WHATEVER YOU DO - DO NOT ORDER WINE OR ARRANGE A WINE TASTING EVENING FROM THIS MAN OR COMPANY!!! NOT UNLESS YOU WANT TO LOOSE YOUR SANITY OR MONEY.
APPLICATION TO THE COUNTY COURT MADE!
If only I had looked at these reviews before embarking on this dreadful journey. The reviews say it all! I booked a wine tasting evening with SAP WINES DIRECT through the website 'living Social' back in November 2012. The deal was for 8 people to come to my home and sample a number of different wines. I was also supposed to have been given a free bottle of wine (which I did not receive). My very first communication with Derek did not run smoothly, well certainly not as smoothly as making a simple booking should. I phoned him to arrange the evening and he seemed very vague over the phone, with me having to coax information out of him. Very strange behaviour! He wasn't able to confirm whether my requested date of November 30th was available (didn't really say why, something to do with sending a rep to my house) but he said he would phone me back a week later to confirm the final arrangements. A week later passed - he didn't get back to me. Additional time after that passed and I called him to see what was happening (me contacting him turns out to be a common occurrence throughout this saga) When I spoke to him, he seemed as if he couldn't be bothered to speak to me and when I mentioned the fact that he was supposed to call me back, he offered no apology and seemed as if he couldn't run a pxss up in a brewery. Anyway, I finally managed to achieve mission impossible and the night was booked. He informed me that he was sending a rep to my house called Kevin. I asked for Kevin's number incase he didn't show as I didn't have a great deal of faith in Derek, going from our brief conversations previously.
Kevin Showed up and was nice enough, although I felt his wine sample portions were quite tight, when taking into consideration other wine tasting evenings I've attended and he didn't leave me the free bottle of wine that was included in the price. However, I didn't let that bother me too much and we all had a good time. That's where it ends! My partner ordered some wine costing around £80 and my friend also bought a bottle. We told Kevin specifically that the wine was a Christmas gift. He assured us that it would be back before Christmas, so we placed the order. In fact, receiving it before Christmas was the only reason that we placed the order.
About three weeks later (19 December) I tried to phone Kevin on more than one occasion - no answer. So then I contacted Derek via e-mail enquiring about my wine and I'm still in contact with him now (24 April) doing the same thing! The man's a joke! I mean I'm not asking for and he's not having to search for the Holy Grail for me!!! The simple task of either giving me my order or refunding my money should not take 5 months! And the worst thing is he doesn't even seem embarrassed about his incompetency. I mean he should be ashamed to call himself a business man. This is not the way to do business. Any clown can see that!!!
For the last 5 months I've had every excuse under the sun. Firstly, my initial chase up contact was on the 19th December 2012 and Derek replied to it to say that the order would be delivered by that weekend. I asked what time and he did not respond. I contacted him again a few days later and he was banging on about "logistics" causing him a problem. He also gave the feeble excuse that the rep Kevin had vanished off the face of the earth and this meant that Derek couldn't see our payment transaction. This is BS as the payment was taken from my partner's account, taken by SPA WINES. Anyway this little saga has gone on and on for months with many other excuses being made. It's taken months to go by for us to get to the stage where I have told him that we no longer require the wine and want a refund. We bought the wine as a Christmas gift and as we are way past Christmas we no longer need it. We have also had to spend more money on gifts to replace the wine. He recently said (10 April 2013) that now "he's looked" he can see our payment was made and will refund the money. Why did it take so many e-mails and months on my part for him to "look"?! He should have looked after my first enquiry. Since then I've asked him when it will arrive and now there are more excuses. He's talking crap, creating all these ridiculous problems about posting the refund and my friends bottle of wine. He's saying that he's out of the Country and won't be able to post it himself yet and if he uses a courier, he can't guarantee the delivery date. I mean that last part doesn't even make sense. Every time he's said he will get back to me, he hasn't and I've had to chase him up time after time. It's been obvious that he's hoping that I will either forget this or just give up. I don't believe that anyone is that incompetent and therefore he must be creating this situation on purpose and probably never had any intention of giving us our order.
I warned Derek about a month ago that if we didn't receive the refund we were going to apply to the County Court for breach of contract. Today we have made the application.
I will also be contacting living Social about this and I have had thoughts that this whole saga was a scam and now having stumbled across this site and seeing all these reviews of people who have very simular stories to tell, I am convinced this is a scam and will be alerting the Police.
Derek, I notice the only reviews you respond to are the negative ones. Don't even bother replying to this, your making a fool of yourself. I wonder if you actually believe your excuses sometimes.