Is this review for real!!
Didn’t convince me!!
7 Blenheim Terrace, Leeds, West Yorkshire LS2 9HZ
Seven Tapas Bar & Grill
I called in at their showroom a couple of weeks ago. I liked what I saw so I ordered 5 new doors. They arrived this week and WOW what a difference they have made to the look of the house. Excellent service and amazing looking doors.
As an interior designer I deal with many suppliers sourcing various materials on behalf of my clients,I only wish that more were more like Emerald Doors, I cannot express enough my satisfaction working with there friendly knowledgeable sales team who are not there just to take an order but actively work towards finding you the door style to meet your needs,
The help received tracking down the designs which meet my client’s requirements in both quality and with regards to the regulations are second to none for each and every order I have placed,
be it one door to 28 doors the standards are consistently met by the team at Emerald.
Emerald are one of the only suppliers I can trust to send my clients direct, safe in knowledge that my clients will receive an outstanding service!
I look forward to speaking to the trusted staff once more very soon.
A wonderful company with wonderful staff
Thank you again Emerald Doors
Poor communication, broken promises on delivery dates, poor attitude (made to feel like their mess up was our fault!). Would not deal with again.
Comment 1 comment on this review
Wish I had read this before! Everything seems to be fine so long as there are no hiccups with the door – but problem resolution doesn’t seem to be their strong point! Now in a situation where I have 4 doors fitted, the final one – which I’ve waited 6 weeks for – has arrived damaged but they’re telling me it’ll be 2/3 months until they’ve got a replacement to offer me!! They are however still offering the door on their website at a ‘special offer’ price despite not having stock! Shame, because the doors which weren’t damaged in transit (because they were properly packaged – this one wasn’t) are really nice, had this latest incident not happened, I’d have a completely different view of them …. guess it’s true what they say, you can only judge how good a company is when something goes wrong – and so far I’m not impressed with this aspect.
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