Dear Isabellal,
Thank you for your honest feedback.
Please be advised that the case was thoroughly reviewed by the customer care department. The handyman was requested to start taking English classes in order to ease the communication with our clients and avoid such inconvenience in future. A gift voucher was sent to you email as an apology for the awful experience you have had with us. The voucher has no expiry date and it can re-apply any services that our company provides.
Thank you for helping us improve the quality of our service.
Regards,
Aussie Handyman
English






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