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Fantastic cleaners

City of London, London

54 reviews Rating details

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54 reviews

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Fantastic Cleaners are the one-stop shop for all of your home cleaning and maintenance needs. From daily cleaning and handyman services to End-of-tenancy cleaning, specialty carpet and upholstery c... show more

Address:

41 Crutched Friars, London EC3N 2AE

Tube:

Tower Hill Station (0.2 km)
Tower Hill Tube Station (0.2 km)

Nearby stations:

Fenchurch Street Station (<0.1 km)

Contact us:

020 3026 2447

fantastic_cleaners

www.fantasticcleaners.com

Opening hours:

Mon - Sun: 0:00 - 24:00

Owner's info	Credit cards accepted: Yes
User's info	Price range: Average Air conditioning: Yes Parking: Street Disabled access: Yes Give your opinion

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54 reviews of Fantastic cleaners in English

garrywhite
London
4 reviews

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Review of Fantastic cleaners from 17 May 2013

Judging from the good things I've heard about the company, I thought it was time to try them and booked a cleaning service. We wanted our carpets steam-cleaned. The operator was understanding to our needs and quoted us a quite affordable amount. He even called us back a few times to confirm the time, date and service. The team did a great job and we are definitely happy that we trusted them with our property.

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MrsMcGrath
London
1 review

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Review of Fantastic cleaners from 16 May 2013

Definitely NOT so fantastic cleaners - oven clean was good but the one off spring clean a very expensive mistake - don't waste your money.

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Comment 2 comments on this review

Owner's comment
fantastic_cleaners, 16 May 2013:
Dear Mrs McGrath
Thank you for your comment.
We are really sorry to hear that you had an unpleasant experience with us.
In regards to that and in order to discuss the details around this issue, our customer care department will contact you in a due course!
Thank you for your feedback!
Regards,
Fantastic Cleaners
Owner's comment
fantastic_cleaners, 14 hours ago:
Dear Mrs McGrath,
We would like to apologise for the inconvenience once again, and would like to kindly ask you to contact our Customer Care department on 02034045899 in order to offer you a compensation. We look forward to solving this issue with your help.
Thank you again for your feedback!
Best Regards,
Fantastic Cleaners
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Megan Spe...
London
5 reviews

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Review of Fantastic cleaners from 9 May 2013

Good cleaning company. Last time I got a very nice quote for our two-bedroom apartment. When the guys came at our place, I was surprised by their positive attitude and the neatness of their work. However, the team seemed a little distracted and failed to deliver the pompous advertised end results. I am definitely not saying that they were bad. On the contrary, they are good and I'll make sure to review these cleaners again when I book another service from them.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 10 May 2013:
Dear Megan,
Thank you for your patience and understanding!
We are taking your feedback more than seriously, as it this is what helps us improve the services we provide.
Rest assured that the next service will be as good as the first one as what we value the most is reaching your customers expectations.
We are looking forward for your next appointment with us!
Kind regards,
Fantastic Cleaners
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Daniel Kemp
London
6 reviews

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Review of Fantastic cleaners from 26 April 2013

Our daughter had one of these lava lamps by her bed. She is still a child and knocked it down while playing. I don't know what was that fluid inside it but it definitely made a huge mess on the carpet - the stuff was gooey and greasy and it looked like it wouldn't come off. We weren't sure if we should even try to clean it and decided to call this company as they were known professional. We explained the situation and a cleaner came with some special detergent. He managed to get the stains out and the carpet is like new.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 10 May 2013:
Dear Daniel,
We are thankful to you choosing our services and trusting us as a professionals.
We are delighted to know we have managed to reach you expectations and this motivate us to constantly improve our performance!
Please do not hesitate to contact us any time you need a high quality cleaning and spotless results!
Kind regards,
Fantastic Cleaners
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George Ho...
London
4 reviews

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Review of Fantastic cleaners from 22 April 2013

My wife had her sister over at our place for a visit. We haven't seen her for a while so we couldn't wait for her. The shock was that she actually showed up with her little dog. It was nice but he made a huge mess - he ran around, knocked some plants, scratched some of the upholstery and of course, did his business on the carpet. We managed to clean most of it but the carpet was a problem - my wife tried to get it off but finally we called these cleaners. They did a great job and managed to get everything out. Thank you

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 10 May 2013:
Dear George,
Thank you for taking the time to share your experience with us.
The experienced upholstery technicians of ours tried their best to live up to yours and your wife ’s expectations.
It took us time to complete the session as per the relevant professional standards, but the result was worthy.
We do hope that we will serve you again in the nearest future.
Kind regards,
Fantastic Cleaners
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Amber Gil...
London
4 reviews

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Review of Fantastic cleaners from 15 April 2013

I want to congratulate the company on their great performance and friendly staff. When they came at my door, the guys were looking all neat and in a good mood. The team did an amazing job on my carpets and upholstery. I've come across so many cleaning companies but am actually glad I found this one. I am definitely using them for the future.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 19 April 2013:
Dear Amber,
We are more than happy to read that our cleaning session lived up to your satisfaction.
The results that our Professional Cleaners achieved are thanks to many training they attempt and their long cleaning experience.
We hope you will face more pleasant situations with us in future.
Kind Regards,
Fantastic Cleaners
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Henry Thomas
London
5 reviews

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Review of Fantastic cleaners from 12 April 2013

When I called this company I was impressed by the positive attitude towards me. The operator on the other end was very polite and we arranged an appointment for domestic cleaning. I hired a team of two technicians. They showed up at my door looking all sharp and eager to work. I had really high expectations for the service (because of all the positive feedback) and went to check the end results after them. I couldn't find anything to complain about so I am going to just congratulate and recommend them.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 19 April 2013:
Dear Henry,
The thing we value the most is our customers expectations to be reached. In order to achieve that we are giving our best in every state of the service. From the booking process to the cleaning session our employees are trained to perform the service up to the highest standard and to provide the customers with professional and satisfactory results! Thank you for sharing your experience with us and we are looking forward to perform our services for you again!
Kind regards,
Fantastic cleaners
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Michael B...
London
8 reviews

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Review of Fantastic cleaners from 9 April 2013

For me personally, their cleaning service has the best price on the market - I did not expect to get so much for my money. The team went through every little corner and hard spot in my home. They definitely knew what they were doing and it was obvious they've been at the job for a while. I also liked how they explained everything to me and I was aware of their every action.

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Caitlin C...
London
4 reviews

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Review of Fantastic cleaners from 2 April 2013

I am taking a star for the 10-minute late arrival. I know it's not that much but my time is valuable and I hope you work on that in the future. Another star from the rating is removed because I didn't like that after moving the furniture to clean behind and under it, the cleaners reordered it and did not put it all in the right places.

In general, the service wasn't perfect but apart these two minor negatives, the guys did great and I am thankful.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 5 April 2013:
Dear Caitlin,
We highly appreciate your remarks and would like to thank you for helping us improve the quality of our service.
The only reason the company is motivated tо improve are our customers.
Rest assured that we have already taken the necessary steps in order to win the 2 stars that we are missing now;
Should you happen to need other cleaning session, please get in contact with us.
Thank you for being our customer!
Regards,
Fantastic Cleaners
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Piran01
London
2 reviews

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Review of Fantastic cleaners from 3 February 2013
(updated on 28 March 2013 )

Great carpet cleaning service Many thanks

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 28 March 2013:
Dear Customer,
We highly appreciate your feedback. There is nothing that make us more proud than having a happy customer.
We would like to thank you for giving us a chance to prove to you that we are good at what we advertise which is cleaning;
Thank you for being our customer. We hope to service you again
Kind Regards,
Fantastic Cleaners
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Holly Vin...
London
8 reviews

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Review of Fantastic cleaners from 27 March 2013

Last weekend I made the mistake to leave my dog alone in the apartment - he is big and hairy and had made a huge mess while I was gone. I called this company to deal with it since it looked like way too much work. I did not expect that my sofa could be cleaned after my dog being all over it but the cleaners did great and restored the order in my home.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 28 March 2013:
Dear Holly,
It was great serving you.Our efforts were focused on restoring the order at your place for you within shortest possible terms and the result was great.
The experienced technicians of ours took care of the sofa in no time. It was a time consuming process but we were all pleased with the result at the end.
At the end of the working day what matters is the customer’s satisfaction and the smile for a well done service
We do hope that we will be a further help for you in future
Best regards,
Fantastic Cleaners
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Cameron C...
London
7 reviews

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Review of Fantastic cleaners from 26 March 2013

My flat was unattended for the last six months so I needed someone to take care of it and make it livable again. I just wanted to say how happy I am with the cleaner who came to my home. She did a marvelous job and brought some light to my flat. Now, when I enter, I feel comfortable and cozy and I think that tells about the quality of the session.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 29 March 2013:
Dear Cameron,
Thank you for your comment.
As per our company policy, we are willing to deliver excellent service at any cost. It is the satisfaction of the customer at the end of the day that makes us improve.
Our cleaners enjoy helping out customers like you. Do not hesitate to give us a call should you need another cleaning session – we know the property and the standard you are looking for.
Thank you for being our customer!
Regards,
Fantastic Cleaners
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Molly Ford
London
4 reviews

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Review of Fantastic cleaners from 22 March 2013

My living room needed some cleaning but I didn't know who to call - until now it was me who did all the cleaning. I asked a friend for advice and she pointed these guys out. After reading some of the comments here I decided to give the company a chance.

I called them and booked a 'domestic cleaning' - that was the way they called their service. At the appointed day a team of two came to my home and started working. The cleaners were very efficient and stayed for the full three hours I paid for. For the first hour I observed them to understand how they work and after seeing they were good I left them to finish in peace.

I am satisfied with the session and will call again when I don't feel like cleaning. Thank you.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 29 March 2013:
Dear Molly,
It is a pleasure to read that the cleaning session lived up to your expectations. We also thanked to your friend for recommending us. It was our duty to serve you the way we serve her as she is a regular customer of ours. In future, should you happen to need rest or just feel like having a clean and tidy home with no efforts just call us out.
We offer a variety of other services that might ease life and bring out a smile on your face.
Best regards,
Fantastic Cleaners
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JamesNixon
London
4 reviews

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Review of Fantastic cleaners from 19 March 2013

I am definitely on the positive side about the company. However, there are some things they need to polish. In the first place, I was put on hold for way too much time. I know it's busy but maybe you should hire some more operators (just a suggestion). Secondly, the team was a bit late.

These two minor setbacks aside, the cleaning service was great. I booked for an overall domestic cleaning and it was delivered according the plan we arranged. My wife and I went after the team to check the results and we both agreed that their work was excellent. The company is one of the best in London and everyone on QYPE should know that.

Thank you.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 28 March 2013:
Dear Mr Nixon,
Thank you for taking your time to share your experience with our company and our potential customers!
We would like to apologise if we caused you any inconvenience by keeping you waiting at the time you were trying to book our services. We have now hired 3 more employees as receptionists who will be able to avoid keeping our customers on hold and still offer a professional advice.
Please be advised we have an hour arrival time frame due to any unforeseen circumstances. We are putting all our efforts to keep all of our customers updated about the arrival of our teams and inform them in advance in case of any delays. We are aiming at improving our communication with all of our clients.
Thank you for your feedback and for supporting us in improving the quality of the service we provide
Kind regards,
Fantastic Cleaners
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Katherine...
London
4 reviews

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Review of Fantastic cleaners from 11 March 2013

Finally, I thought to give some feedback of my experience with the company. I like them very much and even have a regular cleaner who comes to my home. She is always on time and sometimes she even stays longer than she has to. I will surely continue to hire her every time since I trust her and she is familiar with my requirements and home. She is the perfect domestic helper :)

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 28 March 2013:
Dear Katherine,
Thank you for your honest feedback!
Our company appreciates your positive thoughts in regards to our business and what we are good at. We are happy to read that your customer’s satisfaction was reached and you had an excellent experience with us. Using our services on regular basis is a great honour for us.
We look forward to keep our good business relations in future!
Kind regards,
Fantastic Cleaners
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LillyWebster
London
4 reviews

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Review of Fantastic cleaners from 6 March 2013

Thank you very much for the great performance. Your people arrived on time and were very polite while actually doing some nice work. They were not the typical "all talk and no action" kind of cleaners that usually come from other companies. Our window were polished to perfection and I would not hesitate to invite you again in my home. So, in general, the service was successful and I am happy.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 28 March 2013:
Dear Mrs Webster,
Thank you for sharing your experience with our company. We are so glad to hear that the service provided covered your customer satisfaction and you appreciated the job of our hard working employees. All the time we are doing our best in order to provide the best service for you, our valued customer. Because of you we continue to improve ourselves and loading more services so with one call you can make sure that your home will be spotless.
We will be more than happy to work for you again.
Kind Regards,
Fantastic Cleaners
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Happie
London
1 review

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Review of Fantastic cleaners from 22 February 2013
(updated on 4 March 2013 )

I decided to use Fantastic cleaners as there were good reviews but my experience was far from Fantastic.

When I came to the flat to inspect the work it looked as if they had not cleaned at all. I ended up taking photos of all the areas that the cleaners missed including food and dust on the floor. I did not expect to see this as it was just cleaned. There were also dirt marks on the walls, windows were not cleaned, and the cooker was lefted untouched. Oil marks on the doors and handles in the kitchen area. They also left a pool of water on the shelf. They also cleared out all the cleaning products. There was also a pen ink mark about 2 inches on the shelf which I used a bit of spray and I wipped and some of it came off without scrubbing so I was really disappointed. The first clean was very poor.

In fairness, Fantastic cleaners offered another clean and the second clean was alot better but I also had to pay another £50 as the first clean did not cover some areas such some marks on the walls and to redo the cooker, windows.

I did make it clear to them that I would not be able to see the results as I don't live near the flat but I would let them know. After inspecting the second clean I noticed that the hob could have been cleaned better. I also asked them to call me with after the clean so that I could ask them if they had any problems but they did not call me.

I contacted Fantastic cleaners on the Monday as I could not get through to them on the phone on Saturday. At first they suggested I pay again for another clean.

Finally they then asked for photos of the hob and unless I can show them this they will not organise another clean. I am just frustrated that this could not have been done right the first time. There is still half an inch of dirt on the hob rings. This is very time consuming and as I can't travel 3 hours to take a photo to show them a picture.

I did not expect to have such a difficult service and experience even after 2 cleans.

Very disappointed.

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Comment 2 comments on this review

Owner's comment
fantastic_cleaners, 23 February 2013:
Dear Customer,
Thank you for your comments and the time you have spent with us on the phone.
As agreed, our customer care department is expecting a confirmation from you on the date, the re-clean session is to be scheduled for. In addition, due to the inconvenience caused, further complimentary compensation will be considered as well by the end of the working day today.
Thank you for helping us improve the quality of our services. Thank you for giving us a second chance!
Regards,
Fantastic Cleaners
Happie, 4 March 2013:
Dear Fantastic cleaners,
Thank-you so much for following up after the experience that I had.
I believe in second chances as we all have bad days and I am now really pleased with your work. Thank-you for taking the time to relooking at my flat.
In fact, I am now really impressed by the way that you dealt with the situation and you have really shown that you really want to do a fantastic job for each customer you have. Knowing that you are a business who listens and really take the time to ensure that jobs are done properly it gives me confidence to come to you again with future jobs.
Thanks again.
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Jasmine P...
London
5 reviews

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Review of Fantastic cleaners from 1 March 2013

I would like to thank you for the good cleaning team you sent me last week. They came to my place in the morning, looking all sharp and neat. They introduced themselves, greeted me properly and started working. I was not bothered with silly questions or excuses and after some hours my home was looking better than ever. They even moved the furniture around to cover the whole area.

I forgot to mention their Customer care service - the girl I spoke to was very polite and I did not wait on hold for more than a minute. This is a thing I appreciate very much.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 28 March 2013:
Dear Jasmine,
Thank you for your honest feedback. It is really important for us.
We are so happy to know that we met another satisfied customer. Thank you for rating us as one of the best cleaning companies. We train our employees regularly in order to make sure that the result will be up to a standard and the customer will feel comfortable in their companionship. Our company is customer focused and all time we highly appreciate the time of our clients. For us is important that the job will be done to a satisfactory level without you to take off from your busy day. We are so glad to hear that after our visit you are filling more comfortable at your home.
We will be more than happy to continue to work for you.
Kind regards,
Fantastic Cleaners
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Kelly And...
London
7 reviews

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Review of Fantastic cleaners from 25 February 2013

In my opinion, this was a very good cleaning service. The guys were time-efficient, polite and friendly. Made my booking in no time so I didn't have to wait on hold for long. However, the cleaners were late and I wasn't given any notice beforehand. They were hard working and finished their work without any unnecessary procrastination.

The prices were a little steep for my pocket and that is the main reason I give you three stars. That aside, the service is great and my home looks refreshed and more welcoming now.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 29 March 2013:
Dear Kelly,
Thank you for your honest feedback!
We are happy to hear that you were pleased with our services.
We would like to thank you for sharing your experience with our company.
As a customer focused company we are glad to know that our customers find our services great. We do take in to consideration your comment re the prices and would like to inform you that we have a discounted policy re our returned customers. Please consider this fact if you happen to need another cleaning service in future. We would love to serve you again.
Kind regards,
Fantastic Cleaners
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Georgia P...
London
10 reviews

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Review of Fantastic cleaners from 21 February 2013

I booked and End of tenancy cleaning session with you. Your cleaners were not very good in English but in the end we understood each other and they actually put a really nice effort in cleaning my flat. My landlord was happy with the result and she just gave me my deposit back and I decided to brag about the great service.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 29 March 2013:
Dear Georgia,
Thank you for sharing your experience with us.
We are pleased to know that the services we provide are really nice and they are the one that our customer needs. The company is organising practical and language trainings for our cleaners, aiming at easing the communication between them and our customers. It is not only the high standard that we are looking for but also leaving a great impression.
Please do not hesitate to give us a call if you need any other kind of cleaning.
Thank you for helping us improve the quality of our services
Regards,
Fantastic Cleaners
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