5 reviews of St James Hair & Beauty in English
Like other reviewers, I booked 3 waxes through livingsocial. The first, I was told the wrong time, and when I turned up at a different time they said not only could I not have the first wax but that I had lost my first voucher. Second, I managed to book 3 weeks in advance during the week. It was the most painful wax I have ever experienced, and I have a high pain threshold! I have been trying to book the third appointment for weeks but to be honest it will soon expire and I'm going to have to give up. They told me I had to book by email even though I booked the other 2 by phone, then there have been no appointments at any time I could do in the last two months, and now they have sent me an email to say that as I have already visited the salon I can't use my last voucher!
Halfway through the year they offered me a 'gold' extension of my voucher, with instructions to email them to get it, but when I did they said I needed to book a full price service first.
All in all, terrible customer service, very rude management, and no attempt to retain customers; on top of it all it was a terrible waxing experience. I feel like saying to them, that if they offered a good service they wouldn't need to keep selling themselves cheap on voucher sites!
and I also ad another voucher which was about to expire and when I asked them they said to give to a friend to use . I think this was helpful.
I will go back even if they do not do more vouchers.
I just got off the phone to the receptionist who told me she cannot find my email, even though while on the phone to her I forwarded the chain of emails to her directly. She still "could not find it". I, again, told her that I can only come on the weekends or after 5.45 and she said she would call me back, I am not confident I will hear from her again. The voucher expires on the 28th February.
The whole experience has been a disgrace and I will be writing to Living Social to complain. It's the first and last "deal" I will ever buy from Living Social.
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