I contacted my bank, as I used debit card and started an investigation with them into non-receipt of goods to make a ‘debit charge back claim’. This is basically compensation from the bank against not having recieved the items paid for.
I also spoke with Citizens’ Advice, who reported to Trading Standards.
Use the web contact form as opposed to e-mail. They are now answering my complaint after MutualPoints got involved and it looks like I may get a full refund.
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Illuminata Jewels
Barking, London
Star distribution
25 reviews
Illuminata Jewels specialises in high end, quality Jewellery which is made using crystals. All pieces are carefully hand finished by craftsmen and are made using Swarovski Crystal Elements for the ... show more
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London IG11 0
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- Upney Station (1.4 km)
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Illuminata
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Peroozle
14 Halifax Court, Fernwood Business Park, Nottingham, Nottinghamshire NG24 3JP
“Welcome to Peroozle! We are an official supplier for brands such as GETi Rings, out of this world Handcrafted Meteorite Rings, gorgeous Puchi & Urban Pup Petwear, the unusual and darkly inspired Alchemy Gothic Jewellery and a range of absolutley...” more...
25 reviews of Illuminata Jewels in English
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Can you imagine how much they are making by P+P alone! I bought a ring via a Go Groopi voucher back in March and paid £4.99 for postage. I have sent 5 emails and have not had a reply. Disgusting - they should not be allowed to get away with it! £4.99 may not be much to some but being a pensioner it is to me - its a rip off!
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Really interesting. It sounds like a dirty old scam doesn't it! I had ordered my two tennis bracelets on the 12th March and actually received one of them two weeks ago. I thought it odd that the delivery note said 2 items but only one was received. I emailed the customer service address on the same day advising them of what I thought was an unfortunate mistake - still haven't heard from them. But having now read these reviews - it's no surprise. Gosh how much money can you make if you take money for multiple items, only ship 1 of those items and don't respond to complaints?!!! Outrageous. Poor, Poor, Poor! I love it that they even had the audacity to ask people to remove negative posts from their Facebook page when they are consistently failing in basic customer service!
It does look like complaining via Wowcher or using the customer contact form online may illicit some kind of response from Illuminata so that's what I'll do and see the upshot!
Absolutely no excuse for this in this day and age! Also wish I could rate this company a big fat ZERO!
It does look like complaining via Wowcher or using the customer contact form online may illicit some kind of response from Illuminata so that's what I'll do and see the upshot!
Absolutely no excuse for this in this day and age! Also wish I could rate this company a big fat ZERO!
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I ordered from Illuminata with a voucher i got on Wowcher and instead of just paying for P&p i had to pay £19.70 for a bracelet. This was on 28th Feb for a birthday present but to date I have received nothing. Have emailed several times but no reply.
Disgusted and puts me off Wowcher
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I ordered two bracelests off this company through a Wowocher deal. I wish I had seen the comments before I did! one of the bracelets arrived, nothing like as advertised, very poor quality, the second one arrived, but was broke! After several emails to this company and no reply, I contacted Wowcher who have been brilliant as always and have tried to get this resolved, but they can't get a reply either. Avoid this company at all costs!
They were quick to take your money but no aftercare service at all!
They were quick to take your money but no aftercare service at all!
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I have just seen this site with reviews other people have wrote and I can't believe my eyes I wish I had seen this before I purchased order from this company!!! I equally placed order 5th march and still haven't received it I have sent 5 emails and not a single reply back. And no telephone number to contact them!! Would never orDer from this company again they need taking off wowcher !!!
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I will NEVER buy from Illuminata again. I purchaseed my goods on 5th March and 3 weeks later I still have not received it. I have sent 3 emails and they have not replied. Terrible customer service!
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I too wish i had read these reviews before purchasing but I would have thought wowcher would research before allowing Illuminata to take down their good name and reputation.
I actually had a quick turnaround compared to other reviews but 2 weeks is still not good enough when you pay the £5 delivery charge expecting the item within a week, not 2. I also sent a few emails through their website, with no response. Looked for a phone number, to which they dont have one, now i wonder why??!!
The bracelet arrived today and oh my god i have never seen something look and feel so cheap. i think i would have picked up something better from Claires Accessories for 99p. The bracelet is nothing like the image on the website and it didnt even come in a velvety pouch as the description stated. I think my wrist would instantly discolour if it was dripped on my rain! I will not use Illuminata again and will warn all friends etc of all of the reviews here before they purchase a "great deal"!!
I actually had a quick turnaround compared to other reviews but 2 weeks is still not good enough when you pay the £5 delivery charge expecting the item within a week, not 2. I also sent a few emails through their website, with no response. Looked for a phone number, to which they dont have one, now i wonder why??!!
The bracelet arrived today and oh my god i have never seen something look and feel so cheap. i think i would have picked up something better from Claires Accessories for 99p. The bracelet is nothing like the image on the website and it didnt even come in a velvety pouch as the description stated. I think my wrist would instantly discolour if it was dripped on my rain! I will not use Illuminata again and will warn all friends etc of all of the reviews here before they purchase a "great deal"!!
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disgusting service, ordered products paid for priority delivery on 05/03/13 still haven't received anything, they don't answer your emails and there is no other contact info for them.
i would not order from them again .
i would not order from them again .
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Very unhappy with this site! I've been waiting 8 weeks for my item to be delivered. I have had no reply to any of my emails and only heard from them after posting on their Facebook page! After 8 weeks they sent me a tracking number which shows that the item was apparently delivered but signed for by a complete stranger. There's no way to check if that tracking number is actually for my item or if they just sent a random one.
After posting on Facebook, they sent me a threatening email, warning me that legal action will be taken against my 'defamatory and slanderous comments'.
Wish I'd had the sense to check these other reviews before buying from them!
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I ordered 2items back in November and thought that they would be with me for Christmas however I did receive one of the items but haven't seen the other one. I like the previous person have e-mailed them through 3 times but haven't received any reply and I couldn't find any contact details for them either.
not happy at all !!!
not happy at all !!!
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Have used this company to redeem a voucher through Wowcher,no problems with that so decided to look at there site again.Placed the order on Nov 19th 2012 hoping the items would arrive well before xmas and they still haven't arrived.Sent 3 emails to customer service,which none have been replied to.Have not been able to find a phone number or address and have just found this site which is full of dissattisfied customers like me.Any ideas anyone on what to do next,the money has been taken,nothing has arrived and have no way of contacting them.
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EssexRed, 8 January 2013:
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Terrible customer service, took over a month to arrive and when it finally got here the quality is sub-standard. Glad I didn't pay full price just wish I'd gone to M&S and bought a better quality product for the same if not less money!
They didn't reply to any emails and don't have a phone number. I complained to Wowcher, who were great, responded straight away with a reply from Illuminata. Funnily enough, Illuminata then responded to my emails to say it had been shipped (although according to Royal Mail it wasn't posted until a week later).
The finish is poor, very bumpy and uneven, and the 'jewels' look like they are the stick on plastic ones, they don't look like they'll stay on for long.
Would never recommend this company to anyone! Way way overpriced!!
They didn't reply to any emails and don't have a phone number. I complained to Wowcher, who were great, responded straight away with a reply from Illuminata. Funnily enough, Illuminata then responded to my emails to say it had been shipped (although according to Royal Mail it wasn't posted until a week later).
The finish is poor, very bumpy and uneven, and the 'jewels' look like they are the stick on plastic ones, they don't look like they'll stay on for long.
Would never recommend this company to anyone! Way way overpriced!!
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EssexRed, 28 December 2012:
So pleased that Wowcher are taking you claim seriously. Mutual Points not interested in getting into disputes between their advertisers and their members. I still haven’t seen anything and have now got in touch with Watchdog on the BBC, as well as bad review on here and also on Review Centre website.
Feel free to add your reviews there, too. We should spread the bad word about these thieves.
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After so much stress and lots of complains the items arrived today. Long wait though!
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This is my second review - the first was removed as I was told it was against their rules. All I did was tell the truth that this company take your money but do not deliver. I have waited 5 weeks and have nothing from them yet except for a promise it will be sent. I am left one present short for christmas which I have paid for. This company are a disgrace and the voucher sites using them must boycott this company. I also have not been able to get a phone number for them. Anyone placing an order here can kiss goodbye to their money.
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gunnermitchell, 19 December 2012:I have had exactly the same, although the voucher site have refunded my money, I am still out of pocket on the postage I paid
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My account status has now changed from pending to shipped and managed to get a tracking number. Ordered it 5 weeks ago. They give themselves a bad reputation by not replying to our questions and complaints. So hoping they finally come good and deliver all the items I ordered
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kazhathaway, 19 December 2012:I am still waiting for email confirmation of my order placed 6 weeks ago. This company are a joke.
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gunnermitchell, 19 December 2012:
I too have it marked as shipped with a number, which Royal Mail can’t track!!
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EssexRed, 20 December 2012:
Yeah, I am still waiting for a despatch confirmation. I got the order confirmation, but as that has no delivery date, it is incredible to believe, but they are not in breach of distance selling regs!!! Bunch of crooks!
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I ordered through mighty deals and recieved my confirmation email from illumitata jewels but did not recieve the product or any more information. I have complained throught the customer support email but only recieved and email stating they have recieved my complaint.
Wish i had looked at these reviews before i bought the jewelery!
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I wont even believe its a real company unless I receive the goods.
I placed an ordered on 10/11/12, still haven't recieved it. They dont reply to my emails & don't have a telephone number. Mightydeals have got a contact number but they wont give it out.
Mightydeals say that I should recieve the goods by wednesday 19th Dec. But if doesnt , I am so pissed off I will complain about Illuminatta and Mighty deals to the trading standards.
I placed an ordered on 10/11/12, still haven't recieved it. They dont reply to my emails & don't have a telephone number. Mightydeals have got a contact number but they wont give it out.
Mightydeals say that I should recieve the goods by wednesday 19th Dec. But if doesnt , I am so pissed off I will complain about Illuminatta and Mighty deals to the trading standards.
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generalpublic, 17 December 2012:I’ve been given the same delivery date as well, so this should be interesting!!
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kazhathaway, 19 December 2012:
I was promised my goods but I am still waiting 5 weeks after placing an oder
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generalpublic, 19 December 2012:
They are a joke (BOTH Mighty and Illuminata Jewles) …. just got off the phone from Mightydeals and they’ve changed the delivery date from Wednesday to Friday at the latest.
Apparently the item has been dispatched on Monday but I should wait until Friday at the latest for it to arrive.
Apparently I should receive a dispatch confirmation email from Illuminata Jewels today! How many more excuses can they come up with!?!?
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mud11, 21 December 2012:I was initially promised a delivery date by mighty deals on Wednesday. (which obviously was a lie) so I called them up and had a masssive go at them. Next day I received an email from both Mighty deals & Illuminata stating that my item has been dispatched but ONLY on Thursday. I am still waiting and I dont believe that its going to happen anyway. I have booked an appointment with the Trading standards for the 28th of Dec and I am going to complain about both of them.
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generalpublic, 22 December 2012:
Ironically I received the item today, but its not what I ordered!!!! Don’t know why I’m surprised. Which means that I’ll have to send it back. Totally fed up with both these companies (even more than before) and I just want my money back plus compensation!!
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mud11, 3 January 2013:
finally received the packet yesterday and to my disbelief it wasn’t what I ordered .
Anyway , as I already bought a replacement present before Christmas I am not going to bother sending it back or anything.But I am trying to complain about Mightydeals and Illuminata both to the trading standards.
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I also got a same problem about this company. Wish I had read all these reviews before buying voucher from KGBdeals. They charged me extra £9.90 for delivery cost instead of £5.95 as mentioned on KGB voucher but that was not the main issue because it's something i was looking for as a Christmas present for my sister in law. I ordered my item on 02/12/12 and still not recieved anything on 17/12/12. I couldn't find any contact number apart from contact customer services via email. I did raise two tickets to their customer services and no response from them. I will write to KGB deals to complain about this company.
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EssexRed, 17 December 2012:
Have you tried credit charge claim back from your bank? Trading standards informed, but citizen’s advice consumer department say there is little THEY can do to help. Only to advise that next time, check that there is full and proper contact info.
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gunnermitchell, 19 December 2012:
KGB refunded the purchase price for me, but I have still lost out on the £9.90 postage
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EssexRed, 12 January 2013:
Hey! Illuminata have actually responded and initially offered an upgrade by way of compensation, but there was nothing we really wanted, so I accepted their offer of a refund. Agreed to send a cheque recorded mail. Guess what??
Yes, I am still waiting for refund!
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***BE WARNED*** THERE IS NO GEOGRAPHICAL ADDRESS ANYWHERE ON THE WEBSITE AND THERE IS NO TELEPHONE NUMBER, WHICH IS IN BREACH OF THE DISTANCE SELLING REGULATIONS (2000).
Why we can't give zero stars is beyond me! I wish I had looked on here before I ordered.
I, too, ordered for a Christmas present for my wife. Maybe when something looks as good an offer as this (but not too good to be true), the alarm bells should start ringing? Why? Because I ordered at the end of November and have not received anything. As you all say, the customer "service" is non-existent. E-mails and contact directly through the website do nothing.
The company that actually takes the payment appears to be non trading and is registered in the UK, but that doesn't mean there is actually any physical tie up between the two companies.
In the end, I went out on foot and went shopping the old way and bought a very similar piece in H Samuels!! Seriously, the price not too much different, I could touch the item and spoke with a very nice sales assistant! How old school is that?
Why we can't give zero stars is beyond me! I wish I had looked on here before I ordered.
I, too, ordered for a Christmas present for my wife. Maybe when something looks as good an offer as this (but not too good to be true), the alarm bells should start ringing? Why? Because I ordered at the end of November and have not received anything. As you all say, the customer "service" is non-existent. E-mails and contact directly through the website do nothing.
The company that actually takes the payment appears to be non trading and is registered in the UK, but that doesn't mean there is actually any physical tie up between the two companies.
In the end, I went out on foot and went shopping the old way and bought a very similar piece in H Samuels!! Seriously, the price not too much different, I could touch the item and spoke with a very nice sales assistant! How old school is that?
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EssexRed, 20 December 2012:
I made my “purchase” after seeing a mail from Mutual Points. When I raised my concerns with them, they replied thus:
“While we do act as an advertiser for selected shops and services (in this case, Illuminata Jewels), unfortunately we are unable to provide assistance with individual purchases or transactions as these agreements are between the merchant and the customer.
Kind regards,
MutualPoints Support”Unlike some of you guys, they won’t even try to make contact. I am not blaming them, I just want them to never send mails from them again.
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EssexRed, 20 December 2012:
I feel better now. I just sent them this mail:
“Thanks for nothing you bunch of crooks! Thanks for stealing my money and not sending anything. I have added my thoughts to Review Centre and Qype and reported you to Trading Standards, supplying them with the details of the company who took the payment.
Mutual Points have also been informed, so I presume that your little flutter to line your own pockets through them could be over.
Worst kind of cowardly crime in my opinion. Hope you are happy.
Oh and I will be more than happy to apologise if you ever were to send my item, but I don’t like blue, so I won’t hold my breath!"
I doubt they will respond and I have kissed goodbye to my money, but at least I feel a little better!
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EssexRed, 28 December 2012:
Another update. Watchdog on BBC contacted. Let’s see if they run this story?
Also negative review added to Review Centre website. Add your reviews there to spread the word.
Maybe we should add to MSE website, too?
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EssexRed, 3 January 2013:
OK. A further update. I got a positive response from my bank this morning, who will investigate this potential fraud. No promises that I will get my money back, but it is a start.
Secondly, Mutual Points have made contact with Illuminata, who also trade under the name Ultima Trading Ltd and they say they will contact me.Well, believe it or not, they DID. This is the reply I got from Illuminata: "We have placed a request for an investigation into this order with Royal Mail. It has proved to be futile. It was shipped within 24 hours of your order being placed with the tracking number you currently have in your possession. In 2012 we have only had 3 items go missing. We stopped using one of the Royal Mail facilities as a result and moved to another postal office location. I am sorry that one of them has been yours. I am able to provide you with an upgraded replacement 18k White Gold Plate bangle with dozens of baget and pave cut crystals or provide you with a refund. Please advise soonest. "
I will update as to the progress.
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EssexRed, 12 January 2013:
Another update.
Not heard from BBC Watchdog, but you never know…
Review added on Review Centre, as well as here.
Mutual Points got in contact with Illuminata who say item was shipped and I have tracking number, the latter definitely NOT true. Offered upgrade, but nothing jumped out. Accepted offer of full refund, but I am STILL waiting and they have gone quiet again!
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I wish I had read these reviews before dealing with these guys. I ordered through wowcher, no problems with them, but illuminata......all the problems mentioned above I have had. i ordered my item 21/11/12 and still not recieved anything on 16/12/12. I forwarded my order email to their customer services and gave them plenty of time to act before I tried again. I raised a customer service ticket via their website and got an automated email back. I have had no response to any contact at all and will never use them again. It is highly disctrubing that they can get away with this. As soon as this review is written I will be going on to Wowcher to complain about this company...
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