Heathrow Express, Paddington, London

I like this connection. Despite the time you spend is comparable to the tube journey, it is more convenient. Negative: not very cheap.

It is a GREAT SERVICE. But it’s far too expensive for what it is.

Travel in style! Pay the extra and zoom to your destination in plush air-conditioned comfort grinning away at the thought of the plebs inching to london in their regular trains crammed in next to some fat sweaty woman. £16 well spent.

Quick, clean and expensive - nothing more to say about that convenient connection from Heathrow to London downtown.

I took me 30min stepping out of the plane and go to the Express train and the most time I spent queing for passport control.

Will surely take that opportunity for sure again for next business trips.

Probably one of the most expensive public transport options in the world. That being said, it is the fastest and most convenient way of getting to Heathrow, so overall it's a bit crap and a bit good.

One word it SUCKS. For the price you pay there should be better service. But everything in London is costly and most have bad service.

The Heathrow Express, or what is colloquially known in my gaff as the diabolical liberty.

When you consider that in many other European cities getting to and from the airport is seen as an essential transport service (rather than a means of fleecing visitors) costing only a few Euros in Barcelona and Amsterdam and around ten in Rome, it's a tragic shame that this service is so bleedin' expensive. The tube does take close to an hour to get into the centre of London, but you'll save enough to opulently dine out for years; the local train services also take slightly longer, but not considerably. The Heathrow Express benefits from all the fancy advertising and illuminated signage and despite the dough you're shelling out may not be direct, as you may need to change at certain terminals within the airport to get the correct train.

A family of four, for the same outlay, could probably pool their resources and get a stretch limo, driven by Prince Andrew and full of gold, frankincense and myrrh

Bizarrely time-consuming when travelling from Heathrow into Paddington; very expensive ( as noted by other reviewers), and not always either quiet or with spare seats at peak times. I'd suggest that, in the event your onward travel takes you into central London or another rail terminus, consider taking the tube instead, as Paddington is not the easiest station to travel on from.

A truly atrocious service considering the price you pay.
At £18 for a 15 minute journey I would have expected decent leg room, a foot-rest, complimentary beverage, reclining seats and audio system on board (try travelling on economy class in Finland's national railway to see what I mean for the latter two).
There was none of the above. The carriages are of average comfort compared to a Virgin or First Great Western carriage.
Also, the announcements on board and at Heathrow are only in English. There should be pre-recorded announcements for foreigners (this is already in place on the Gatwick Express).

Travelling to T1,2,3 or 5? It's the fastest, most stress-free way way to get to Heathrow, though you pay a hefty premium for this.

Travelling to T4? Forget it. No direct trains, so you have to change at T123 for a connecting service. Fine, until you find that the geniuses at the Heathrow Express have concoted a wonderfully batty timetable, which can mean that on Sundays you have to wait up to 25 mins for a connecting service to T4, or, if returning from T4 to London, your connecting train arrives at T123 one minute after the Express train to London has departed, leaving you waiting for the next one.

Not worth the premium if you're travelling to T4 - for many destinations in London, you're quicker on the tube.

The Heathrow Express is an excellent service, assuming you are willing to pay the premium associated with it. A journey that will take you closer to an hour is reduced to just 15 minutes on this service, which is not too busy and has plenty of space for your luggage. Ticket prices are £16 one way, whilst the underground can get you there for about a quarter of that price. Depending on your priorities (if your flight is soon) or the depth of your pockets, it could be what you’re looking for.

An efficient service, of course, but outrageously priced. How they can dare charge nearly sixteen quid for a tiny little journey from Heathrow into London is beyond me, but presumably their CEO is Dick Turpin. Every time I have to go from Heathrow into London I think about using the Express, then remember how much it costs, and then decide to take the Tube instead. Costs a lot less, takes a lot more time. Frankly it’s disgusting that we welcome people to England by charging them an arm, a leg and two hands for the privilege of spending fifteen minutes in a cramped train, but that’s modern Britain for you…

I like the Heathrow Express for its speed and convenience to my place. Nothing beats getting from Heathrow to home in under 30 minutes. However, I think about 1/4 times I’ve been on it, it has had some sort of issue that made the ride about 25-30 minutes, which really takes away from the value. I feel they should really offer at least a partial refund in those cases.

At one point, I was taking HEX so often that I bought myself a carnet of 12 rides online to get the reduced price so that I could print out my ticket at home. However, to my dismay, the bar code image in the email went away after about two months and I was left with an email with a broken image! Luckily, customer service was smart enough to reissue my carnet without any hassle. What was silly, however, is that he told me the image would be broken again soon, so he told me to either keep my printout around for the remainder of my rides (unlikely) or print out X number of copies of the email to keep around (more unlikely). I think next time, I’m going the mobile route. D’oh!

some may say its expensive but if you want a reliable and quick jounrney from london then this is the best way

Yeah,It’s not cheap, but if you are travelling on your own or with one friend and it is coming from Paddington area, it will be much cheaper than a cab and 1000 times better than a underground train.The reason Heathrow Express is expensive it is because is not a part of network rail therefore they don’t get any help from transport for london and since they are the only electric train running from Paddington, they’ve to pay a massive amount of money to network rail to run the service, rather than FGW trains using petrol and receiving incentive.

This is extremely expensive for which you get, it’s either 15 or 30 minutes though i cant remember, there are trains every 15 minutes and over fifteen glorious british pounds is not cheap by any means. There is music on board and TV screens and tables and good seats but still, honestly, fifteen quid, no way, if I wasnt running so late I would have taken heathrow connect - on board is great but that never cancels out how much this premiums service costs. It’s fast, its flexible and it does go to T5 directly too. For a family, no way - for an individual maybe.

This very expsenive train line is a non stop service to the Heathrow airport, train is normally busy with luggage everywhere.

High-speed non-stop train between Paddington station and Heathrow. Very expensive, but very nice. Lots of room for bags, very clean and comfortable carriages, too. Between 15 and 20 minutes are you're at one end of the line or the other.

Very efficient if you're (a) travelling alone and (b) arriving/departing anywhere near Paddington. If there are a few people it really becomes expensive (~£15 each). And if you've got a long tube/bus journey to get to Paddington anyway, then you might be better served by the Tube anyhow.

Living in Ealing, the Heathrow Connect is a better choice for me.

This is a very good service with comfortable and clean trains that are far better than the cramped tube carriages on the Piccadilly Line. Unfortunately it’s expensive and, depending on your destination in London, often verging on useless. This only really serves people living in the north and north-west of London - Londoners from other parts of the city have little alternative but to take the Piccadilly Line. As somebody who lives within a ten minute taxi journey of Paddington Station I find this useful for getting to Heathrow but if I needed a connecting tube to get home I doubt I’d use it.

Best used if you’re a business traveller on an expense account and so don’t care about the price. For the price conscious a more affordable alternative is Heathrow Connect which is cheaper but not significantly slower.

As a frequent traveller, I use Heathrow express on a weekly basis. This is the fastest, most connvenient way to travel in/out of central London. However, I find the fares too pricey as compared to similar network of transportation provided by our neighbour countries (Spain, France, Germany). Overall experience is excellent despite expensive return fare of £29.