These are the same guys:- http://www.jamdup.com.is-a-scam.com/welcome/#comment-113
London Dog Company
Making you feel that little bit special when shopping for the four legged members of your fa... show more
Making you feel that little bit special when shopping for the four legged members of your family. We have original designer dog apparel, including small dog clothing, collars & much more.... show less
14 reviews of London Dog Company in English
I am going to echo what others have said here...this Company is a SCAM! Please do not use them and give them your money. We received faulty goods, which, on their agreement we returned for a refund. Despite several emails to them since, phone calls (waste of time as nobody ever answers) nearly two months on and there has been no word from them or refund. We are now around £40 out of pocket.
I am just in the process of going through Citizens Advice / Trading Standards to get our money back and try to stop them doing this to anyone else. Please, if you've been conned, try and do the same! We shouldn't let them get away with it!
I think this company are a bunch or scam artists and conmen.
Even before I posted this review I tried to contact LDC via e-mail, letter, phone and through the Google Wallet Review “Contact Seller” function to discuss my concerns and experience but they failed to respond.
So my review Fantastic website and extensive range of products. However, LDC incorrectly fulfilled my order and they never responded to my e-mails or answered the phone. I realised that this was over the Christmas period so I waited until the first week of the New Year and tried again. After multiple attempts to contact them to resolve the issue, I returned the goods via ParcelForce - Tracked service (at a cost £19.30) requesting a full refund. Two days later, I received a parcel from LDC which I was not expecting as I have completed their Returns form requesting a full refund. This parcel contained one bed and one cushion that had not been ordered. Again, I tried to contact them via phone and e-mail but as before they failed to return my e-mails / attempted calls (with the exception of the automated e-mail confirming receipt of my e-mail). I even wrote them a letter (which they never responded to). I returned the parcel again at a cost of £12.30 (Tracked). I received a refund of £77 for the two items but I am still out of pocket as the second package was not requested or wanted. So for £77 outlet, I have no dog beds and have spent £31.60 on returning the items because of their errors. I contacted them through Google Wallet before making this review and they never responded to that either. I will never use LDC again and would ensure that my friends and family are aware of my dire experience. LDC were quick to take money and they do provide a pleasant purchasing experience but this is where the pleasant experience ends and quality of service ceases. Although their prices were / are very competitive, if you look at the whole scenario, I would pay the £2-3 more at an alternative outlet and have done without issue so Dog is happy as am I. To sum up, I will not consider using LDC again in the future and would recommend that you consider this review before you make your own decision.
Sorry LDC you had multiple opportunities to demonstrate any level of Customer Service, which for your own reasons you chose not to. If there was a zero star, I would have issued that!
Comment 1 comment on this review
Conman_catcher, 3 February 2013:
Can only reiterate what previous reviewers have said, please DON'T use this company!!
I'm another who wishes they'd checked them out before ordering!
Placed order, on September 29th 2012, for several items and waited.
It's now November 2nd 2012 and guess what?
I'm still waiting...zzzzzz
Three emails unanswered, just a note on my order page saying, 'chasing for customer'...which they're obviously NOT doing.
Left message on their Facebook page asking why they were advertising when they couldn't complete an order.
Surprise, surprise, it was hastily removed!
Don't be fooled by The London Dog Company's blurb that they're, 'one of Britain's poshest dog boutiques'.
Their service, or rather, lack of it, is worst I've encountered in over twelve years of online buying.
Please, don't waste your time, and money trying to order from them.
They obviously don't want any business! Or, they're rip-off merchants!
Avoid these people like the plague.
LondonDogCompany, 27 June 2012:
London Dog Company – we have responded to your communications and requested you send the incorrect item back to us and we will refund you the return postage costs and despatch the replacement to you. Once the item is returned to us we will be able to proceed with the above. Our contact number is as above 0333 440 118 and is manned 5 days a week.
diesel1974, 27 June 2012:
The phone line is not manned 5 days a week otherwise you would have answered it when i tried ringing for 3 days last week & as for 48hrs to reply to emails ?? Is that why i sent you 2 over 5 days before you replyed,anyway dont just take my wrod for it,look at the link below
diesel1974, 27 June 2012:
Ok then owner,lets get real about your impecable service shall we ? This is just from memory so my dates might not be 100% may 21st i phoned you about a faulty electronic dog toy & yes you did answer the phone,you told me to post it back,about a week later you would have received the toyabout 2 weeks after that i receive a toyhalf the cost of the 1 i sent back & less than the cost of the postage it cost me to return it to you,i then try ringing & sending emails,ive had the wrong toy for over a week before i even get a reply & you tell me to post it back,the postage alone will cost more than the toy,you really are haveing a laugh,its easier & far less hasle to pay couple of quid more & go to pets at home
Found a new website cheaper than my local pet shop. I have set up their no fuss ordering and now every month without having to place an order online or over the phone my dog food is delivered every month. very pleased :-)
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