Debenhams, Mayfair, London

ZERO STAR !!! This is for the Brow Bar - Threading. I went there at lunch time to get my brows done i repeated over and over again that i just wanted a clean up and for her NOT to make my brows thin. she did the 1st one and showed it to me , all looked fine but then for some reason she went crazy on the second brow and made it half the width of the other !! WTH !!! i got so angry i burst into tears and she still continued saying she hadnt done anything wrong that it wasnt thinner and that my brow was that width to begin with!! NEVER EVER GO THERE !!!!

This review is specifically for the Benefit Counter in Debenhams

I went for a brow shape at Benefit, I have been using Benefit (Covent Garden) for a while, but haven't used the one in Debenhams.

I was put on the waiting list as I didn't have an appointment, which I was happy with. I was told a slot would be free in 30 mins. I went back and was greeted by an extremely surly brow expert. She didn't say a word, didn't ask what style I wanted. The most striking thing was, the brow arch hurt A LOT. As I said this was not my first brow wax, but goodness, the brow expert was not taking any care at all. I got the feeling that she had a long day and was taking it out on me!

She was pressing the paper (to 'glue' onto the wax before pulling away) so hard onto my eye balls that I was seeing stars. She was pulling on my SKIN rather than individual hairs using the tweezers. At the end, I had a cut on my brow which I suspect was done by the sharp tweezers. I have never had adversive reactions / lots of bleeding with waxing before, and this was the first time.

So absolute nightmare, and I would have given it 0 stars, but then I wrote to Benefit HQ and they were very nice and gave me a refund, along with a complimentary wax (obviously I didn't go back to Debenhams to claim that!) and a free gift as well.

So very pleased with Benefit HQ customer service but I will never go back to Benefit in Debenhams.

Seems like a nice enough store. It's a good size, they offer a foreign exchange service and they've got loads in the way of designer collaborations such as the recently launched EDITION collection which features the likes of Jonathan Saunders and Preen coming up with affordable, yet oh-so-chic designs. In addition, the ever-reliable Principles by Ben di Lisi range can be found here.

Also, buying online is a dream. Goods get delivered to me within two working days of my order... and that's on standard shipping, not express!

The reason I'm giving this a mere three stars though? I'm currently in line at the Collections Point on a Wednesday evening and the point is desperately understaffed!

I just don't like it.
Selfridges - lovely. Liberty - gorgeous. Debehnams - eek.
It's always overcrowded and I hate the layout of the store, for some reason I can never find what I'm looking for in the same way as I can elsewhere. Is it just me?
Yes, they have John Rocha and Matthew Williamson etc but I just feel they have rubbish designers and never enough of the concessions I wear. Dare I say it, it's a bit old lady-ish. Even Marks and Spencer has come further in recent years.
On doing an in-store collection, only half the order had arrived and staff were fairly unconcerned and unhelful about the whole thing, resulting in me running around the shop floor trying to find the item they were meant to have ordered as 'they didn't have enough staff'
Pants.

This large store joins it’s fellow department stores on Oxford street in being the flagship of it’s chain. With a massive variety of stock across their entire range, you can spend ages looking through the many items available. If you tire, be sure to stop off in the cafe in the atrium, which serves some lovely cakes. If you are making a one off trip for a massive shopping spree, consider opening a debenhams account, which will give a percentage off of all purchases on the day.

good department store. Good selection of items at quite a resaonable price. Also is in a great location. Slightly taken over by more fashionable stores.

This is a big sotore which sits well alongside John Lewis and Selfridges in London’s main shopping street.
It is very spacious inside but lacks a bit of charm and atmosphere. The staff can be annoying if you walk through the perfume section as some are quite pushy with their tester bottles!
The shoe section is awesome though and is great for sales except it does get a little cramped as so many people go to it. The upper floors are ok but the store is a little too big and disorganised for my liking.

This place is massive There are these weird long escallators to all of the five floors and it just seems to go on and on and on.

I can’t recommend Debenhams on price as I have found identical things down the road at John Lewis for less but I can recommend Debenhams for sheer size. The ground floor has a massive cosmetics area which goes to a few stairs to the perfume area and the heart of the shop which follows on to the handbag area.

They seem to have my brain figured out :-)

There are helpers around the store who are there to do nothing but help you find whatever it is you are looking for and they have a huge range of clothing and cookware and china and everything else you could imagine.

Just a massive department store and part of what attracts thousands to Oxford St every day.

I do like this branch of Debenhams. I’ve never failed to find a wedding outfit, party gown for Christmas, or pretty cheer-up self treat here. The womenswear and shoe sections are extraordinarily large, as is the perfume department. And the sales and price reductions are generous: I managed to find a 100ml bottle of “Covet” by Sarah Jessica Parker for just £26 last weekend, reduced from £39!

The store is quite well organised, the loos are nice, and staff are very friendly and helpful. The major downside is the homewares department, where it is truly impossible to find anything, and where staff abandon you to negotiate your way through a sea of china and crystalware stands without breaking anything.

As with all Oxford Street stores, you’d be better off going either early one morning on weekends, or - ideally - in the middle of the day on weekdays. They often have happy hour deals in the cafe that encourage shoppers to park their bags and rest for half an hour with some tea and a plate of scones - take full advantage of them! It’s cheaper than tea at Selfridges…

is a big store to go to, the selections made by their buyers is not necesaily the best but is a very busy place, many of the visitors are tine wasters, it helps that they sell very cheap make up sets of 5 pounds for like 100 eyeshadows so you will see lots of arabs walking around with 6 of those boxes right by the lancome counter where they sell one eyeshadow for 14,5 pounds:)

Debenhams has fast become my favourite shop on Oxford Street. I have never gone in and not been able to find what I was looking for. When needing a dress for a night out, I get to see so many different brands and designers under one roof, it is very convenient.

I know you can do this in other department stores, but I think Debenhams’ advantage is the simple layout which makes shopping a breeze - and I normally don’t enjoy shopping.

So I love the store and I love the collections they stock BUT, they do need to improve their customer service as currently, the only department that goes the extra mile is Lingerie.

Oh, and my favourite brand of dress in there is “Star” by Julien MacDonald.