There was no call out charge you call came in after 7pm in the evening and took more than two hours of my time from start to finish so the charge was for my labour only at the time of the evening i think it was very reasonable.
About my remark it was said with a sense of humour at the time i remember you agreeing with me.if this offended you am really sorry and i apologise for that.
The open of the door
your Yale lock was faulty and would not open with key due to back box button gone faulty i would normally open this by letter box but this door did not have one. We then looked at gain entry threw other means. The only way to open this door was to remove the Yale lock from door which can and will cause little damage which was explained to you at the time.
I gave you a price to fit a new night latch lock to bs3621 high security at a cost of 148.50 pds there is more than two hours to fit this lock and i had no reason to give you a discount.
There was a small area that showed a wee bit damaged which we did return to amend yes i was a hour late and at the time apologised as am sure you will remember.
The latch stick yes your right this did happen and we use this lock a lot and found this problem before and we have taken this up with Yale but as i explain to you this can simply be solved with a we bit wd40 which i said would come and do this for you but you. Am really sorry to see the response
on here. As this lock come with a 10yr guarantee if you have any problems feel free to get back to use.