced could be a long and expensive process in the courts
MY ADICE DONT BUY FROM FURNITURE CITY HALIFAX save your money,time and breath.
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