Hi there
I just want to say that i am mojo’s client since he have started at ginger group around 8 months ago so far, he never done a mistake and am always satisfied and he never done something without my agreement, he always asks and the rest of the team are lovely
Long story short he doesn’t do something from his head without the client’s permission
Regarding to the uneven cut you are talking about …. If u were not happy you wouldn’t leave while you are happy with the colour and the cut, and money wise well I don’t know what to say cos if you are not happy with the prices then you shouldn’t go to a posh shop placed in the middle of one of the biggest shopping centre in England just to show off, this is sick
People please don’t make stories about other people just because you have issues
With all respect….
Client without issues
Ginger Group
Stratford, London
Star distribution
14 reviews
- Address:
-
Westfield Stratford city, Straford, London E20 1EJ
Tube:
- Stratford Millennium Square (0.2 km)
- Plaistow Station (1.6 km)
Nearby stations:
- Stratford Station (0.2 km)
- Hackney Wick Railway Station (1.5 km)
| User's info |
|
46 St. John Street, London EC1M 4DF
“In 2005 Bar Hairdressing opened its doors with one aim in mind: to make clients look and feel good. Since then, Bar Hairdressing has earned a reputation as a relaxed, friendly place with exceptional stylists, attracting everyone from celebrities to...” more...
14 reviews of Ginger Group in English
The two cuts I had which were great were from a young guy called Jamie and a young lady whose name I didn't catch, however the bad cut was done by a middle aged bald guy with a tooth missing. Not that I had a problem with his appearance, it was more the fact that he couldn't give me undivided attention whilst cutting my hair as he was accepting phone calls, going for long chats with the receptionists, more concerned about the music playing and on top of the rest, generally just giving a very lazy hair cut. I was surprised that he was charging as much as £30 for a haircut as I wouldn't even expect the quality of his cut from a local barber shop.
So in summary, I think the salon is actually value for money as long as you go to the right stylist. There aren't many 'higher end' salons around this area which is why I will continue to come here.
Comment 2 comments on this review
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Nano1981, 31 March 2013: -
bfrost, 1 April 2013:Hi there
Thank you for commenting back you quite obviously have much time on your hands, firstly may I suggest that you spend more time learning English than defending your hairdresser, it would be time much better spent as quite frankly your grammar is appalling. Secondly if I wanted to show off I would of chosen a better hairdresser than one situated in one of the poorest run down areas of Britain. Thirdly I was not unhappy with the price, this is an average price in London for a tint and colour, what I was unhappy about was the service and hairstyle I recieved. If “Mojo” had taken more time to think about what I wanted for my hair rather than what he wanted to do we wouldn’t have had a problem. My review merely echoes the other reviews on qype about the ginger group and its service, and does beg the question if it is so great why is it only rated 2 stars.
Im not sick in fact Im very well thank you
With all respect…Client that is over it!
1. They advertise prices of Stylist £40, Style Designer, £45 and Art Director £55 for women's haircut and blow dry on their website and on the cards which state 'Ginger Group' in their respective salons, HOWEVER, make sure you:
a. ask for the name of the person who is going to cut your hair;
b. ask what their position/level of stylist they are;
c. ask how much each service individually and collectively will cost;
d. write the 3 above down before having the service performed and to be ultra safe, go obtain that EXACT amount in cash prior to the service being performed;
e. if they switch your stylist at any point, confirm that the price quoted will remain the same;
f. ask for an itemised print out of the services provided and corresponding fees as well as the name and positision/level of the stylist who performed them;
g. pay in cash what they quoted you previously;
h. If you have to pay by credit/debit card, then ensure you SEE the amount they enter and if it is not what you agreed then refuse to pay it.
2. I witnessed the staff telling other customers that the card machine was broken, asking them to go get cash (if I were you, I'd just 'go' at that point and show the Ginger Group a bit of it's own medicine. ; )).
3. I overheard one stylist speaking on the phone stating that their manager had instructed them to charge all female customers £55 for all haircuts - that they were all 'art directors.'
4. This is the only London salon I have ever been to where the stylist does not tell you their name or give you a card with their name on it (had I not experienced and witnessed these other unpleasant things, I would have been a very happy repeat customer based on the haircut alone). The underhanded antics are a shame and gives London a bad name to those visiting, as it appears they are more interested in turnover and cash in hand than continued loyal patronage.
It seems from the reviews that this is prevalent across the salons and that there is no watchdog looking out for the consumer, so please do take the above and the other comments (about vouchers and such) to heart.
Finally, unsure what this may be indicative of but for some reason the website, business cards, and store signage indicate "Ginger Group," however, credit card receipts indicate "Bridgewater Hair and Bea."
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The guy who cut my hair was from Romania and could hardly speak any English! That did not concern me that much as in the past my hair was cut by international hairdressers and what really mattered was their skill, rather their language proficiency. However, my hairdresser went on further to tell me that he had a rough night and was struggling to work on the day. Furthermore, he mentioned that previously he worked in Ilford charging for haircuts £6-7. It appeared to me that he still could not believe that he managed to get the job here. To cut along story short, I got the worst haircut since I came to London 15 years ago!
I used to pay £6-7 for a haircut in the past, however being charged £30 at Stratford City and did look the same as if I walked out from my local barber shop, was totally unacceptable!!! I could not wait to get out of the chair, to be totally honest. The hairdresser did not know what he was doing, constantly asking me if he should cut my hair every time he was about to cut it. For that price would that be too much to ask for your hairdresser to know what he was doing? And when the lady in charge on that saturday told him that he had another customer waiting for him, he ended up using trimming scissors all over my top to cover up all the imperfections. He simply realised that he had run out of time and did not have the experience to fix it quickly.
When I pay £30 for a haircut I expect to get some advice on the new hairdo and you expect a decent haircut. Totally disappointed! Managers should be more vigilant who they employ and focus on the quality if they want customers to return. The lady in charge on the day did not even seem slightly bothered what service her customers got on the day.
That said, I have nothing against the rest of the team as the guys on the sides were enjoying what they were doing.
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I should have read the warning signs from the start and got out but I didn't.
I went in and asked if they could fit me in for a trim and the person behind the counter said: "Of course, in five minutes". So far, OK. But when I asked how much it was and the man said £55 I decided this was too much so was about to leave when he suddenly said: "£50, no £45." Suspicious he was just making it up as he went along I asked to look at a price list. When he showed me the price list it had three prices on it; Executive stylist £55, Senior Stylist £45 and Stylist £40. Because I was only having a trim I asked him: "Do you not have any stylists and I'll pay £40?" to which his response was: "Everyone here is an executive stylist." Er, WHY do you have three prices on your list then?
Having agreed to pay £45 I was taken to a chair where, without introduction, a sullen looking man started washing my hair. After a miserable five minutes I was moved to another chair where the hairdresser came over. This was the first time he had looked at my hair and as it was already wet I should have realised he couldn't possibly have seen my hair type or style properly this way, but I was still giving them the benefit of the doubt so I cheerily said I just wanted a trim and to keep most of the length and continue to have long layers.
Well, this was where it all went really wrong. The hairdresser just started randomly picking up sections of my hair and cutting it at an angle with seemingly no idea what he was doing. When he was done my hair was completely different lengths all over with one long bit at the back. "Is it straight at the back?" I tentatively asked? He replied: "No it's kind of oval shaped, that's the style." What?! If by oval-shaped he meant uneven with one long bit in the middle then he was right, but it was definitely not straight. And I know the style I had before (and have had for years) was straight.
At this point i just wanted to get out of there and find a decent hairdresser to sort it out, but the hairdresser was being insistent that he had a master plan and had cut me a really good style and I should see how it looked when it was blow dried.
The most annoying thing was that my hair was in really nice condition before I went to them and it was now feeling all wispy and straggly. Anyway, he dried it and it looked the same except dry at which point I was practically begging for my coat thinking to myself: "If this man is an executive stylist I am a blue fish".
But he still kept on insisting it was what I had asked for and insisted I should talk to his manager if I wasn't happy. The manager, now standing right there, asked me what the problem was and I explained i had concerns over the unevenness of my cut. So then he sat me in a chair and pulled up a few sections of hair (which looked completely uneven) and declared he was going to get a gown and cut my hair again. He, to be fair, felt like he was doing a better job. At least he seemed to be handling my hair with some confidence and cutting it in a way I recognised from all the hundreds of better salons I have ever been to (how I was wishing I had just had the paitence to wait for an appointment in one of those). But he didn't hive me the style I wanted. He cut FAR too many layers into it for a start, still left the back uneven (with this one really really annoying long bit!!!) and nothing about the way it was done flatters my face. But I paid my £45 (They actually asked me for £55 until I reminded them of the "offer" I was promised) and left, unhappy and wishing I had not had my hair cut. I am now waiting for it to grow out a bit so I can go somewhere else and get it cut properly. I will NOT be going back to the Ginger Group.
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1 review
I would never go back again too.
The worse highlights ever, can't hardly see them. What a waste of time and money.
Need to go back to a proper hairdresser to fix the roots again, after two weeks only!
Not happy at all!
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3pm I was met by a very pleasant receptionist who took me to the basin, told the girl who washed my hair I was there for a brazilian.
3.30pm I was still sitting waiting for a stylist (supposed to be a senior stylist). Along came a young woman who said 'you having your hair cut'. I said yes I was and she proceeds to drag the comb through my hair which was nearly dry. She then cut bits off after putting on some moroccan oil. When she went to dry my hair I was puzzled and said you do know I am having a brazilian - she shrugged her shoulders and said, no. She then turned to a colleague and said in a very stroppy she's having a Brazilian. I said whats going on - yo which she threw her hands up and said don't blame me........... I said I wasn't blaming you but its not really good when you don't apologise to the customer. I asked if it was ok to go ahead with the treatment with the oil on, again, in a really stroppy way said' you questioning what I'm doing'. I stayed quiet and she proceeded with the treatment,made no eye contact with me or spoke to me until she shoved me under a drier.
Fortunately a lovely young lady took over and dried my hair and finished the treatment. She chatted and was very sweet and nice to talk to.
The unpleasant stylist returned to me to check the cut and then escorted me to the desk, where I asked to speak to the manager, who was really polite and called the salon manager saying 'this is not good enough this is the second complaint today'
The stroppy stylist then came marching from the back of the Salon and said I've been told to ay I'm sorry - REALLY!!!!!!!! She then said but you were blaming me.............. No customer skills and overall she really ruined my experience.
PLUS, I got no advice about how to care for the brazilian from her and she never asked if I had had one before or if I knew what to do with it. I couldn't wait to get out
I watched other customers also not getting the attention that they should, which i a salon that should be high end is really poor.
I have never ever written a review about anything ever. I am still really upset and will never ever go there again.
I have been to the Ginger Salon in Shepherds bush and was treated with respect really professionally.
DONT GO TO THE STRATFORD SALON!
I tried to get an email address to contact head office and tell them but there is no contact number on the website.
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done. I have white blond hair and was anxious that they not turn the roots a yellow blond as my hair takes a while to lift. When i told the hairdresser this he didn't listen to me but said he was the creative director of the salon and my hair was quite blonde so it wouldn't take so long. This made me anxious when he said it was ready after a short time, but he assured me it was fine. It washed off to reveal bright yellowy ginger roots. Fitting for the name of the salon. After trying and failing to fix it, without consulting me he ended up dying it grey with a purple tint. I was mortified. As I was the only customer in the salon at the time the staff made a big show of saying how great it looked. Even taking my picture to put in their portfolio. The owner even said Vidal Sassoon would have charged me 300 pounds to get the same thing done! Totally disregarding that it wasn't at all what i had wanted and the idea of going arround with grey hair/purple hair was totally mortifying. Instead of offering any compensation for the mistake the owner tried to charge me 85 pounds instead of the 75 pounds he had said when i came in. The purple has now washed out leaving me with a grey/green colour hair. Don't risk going here.
Following my appointment at your salon in Westfield, Stratford City, I strongly feel the need to write and send you some feedback about my experience. This was the first and most certainly will be the last time I visit your salon and rarely have I felt the need to provide direct feedback such as this ever before.
Before making the appointment, I read with great enthusiasm on your website – ‘’At the Ginger group we believe in putting our clients first by offering a service that comes second to none’’. Although the prices were more than I would usually pay, I was so impressed, I decided that it would be a lovely treat to try this new salon and made an appointment for a cut and blow dry last Saturday.
After arriving at the salon, I was led to a chair at the back of the salon. ‘’SIT THERE’’ I was told. Not a good start – but I did as I was told! A few minutes later, without introduction or greeting my head was pulled back into the sink by an unknown person. After the hair wash had finished, the mystery hair washer appeared and led me to where I would have my hair styled. Overall, this person was unfriendly rude and sullen.
The stylist only now appeared to talk through my requirements. He listened but again was not particularly friendly and made me feel like I was putting him to total inconvenience. We sat in silence throughout with no attempt made at any conversation. After he finished cutting my hair, without consultation, he proceeded to blow dry my hair straight. My hair is in fact naturally curly!! I am still unsure as to whether he was unaware of this or if he just didn’t care. Either way, I was not asked at any time what my requirements were.
Angry and upset, I just wanted to get out as soon as possible. I hated what had been done, but couldn’t bear to be in this place any longer. I went to the desk to pay, only to then be informed that the card machine wasn’t working. ‘Didn’t anyone tell you?’ I was asked accusatively. I was then requested to go to the nearest cash point to get the cash. I find it difficult to understand why a salon of apparently such standing has only one card machine.
Overall, I hope you appreciate my anger and frustration. I was really looking forward to visiting your salon and feel very badly let down by the entire experience, especially considering the claims for outstanding customer service on your website. I hope you will use this feedback to improve the service for any future clientele.
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