by JamesDenver

Edinburgh Lock Centre

Edinburgh

Edinburgh top locksmith company providing service in locksmiths, emergency locksmiths, 24 hours locksmiths, cheap locksmiths, quick locksmiths, key cutting, safe engineers, car locksmiths, door entry.

Address:: 78 Ratcliffe Terrace, Edinburgh, Scotland EH9 1ST
Contact us:: 01316 679071
Contact via email
edinburghlockcentre

www.edinburghlockcentre.co.uk
Opening hours:: Mon - Sun: 9:00 - 18:00

Owner's info	Credit cards accepted: Yes Air conditioning: Yes Parking: Street Disabled access: Yes
User's info	Price range: Average Give your opinion

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15 Home Street, Edinburgh, Scotland EH3 9JR

Call Thomas today on 07542781131

8 reviews of Edinburgh Lock Centre in English

TonsAgain
Edinburgh
5 reviews

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Review of Edinburgh Lock Centre from 24 March 2013

I had a problem with my flat door lock a few months ago - when I got home I couldn't open the door.

My neighbour kindly invited me in and I searched online for a locksmith using his laptop.

Edinburgh Lock Centre was the first one I found with good reviews, so I called them.

The locksmith told me their callout charge was £80, and he came out within half an hour.

Our first face-to-face contact, just after he arrived and got out of his van, wasn't promising.

The conversation went something like this -

Me: Are you the locksmith?

Locksmith: Yes. How's it going?

Me: OK, how are you?

Locksmith: Better than you!

Yes, 'Better than you'. These were his exact words.

He realised that to let me in, he'd have to break the lock, and I agreed to this.

After he'd broken the lock and let me in, he told me that to later supply and install the replacement lock he recommended (Era Nightlatch) would cost another £148 (he did offer me a discount if I agreed to the work being done on the spot, but I wanted to discuss it with my wife first). The wood of the door was chipped around the area where the lock had been, but he told me the new lock would cover up the mess.

The next day, we decided to go ahead with his offer of the nightlatch, and another locksmith from Edinburgh Lock Centre came out and fitted it.

However, the wood around the new lock was still left in a mess.

I phoned the locksmith, who agreed to come back and patch up the door at 7pm the next day.

By 7:30pm, he hadn't arrived or called, so I called him.

He told me he'd been delayed on another job and would be along later - he hadn't had my number in his phone so hadn't been able to contact me.

He eventually arrived about 8pm and patched up the door with a wood filler.

The lock's anti-slip device was sticking for a while a few weeks ago, meaning that it was difficult to close the door - we had to slam it shut - I see from googling that other people have had a similar problem with this product. When I phoned the locksmith about this, he advised me to use WD40, which solved the issue.

All in all, a very negative experience:

Expensive - we paid £228 for our lock to be removed and replaced.

Impolite - 'Better than you'

Unreliable - turning up an hour late

Lack of attention to detail - the door was left looking dreadful

When an emergency repair is needed, the customer's priority is to get it done as quickly as possible. That's why, even though this was expensive, we went ahead with it. If you're in a similar situation, don't make the mistake of using Edinburgh Lock Centre.

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Comment 1 comment on this review

locksmith666, 27 March 2013:
DEAR
tonsagain
There was no call out charge you call came in after 7pm in the evening and took more than two hours of my time from start to finish so the charge was for my labour only at the time of the evening i think it was very reasonable.
About my remark it was said with a sense of humour at the time i remember you agreeing with me.if this offended you am really sorry and i apologise for that.
The open of the door
your Yale lock was faulty and would not open with key due to back box button gone faulty i would normally open this by letter box but this door did not have one. We then looked at gain entry threw other means. The only way to open this door was to remove the Yale lock from door which can and will cause little damage which was explained to you at the time.
I gave you a price to fit a new night latch lock to bs3621 high security at a cost of 148.50 pds there is more than two hours to fit this lock and i had no reason to give you a discount.
There was a small area that showed a wee bit damaged which we did return to amend yes i was a hour late and at the time apologised as am sure you will remember.
The latch stick yes your right this did happen and we use this lock a lot and found this problem before and we have taken this up with Yale but as i explain to you this can simply be solved with a we bit wd40 which i said would come and do this for you but you. Am really sorry to see the response
on here. As this lock come with a 10yr guarantee if you have any problems feel free to get back to use.
Yes, notify me about replies

Biggayswi...
Hove
1 review

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Review of Edinburgh Lock Centre from 29 November 2012

He is a great looking man on the scruffy side the could do with losing about 3 stone a good hair cut & shave also flip flops & shorts are sooooooo gay but cute.

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alexadimi2
London
3 reviews

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Review of Edinburgh Lock Centre from 21 November 2012

Punctual, polite, tidy, great value for money, really transparent about their pricing structure, and did a fantastic job with great attention to detail and a high level of finish. I thoroughly recommend them!

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Williamjo...
London
2 reviews

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Review of Edinburgh Lock Centre from 10 November 2012

This place is amazing, I would advise anyone who never been there to visit at least once. Good weather and nice atmosphere would take your breath away.

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lucas-l
Edinburgh
1 review

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Review of Edinburgh Lock Centre from 19 August 2012

When we recently purchased a new home in Edinburgh and wanted the locks changed, we found Edinburgh Lock Center and I'm so glad we did.They are so professional,highly recommend

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JamesDenver
Glasgow
16 reviews

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Review of Edinburgh Lock Centre from 4 August 2012

I know that this locksmith contractor is the best in the area because they were very professional and highly skilled and I saw no errors or any other such issues when they did the repair job. Very good work and highly recommended to all, you can't go wrong here.

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joff005
Renfrew
7 reviews

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Review of Edinburgh Lock Centre from 4 May 2012
(updated on 16 May 2012 )

I called this locksmiths company and ask them to repair the locks in my house and I was very happy for the contractor who came in my house. Very professional and really carried out the work in a very efficient manner. And these are the cheapest locksmiths in Edinburgh that I know of.

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GlenHempl...
Glasgow, ...
4 reviews

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Review of Edinburgh Lock Centre from 4 May 2012

I was happy to have these guys working on the locksmith service in my mother's house. They were really fast and reliable. The customer service is great. Highly recommended.

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