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Fantastic cleaners

City of London, London

56 reviews Rating details

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56 reviews

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Fantastic Cleaners are the one-stop shop for all of your home cleaning and maintenance needs. From daily cleaning and handyman services to End-of-tenancy cleaning, specialty carpet and upholstery c... show more

Address:

41 Crutched Friars, London EC3N 2AE

Tube:

Tower Hill Station (0.2 km)
Tower Hill Tube Station (0.2 km)

Nearby stations:

Fenchurch Street Station (<0.1 km)

Contact us:

020 3026 2447

fantastic_cleaners

www.fantasticcleaners.com

Opening hours:

Mon - Sun: 0:00 - 24:00

Owner's info	Credit cards accepted: Yes
User's info	Price range: Average Air conditioning: Yes Parking: Street Disabled access: Yes Give your opinion

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56 reviews of Fantastic cleaners in English

Kelly And...
London
7 reviews

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Review of Fantastic cleaners from 25 February 2013

In my opinion, this was a very good cleaning service. The guys were time-efficient, polite and friendly. Made my booking in no time so I didn't have to wait on hold for long. However, the cleaners were late and I wasn't given any notice beforehand. They were hard working and finished their work without any unnecessary procrastination.

The prices were a little steep for my pocket and that is the main reason I give you three stars. That aside, the service is great and my home looks refreshed and more welcoming now.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 29 March 2013:
Dear Kelly,
Thank you for your honest feedback!
We are happy to hear that you were pleased with our services.
We would like to thank you for sharing your experience with our company.
As a customer focused company we are glad to know that our customers find our services great. We do take in to consideration your comment re the prices and would like to inform you that we have a discounted policy re our returned customers. Please consider this fact if you happen to need another cleaning service in future. We would love to serve you again.
Kind regards,
Fantastic Cleaners
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Georgia P...
London
10 reviews

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Review of Fantastic cleaners from 21 February 2013

I booked and End of tenancy cleaning session with you. Your cleaners were not very good in English but in the end we understood each other and they actually put a really nice effort in cleaning my flat. My landlord was happy with the result and she just gave me my deposit back and I decided to brag about the great service.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 29 March 2013:
Dear Georgia,
Thank you for sharing your experience with us.
We are pleased to know that the services we provide are really nice and they are the one that our customer needs. The company is organising practical and language trainings for our cleaners, aiming at easing the communication between them and our customers. It is not only the high standard that we are looking for but also leaving a great impression.
Please do not hesitate to give us a call if you need any other kind of cleaning.
Thank you for helping us improve the quality of our services
Regards,
Fantastic Cleaners
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Kathy Ale...
London
12 reviews

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Review of Fantastic cleaners from 18 February 2013

Hello,

I am writing you in regards of the deep cleaning session I had with you. I just needed to say that your cleaners are amazing - they cleaned my whole flat for 3 hours and 45 minutes which is quite a good achievement. Everything is looking sharp - they even got the hard spots behind the furniture and the fridge! The guys were very friendly and chatty so I didn't notice at all how the time flew by.

I am grateful for the service and will call you again. Thank you.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 28 March 2013:
Dear Kathy,
Thank you for the time you spend giving us your custom feedback. We are glad that our cleaners manage to amaze you and to show you the quality of our company.
Our main company goal is to please and help our customers. Thank you once again for being our customer.
We will be happy to work with you again as well.
Kind regards,
Fantastic Cleaners
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Joshua Pe...
London
8 reviews

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Review of Fantastic cleaners from 15 February 2013

The window cleaning session went very well. My windows are looking as clean as if they are just delivered and placed - both on the outside and the inside. I liked the eco friendly methods they used - it is really important for us to think about the environment and these guys surely knew their job.

I will surely consider the company if I need domestic help in the future!

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 28 March 2013:
Dear Joshua,
Than you for sharing your experience with our company.
We are so happy that our customers appreciate our methods of cleaning.
We know how priceless is our environment and that it is our responsibility to keep it safe.
Please do not hesitate to give us call back to try out our domestic cleaning services and we will make sure that you will feel valued and pleased with our company and the work we do for you.
Thank you for being our customer!
Regards,
Fantastic Cleaners
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Maya Winters
London
7 reviews

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Review of Fantastic cleaners from 11 February 2013

On the whole, I think I am on the positive side about the company. I called them and a really nice girl answered me and helped me to book a home cleaning service. I think the prices are a little high for my budget but maybe that's just me. Also, when the cleaners came to my home they were very polite and started working immediately which was good and impressive.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 8 April 2013:
Dear Ms Winters,
Thank you for taking time to share your pleasant experience with us. It is highly appreciated as our customer’s satisfaction is most important for us.
We will be more than happy to perform professional domestic cleaning for you as well at preferable charges that we offer to any of our returned customer.
Please do not hesitate to contact us when our services are needed once again.
Kind regard,
Fantastic Cleaners
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LaylaPreston
London
7 reviews

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Review of Fantastic cleaners from 6 February 2013

The overall experience of the company is on the positive side. All of their staff was very polite and helpful - they came to my place on time, as arranged, and did their job which was a domestic cleaning service. The two women they sent were fast and used their heads while cleaning - my place was done quickly and with care.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 5 April 2013:
Dear Layla,
We would like to thank you for sharing your impression!
Being a customer focused company this is what we value the most – our customers satisfaction and positive experience. Our mission is to reach the highest possible standard in the cleaning process and our services are provided by highly qualified and experienced cleaners.
Please, do not hesitate to contact us when you need professional results. We are looking forward to perform our services for you again!
Regards,
Fantastic Cleaners
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Harrison-...
London
10 reviews

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Review of Fantastic cleaners from 5 February 2013

A friend of mine recommended me this company so I checked their website and decided to give them a try with my windows. So I called, we arranged an appointment and they came. The rest was a very smooth process of hard work and using the right products.

The guys did a great job and I am very satisfied. The price was also reasonable and they charged me exactly as stated on the website and arranged over the phone.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 5 April 2013:
Dear Harrison,
Thank you for the time you took out of your busy schedule to send us your feedback! We can assure you it is highly appreciated, as it helps us improve our services. We are more than happy to know that our service has reached you expectation and has left you with a positive experience! We are a customer orientated company being accurate and precise with our clients is our policy!
We are hoping to hear from you soon, so you can try out our domestic cleaning services!
Regards,
Fantastic Cleaners
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ukrags
London
1 review

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Review of Fantastic cleaners from 4 February 2013

I called Fantastic Cleaners by reading few reviews on the internet to clean my 2 bedroom apartment. 3 people came in, hurried up the job and left with the flat in an appalling state.
I complained about it and within few days, another set of cleaners from Fantastic Cleaners came to my apartment and almost did a similar rubbish job.

I complained again, took several photographs and wrote to them with the list of things they have overlooked and not bothered to clean - some of basic ones - moulds in sink taps, bathroom corners, limescale throughout the bath screen, cooker head, inside the microwave and oven, wooden floor patches, shower head etc.

I have disputed it several times and they offered me a not convincing discount, but refused to budge on charging me less.

I am thoroughly disappointed with them and they have wasted several days of my time.

I strongly would NOT recommend them. Stay away!!

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Comment 4 comments on this review show all

Owner's comment
fantastic_cleaners, 5 February 2013:
Dear Customer,
Thank you for your honest feedback!
Please be advised that our customer care department is already notified on your comments.
Further actions in order to avoid such inconvenience in future were already taken. Any further visits are to be performed by the supervisors of the team, originally assigned to perform the service
Please get back to our customer care department at 020 3026 2447 in order to discuss any further reasonable compensation that our company is willing to offer you
Thank you for being our customer and helping us improve the quality of our services
Kind regards,
Fantastic Cleaners
ukrags, 11 February 2013:
Update on this : The customer care called me and left me no choice but to pay a discounted amount. Otherwise, they threatened to recover it using a debt collector. To avoid wastage of any more, I agreed to pay the discounted price, but pretty paid for a crappy work!
Strongly loathe them.
ukrags, 25 March 2013:
Had a call from the customer care. They have now refunded me the £100 they charged me and also agreed give a discount on the next cleaning session. They have also promised to either re-train the cleaners who they used or use a more experienced one. Hope, they live up to the expectations next time.
Owner's comment
fantastic_cleaners, 28 March 2013:
Dear Customer,
Our company is glad that even after a short delay we managed to sort your issues out successfully!
We would like to assure you the teams who were assigned to conduct the two cleaning sessions for you are now attending new training courses in order to improve their skills. We have now lodged a new Quality Control Policy. Our Quality Control Managers started a month ago an Inspection Programme and are checking all of our teams and the work they conduct for our customers.
We do hope you will face no other unpleasant experience with our company as we do learnt our lesson!
Kind regards,
Fantastic Cleaners
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Peggy Ste...
London
9 reviews

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Review of Fantastic cleaners from 4 February 2013

I loved the window cleaning service this company provided me. I know it is really hard to work on windows and not leave marks behind. The products have to be appropriate for the situation and the technician they sent me did know his tasks and how to complete them. He was maybe a little slow but it was worth it since my windows are looking perfect even in bright sunlight.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 8 April 2013:
Dear Peggy,
We would like to thank you for your honesty. We are more than happy that our customers appreciate our cleaning methods. Please be advised that our cleaners are attending more training in order to make the service better and faster.
We will be more than happy to perform professional domestic cleaning for you as well at preferable charges.
It will be great for us to serve you again in future
Best Regards,
Fantastic Cleaners
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Susan Brown
London
3 reviews

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Review of Fantastic cleaners from 9 January 2013

I had a very stressful situation. I had no idea that my cousins are going to visit London for two weeks this month. I had to react very fast and clean the whole house. But you can imagine how hard is this, especially when I usually don't have free time for cleaning. I am very busy and it is almost impossible to clean the whole flat on my own. So I contacted the cleaners. The woman was polite on the phone and willing to help me. No matter that the cleaners had some problems with the parking, they were not late. They cleaned precisely every room. My sofa and carpets were like new ones. The kitchen was also spotless. Besides the oven was shining, I have never seen it so clean after I bought it. With no hesitation I will contact them again. I appreciate their diligence and motivation a lot.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 8 April 2013:
Dear Susan,
There is nothing better for us than the feedback of a satisfied customer. We are more than happy to hear we manage to help you in this unpleasant situation.
Our operators always try to become acquainted with the need of every customer in order to propose the best solution for them.
We hope you will face more pleasant situations with us in future.
Kind Regards,
Fantastic Cleaners
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Christine...
London
4 reviews

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Review of Fantastic cleaners from 18 December 2012

Honestly speaking I would never bother myself with hiring cleaning professional, but my agent advised me its best to rely on trained cleaners and he recommended Fantastic Cleaners. Indeed the job done was outstanding and the team was very quick and efficient. Honestly, I never thought I would spend money on cleaning but apparently is not so odd nowadays. Good work anyways.

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Dominic H...
London
5 reviews

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Review of Fantastic cleaners from 11 December 2012

Possibly the best cleaning team around. Been working with few companies in the branch during the years, and I can say that this one was the only that managed to stand up to my expectations.
Seeing how the clerks work with professionalism and will, felt inspiring in a way. Other than that, the usual and expected, they were right on time, had all the necessary cleaning supplies and covered the places in a flash.

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Dorothy W...
London
5 reviews

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Review of Fantastic cleaners from 6 December 2012

I booked their team to clean all the carpets in the flat. It was the last hope before having to buy new ones. Well they don't look like new, but honestly taking into account they are a few years old now and the way we treat them, the result is really impressive. These guys just saved me a few hundred bucks and hours of boring walking around different stores. I give 3 stars because they left a little earlier but they were done so I'm looking forward using them again.

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Vanessa G...
London
4 reviews

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Review of Fantastic cleaners from 21 November 2012

These lads did pretty amazing things at my place. Everything was properly done with professionalism and good will, but in my view they are bathroom experts. I haven't seen anyone cleaning a bathroom better than these cleaners!

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 2 February 2013:
Dear Vanessa Gilmore,
Thank you for sharing your opinion.
It was important for us to know how you feel about our service, and the fact that you are happy with it makes us proud.
Thank you for being our customer.
Kind Regards,
Fantastic Cleaners Team
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Lara Ors
London
2 reviews

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Review of Fantastic cleaners from 12 November 2012

We had a party in the apartment of one friend in London. After it everything was a mess. I did not expected that it will be so untidy and with a lot of trash after that. My friend Simon was worried because his parents were out of the town. He couldn't clean the apartment even with our help, so we contacted the cleaners. They worked fast and charged us as we expected. Everything was clean and he told me that when his parents get back home they did not notice that we had a party there. The cleaners saved us and we are thankful.

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rameshcafe
Staines
1 review

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Review of Fantastic cleaners from 26 October 2012
(updated on 6 November 2012 )

On 25th October i had an checkout inspection with letting agent. I live in TW182DG post code.
so on 15th October 2012, I booked for an appointment on 24th October 2012 with fantastic cleaner to clean the end of tenancy and apartment cleaning. I do said i stayed in the aprtment for 3 years and it is in really bad shape. Price is fixed and got my debit card details. They also said it is an 2 day guaranteed service.

4 of the members came to the apartment on 24th october around 1:00 pm and after seeing the apartment laid out following conditons.

1. Apartment is too much of dirt and can't give 2 days guarantee
2. Money has to paid before start of the work.

Now i last the confidence and trust with them.
Next day is my inspection, at this time i cant go check for another cleaners. I left with no choice to agree with demands.
I was not told any of this conditon while booking.
Now I paid the full money upfront. I requested them to do the best they can and insisted to clean whichever they can.
Then i noticed only two of them started working and two of them left (i was told 2 of them left to do another job).

For me after completing the job it is an partial satisfaction.

25th October letting agent came and she is not fully satisfied. She showed many examples of dirt which can be cleaned.
I am not worried about the dirt which cant be cleaned, but many places which can be cleaned is not cleaned by them.

I can understand there can be mistakes while doing work. But i do not like the attitude of giving demands before starting the work.

Obviously he is going to withdraw money from my deposit.

Following lines appended on 06/11/2011 (After second time clean.)

I expressed my concerns to the fantastic cleaners.

They went second time and cleaned the apartment well to the letting agent expectations.

Thanks to the team for for cleaning well in the second time. Now i am confident, i can get my deposit back.

Initially i just addded one Star and now after cleaning second time i have increased to 4 stars

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Comment 3 comments on this review show all

fantasticcleaners, 26 October 2012:
Dear valued customer,
Thank you for taking the time to give us your honest feedback.
Our company would like to express its sincere apologies for the bad experience with your service booked.
Unfortunately, In order to complete a professional End Of Tenancy Cleaning up to the necessary standard, one of the main requirements is for the property to be vacant and maintained properly during the tenancy.
Following on this simple rule, as per our company policy, we have informed you in writing and over the phone that due to the bad state of the property we might not be able to clean the property to the desirable standard and the guarantee will be waived. Further more, we informed in advance in order not to leave you with false expectations re the relevant cleaning standard at the end.
We would like to offer you a visit from one of ours quality control managers in order to inspect your property and if there are any missed cleanable areas to rectify them. Please get back to our customer care department at 020 3404 5404 at your earliest convenience!
Have a great day.
Fantastic Cleaners
rameshcafe, 6 November 2012:
when the fantastic cleaners came to our place , Property is Vacant and Maintainng is an generaly word, it varies for different people.
I was told in the phone and email, on the same day of cleaning ( next day is letting agent audit) 2 days guarantee is waived. It is not informed while booking.
Thanks to your team went second time and cleaned well to the letting agent expectatons. Thanks and well done for this.
Owner's comment
fantastic_cleaners, 6 November 2012:
Dear Mr. Ramesh,
Thank you for the warm words, we are glad that everything is sorted out and we did not let you down.Thank you for helping us continuously improving our services.
Best Regards,
Fantastic Cleaners
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Lisa Stone
London
5 reviews

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Review of Fantastic cleaners from 29 October 2012

I am really satisfied by their professional help. I am thankful that they were willing to come so quickly to my home. I had to clean every thing before a big dinner that I was organizing. Some friends that live abroad were going to come and stay at home for a week or two. I wanted to make a good impression. I knew that I have to start with a detailed cleaning, because usually I am not into it and my flat is not so clean,kind of a messy one. I do not have the habit to clean the dust for example. I find it very boring. If I have to clean the tiles of the bathroom I often find another things to do just to avoid this boring, ordinary activity.
The cleaners were easy to communicate with. They also had a friendly attitude. We were talking a bit,but one of them was not so fluent in English so he couldn't participate so much in the conversation.
Actually everything went on the best possible way. If you contact the cleaners you will not regret. Do not hesitate if you need a good cleaning services.

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Comment 1 comment on this review

Owner's comment
fantastic_cleaners, 30 October 2012:
Dear Lisa Stone,
Thank you for sharing your opinion.
It was important for us to know how you feel about our service, and the fact that you are happy with it makes us proud.
We offer full range of services for your home, so do contact us with any future inquiries regarding any cleaning services that you might need in future.
Thank you for being our customer.
Kind Regards,
Fantastic Cleaners Team
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SLondon31
London
1 review

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Review of Fantastic cleaners from 25 October 2012

Taken by their aggressive advertising, my husband booked a cleaner for a one-off cleaning hoping to achieve a clean house before leaving the house to travel - the cleaner could barely speak in English and did a truly shoddy job - dust everywhere, grime on kitchen counter and appliances, water spots in the bathroom. We were assured by the company that they would offer us a better service the second time. We booked a second cleaning in our new apartment two months later and it was a repetition of the first time - if not worse! This one even pretended not to know how to use the vacuum cleaner, and did not vacuum properly even after I did a demonstration, insinuating that the vacuum cleaner was faulty instead!
I complained yet again, an operator emphatically told me I must give them an opportunity to prove they are a professional company with high standards and that they would get back to me the same evening to arrange another cleaner. No one called me back and the next day another person called me to arrange a cleaning - this person clearly had no idea about my conversation with the other operator the day before and had not been briefed about my complaint at all. Incredibly unprofessional and a complete waste of time and money. Not just that, the people who attend the calls are usually uninformed and frequently put you on hold "to consult their manager", because they cannot take any decisions.
AVOID like the plague, unless you are OK paying good money for downright shoddy service.

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Comment 1 comment on this review

fantasticcleaners, 26 October 2012:
Dear valued customer,
Thank you for taking the time to give us your honest feedback.
Sometimes the professional cleaning standards provided by our cleaners do not match the expectations of some costumers. We apologise that the cleaners did not clean the property up to the standard that you expected.
As being a customer focused company we need to check every detail in our customers complains in order to help them adequate and this takes times.
We would like to assure you that the whole case is already taken in to consideration and the two teams that were at your property will have further training in order to improve their work and to avoid that kind of problems in future.
We would like to offer you a free complementary cleaning at your property, where we will send ones of our top cleaners in order to get your trust back. Please get back to our customer care department at 020 3404 5404 at your earliest convenience!
Have a great day.
Fantastic Cleaners
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Nona Lats
London
4 reviews

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Review of Fantastic cleaners from 24 October 2012

My sister has a baby and I wanted everything to be completely clean for their staying at home. They are going to be my guests for a week. Usually I am not so much into cleaning and I understood that I need a professional service.The cleaners were very polite, with good manners and they made everything in my flat spotless, tidy and fresh- perfect conditions for a baby. I am really thankful for their efficient work. It was a bit pricey for me. But I've used the services of a cleaning company for a first time and I think it really worth it .

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Erin Hawkins
London
6 reviews

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Review of Fantastic cleaners from 18 October 2012

I work for a property management agency in London and I just wanted to mention how much we value our relationship with Fantastic Cleaners. They have served many of our clients and are also responsive to last minute calls. Issues happen, of course, when you work with different people over the years, but together we have formed a good team and our clients are happy to work with us.

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