Skytours GmbH

Had the same problem. This is a rogue company that hides it's contact details so that once it's stolen your money it's more difficult to get it back. They took mine 3 months ago and never booked the flight. I had to buy an overpriced ticked due to short notice and they've spent 3 months refusing to give me any update. I'm now going after my bank to get them to reverse the original payments but these guys are complete frauds

I booked a flight with Sky-Tours from LAX to Brasilia, seemed like a good price. When I went through the itinerary again, I realized that I have to change airports in São Paulo.  As both flights, into and out of São Paulo are by TAM, I did not worry.  I friend told me to check this, though, as the local airport is an hour away, which with São Paulo's traffic issues is a disaster. I checked with Sky-Tours by e-mail, and found out that the transportation between these airports is NOT covered.
Sky-Tours knows about this, but still offers this connection AND does not tell the customer when booking the flight, that the customer is left to find a means of transportation and that there is considerable extra cost getting from one airport to the other.  By cab it is about 250 Euros, turning the idea of a cheap flight into a really bad joke. As a customer we book in good faith; Sky-Tours knows exactly what it is offering and what it is not telling the customer to get him to book, which in this case is plain and simple deceit.
I contacted TAM, they said they had nothing to do with this, as the trip was booked through Sky-Tours, and no, they do not offer transportation between these two airports.
I e-mailed Sky-Tours, and after they told me to accept this and look for my own way out of this, they stopped answering any e-mails.
It is time to send consumer protection and lawyers after them.

Would not recommend to anyone, was refused boarding - ticket was booked through Sky-tours. Customer service - is just messanger where you could get standard replies, no contact numbers, etc. Just lost money.

Hello guys it is just sad that so many people had bad experiencies with this site.

But for me it just works, I am not saying that the had an exepcional customer service... or that they were giving me things for free what so ever...

But I booked the flight, I got the confirmation email, then the confirmation of the flight, they charged me and when I went to the airport everything was correct so I had no problem at all.

I am sorry to hear that you guys did not had a good experience... better luck for your next trips. 

I booked a flight to Canada through Sky Tours and the airline changed the flights slightly so I no longer could make the connections. Sky Tours wanted to charge me for changing the tickets, even if it wasn’t my fault at all. I called Air Canada and they told me that changing tickets in these situations is free, but that the travel agent is the one that needs to do it.

After calling them again with this information, they said that they didn’t care, and that if I wanted the flights changed (in order to be able to make the flight at all!), I had to pay them. I paid them the 50 extra euros and never again used them.

I have just experienced the same thing. I checked ticket price from Skyscanner and it linked me to sky-tours. they seemed to have a very good cheap price and then I booked from them. I received a confirmation email and flight details, but then I realized that the flight time they got me was not the time I desired and so I tried to change it by sending them email. They replied to me in a reasonable amount of time and suggested me to just cancel the flight because it was still in queue to be processed anyway and book the flight that I desired. And so I cancelled it, they give confirmation that all my booking has been cancelled and they said they didn’t charge me for anything. Apparently when I checked with the bank the ticket price has been charged. Knowing this matter I sent email directly to sky-tours to confirm whether there will be a refund. They explained that they had only reserved the fund and short time after that they confirmed to me that they have released it and asked me to confirm with the bank. My bank informed that there has been no cancellation confirmation from them. Knowing this I tried to contact them but there is no response until now. I am trying to call them and send them emails subsequently until I hear from them.

I will not give up on this though at least for now, not because it was involving quite amount of money also I respected myself to get what I deserve. Among other customer who experience the same thing wouldn’t it be too soft and irresponsible for us if we keep letting this thing happen by always letting them go and letting them not taking fully responsible to what they have done? I know it must be tiring and seems like wasting time and effort to claim our money back, but if it is true that this site is a scam, then by letting them do as they like and away from their responsibility would means that we have helped them, we were the one who give opportunity for them to make themselves richer from their own customer’s lost. Therefore, if they are not a scammer, they should work hard to maintain the customers trust by listening and concern about them more. Our complain and claim to them (if we really deserve it) supposedly can be a good lesson for them to learn to be better. I hope by writing this comment, any people who read will be more careful in online dealing. And I hope Sky-Tour also read this and give me back my money as soon as possible.

I used www.Sky-tours.com website since about 2 years. I flew 5-6 times with them withn Europe and to the USA and all I can say : I had absolutely no problems.

Just yesterday I used Skyscanner to search for some flights from Ireland to Canada, and of course, Sky-Tours came back as the cheapest option. After checking out their website, I went ahead and booked the flights, and received confirmation of my itinerary via email. After checking my bank account this morning, I noted that the transaction had gone ahead and the price of the flights had been deducted.
You can imagine my surprise then, when an hour later, I received an email from them stating:

Your flight booking was unsuccessful and we were unable to confirm your
reservation.
This error may have been caused by one of the following:

-connection failure with the central reservation system or
-an invalid fare rule or
-an invalid fare

Your credit card has NOT been debited for this transaction.
-------------------------
We recommend that you take the following action:
-------------------------

You may attempt to make the reservation again, making sure that your
credit card information, including address is correct.
All further attempts to contact them via email thus far have been ignored. I opened a web support ticket on their site, however they seem to use a free, open source support ticket system, which makes me dubious. I've just received an email from them saying that my support ticket has been updated, however when I try to login to their website to view the response, it asks me for a login name and password, which was not supplied to me, and attempting to use their so called "Help" option, simply brings users to a page which says and I quote directly here, "Fatal error..get tech support" Very professional I must say...

Currently, I'm in the process of having my bank carry out a chargeback on the payment in order to recover my money. My advice to everyone even thinking about using this company is don't. Simple as that. You will only end up out of pocket with absolutely nothing to show for it. Better to stick with the larger more reputable travel companies. If I could give this zero stars I would.

I also fell for the sky tours scam.

Basically they charge your credit card for tickets without any form of customer service, so when I booked a flight and the airline changed the flight details I wasn't able to change my flight details even after numerous emails and phone calls to both the airline and sky tours.

Ask yourself this: why would an international travel agency not offer an english language phone number or a working email address?

Skytours

My boyfriend and I decided to go to Tioman in Malaysia and we wanted to book air tickets with Berjaya Air through Skytours. Skytours added without our knowledge and consent 300dkk which is approximately 40 euro to our bill as a 'service charge'.

This service charge could have been tolerable if only we had gotten the tickets that we wanted. We received 'e-tickets' from Skytours and all the info on the tickets were correct and in accordance with our booking and wishes.
BUT when we arrived at Subang Airport in Malaysia the check-in counter denied us because we weren't on the list. We hurried to Berjaya Air's office at the airport and they told us that even though we had valid tickets we did not hold seats!? The travel agent (i.e. Skytours) had not met the deadline to book the seats on that particular flight and we had booked many days in advance. Unfortunately the plane was fully booked so we had to stay one additional night in Kuala Lumpur and lost one night in Tioman which was prepaid. We booked seats for the flight next day.

Of course we contacted Skytours but they denied any error from their side.
Not only did this cost us more in hotels but we also had our vacation ruined.