by lauraaustin
Gelateria 3Bis
Southwark, London
- Address:
-
4 Park Street, London SE1 9AB
Tube:
- London Bridge Underground Station (0.2 km)
- London Bridge (0.3 km)
Nearby stations:
- London Bridge Railway Station (0.3 km)
- Contact us:
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1 review of Gelateria 3Bis in English
I've been in here twice now and both times I was astonished at the rudeness and hostility of the serving staff! The 2nd time (thinking I’d give them a second chance as it may have been a fluke) I was hoping for an improvement, didn’t happen!
We were checking the board and were told to hurry up (!) as we were keeping people waiting (we really were not taking ages we were trying to figure out which flavours were ice cream and which were yoghurt as it wasn’t clear and when we asked about yoghurt flavours we were told there was only one: Greek style) and we were then told that we should eat it take away… !!!
It was NOT a busy time – there were 3 tables free in doors and the bench out side was empty (I’ve seen this place busy and that was NOT busy!)
Disappointed
at this needless rudeness I asked the girl who had been serving us for a
feedback form – I was told there were none, then the same girl who had been so
rude to us she would hand on my comments to the manager. (I doubt she would of
had I actually told her I was going to complain about how rude she had just
been to me and my guest!!) Then when I said I'd look on the web site, she abruptly told me there wasn't one, and
she must have then twigged that I was going to make a complaint as she was then
obsequiously started to be helpful.. Pathetic and brought what I was hoping to
be a good experience down to a bad one…
I can go to plenty of other places in London where I can not only have great tasting gelati but also wonderful happy and smiling service
I
will be voting with my feet and I will NOT be going back here the ice cream was of a good quality but what good is lovely ice cream if the service leaves
a sour taste in your mouth?!
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Comment 2 comments on this review
Hello,
my name is Francesco, I am the manager and one of the owners of Gelateria 3Bis.
I am really sorry that you had such a terrible experience (twice) when you came to our shop.
I take any sort of feedback very seriously and, as always when we receive a complaint ( this is the second time this happened since we opened, but then even one is too much) I asked the staff what happened and listened to their version of the accident;
I was very surprised and upset when I read your review, the kind of behavior that you described is absolutely not acceptable and I expect anyone who comes to our store to be treated with courtesy and kindness.
I am also sorry that you didn’t have the chance to fill a feedback form or email me you complaint, it is true that our website is not ready yet so please email me at this address: parkstreetfactory@gmail.com; our official email (info@gelateria3bis.co.uk ) like the website is not functioning yet.
I would appreciate the opportunity to listen to any other comments that you might want to make or to answer any question, you clearly said that you have no intention of coming back to our shop and I am not trying to change your mind but I would like to say you that we take complaints very seriously.
Kind regards,
Francesco
Thank you for your message I appreciate your contacting me and hope that things at the Gelateria 3Bis improve. I will email you. Thanks Francesco.