Ordered 3rd June and promised 3-5 day delivery. Rang on 4th day to find out del time to be told my order had been sent back as they didnt take my correct phone number. The bath was reordered with a new del date of 9 working days After the 4th day. The day before the second del date I rang for del time to be told it had been delayed by a further 7 days by the manufacturer. Customer service was poor because I received no phone calls from Bath Exp in this time until the order was passed on to a second person. The second person gave excellent customer service and when he said he would follow up on phone calls he did so. I was then told that my del had been charged at $45 not the $23 I had been advised over the phone. Costs advised for waste were $20 not the $30 added to the bill, and front panel was advised $46 not the 56 stated on website therefore I had no idea what I was really paying for what. The bath was del last Monday. I was promised a free pop up waste as a goodwill gesture for the delay and the waste had not been delivered by the Friday( 6 working days after it was supposed to be sent). I was told the waste was 'only being sent as goodwill' ...and told it would be sent on Monday (7working days). They met my request to have the waste sent out next day del on the Saturday so that I could have the bathroom fitted over the weekend. Bath itself is fab, would have order front panel but will get this from someone else to avoid any more problems!!Overall, over promising caused them under deliver. Customer service can be hugely improved by follow up/regular contact with customer to confirm order is on track and calling customer back not asking customer to call them! Company's error should be paid for by company not the customer. I have discussed this with the manager and feel statisfied with the outcome and have given a fair review of the service/product I recieved.