Strange because even when my friends and I were actually living in their property, they refused to give us any paperwork. Including copies of the tenancy agreement and contract. Which by law they’re obliged to. They wouldn’t tell us the name of our landlord, which again is breaking the law. AND didn’t hold our deposits in a holding scheme. Again, breaking the law. So they are being taken to court. They should receive their court summons in around two weeks time.
Either your experience was a one off, or you actually work at Enfields.