I’m in same boat ordered bath before Christmas was told before Christmas eve delivery no one called and now can’t get hold of these guys !
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Bathroom Experience
Earlsfield, London
Bathroom Planners Earlsfield | Bathroom Planners London | Plumbing & Heating Services Earlsfield | Plumbing & Heating Services London | Builders & Construction Earlsfield | Builders & Construction London
- Address:
-
621 Garratt Lane, London SW18 4SX
Tube:
- Wimbledon Park Station (1.4 km)
- Southfields Station (1.6 km)
Nearby stations:
- Earlsfield Station (0.4 km)
- Contact us:
-
020 8879 3445
- Opening hours:
-
Mon-Fri 8:30-17:30
Sat. 10:00 - 15:00
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Paul Mayfair Building Services
32b, Clough Road, London sw11 1ca
“With over 10 years personal experience in construction he started to provide a total service to his already existing client base. "The idea is to provide a complete one stop service to new and existing customers. Our aim is to reduce headaches...” more...
9 reviews of Bathroom Experience in English
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I've had the same experience with my bath not showing up. The shop in Earlsfield is shut up and in darkness, with lots of post piled up on the matt. It very much looks like our baths are never coming.
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I'm having a bad experience with Bathroom Experience. Having agreed to exchange an unsuitable Kaldewei bath for a more expensive Betti bath - they failed to turn up on the agreed day (7 January 2013) and have since not been answering the phone or replying to e-mails. We have had no bath over Xmas and have an unused bathtub sitting in our hallway with no idea when this is going to get sorted.
The latest is that their phone number seems to be unobtainable and their website has gone down.
Not looking good.
Nick
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Had to give one star in order to publish review but at the moment would award them none - ordered a bath and was promised that the company would be in touch within 24 hours and here we are day 5 and I have still heard nothing. They have taken the money from my account and when I ring their contact number no one answers and when I try to contact them via email and on their website it says it is temporarily unavailable. I hope to be proved wrong but not looking good so far.
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Comment 4 comments on this review show all
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aceisdabest, 8 January 2013: -
aceisdabest, 9 January 2013:
the store has shut down and company has gone into liquidation !
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ruisongxi, 9 January 2013:I am in the same boat too, but I cannot start the process to get my credit card refunded for another 21 days. Are we sure they have gone into liquidation ?
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aceisdabest, 9 January 2013:
it seems like they probably knew they would close down over christmas and though they would take as much funds as possible in doing research on the company there more debt then profits also the website has gone down and the numbers have been shut off in speaking to the website designers they said that the company is shut down and all show rooms are closed i received no emails etc and have been told this is breach of contract etc and taking the same route through card charge back there is no proof as yet of the company being dissolved but i would think it would have to be confirmed pretty soon
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Beware: Not a good company to deal with. I bought an expensive douche set from them and the pipe leaked with 2 months of use. On speaking to them they sent a low quality broken pipe which was shorter in length. Offered to change it to the correct length if I sent it back. When I did send it back to them, they claimed the length I had asked for was not available from their supplier. I confirmed from numerous places this was not the case. After speaking to their so called Manager Rebello, he was rude and said I lied about the length. Finally realized I was just dealing with a bunch of rogue internet traders, I went to B&Q and got a replacement of the length I wanted. Beware, they may sell good looking items but if they fail their customer service is absolutely rubbish.
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I bought a bath and filler waste from Harrold @ bathroom experience, costing around £850.00. Firstly, as the bath was not a standard bath, I made sure the bath was available as needed to organise the correct tradesman to fit the bathroom, on finding out it was 'in stock' I payed for the bath over the phone and received an email confirming the order and that it would be delivered middle of the following week. Great news.... Until half an hour later I received a phone call saying the last one I the country had been sold, in the 5 minutes between checking it was in stock and me paying for it!! I was then informed it would be a 4 week waiting list for another bath to be made and shipped from Germany, I thought hard luck but ok, bit annoyed a refund wasn't offered until the next bath was available for delivery.
So for weeks later and a few chasing phone calls on my behalf later, I was given a delivery date and Harrold informed me that the bath had been checked in his shop and was on its was to me, on the morning of the delivery date I phoneed the shop to check the bath was definitely on its way, on confirming this I told the plumbers to go ahead and rip the old bathroom out and begin the re pipe it. Around 1 o'clock the bath turned up and as suggested by Harrold I checked the bath before signing for it. To my disappointment the wrong bath was delivered! Straight away I phone Harrold and asked him to see what had gone wrong, he came back and said the wrong bath had been ordered and that I had another 3-4 week waiting list. I NOW HAVE NO BATHROOM!!!! No compensation offered, even after asking, I had to find alternative
accommodation!
I badgered them a few times an in the end I felt like they did not want to know me and in the end I had to deal with cooper callas, the wholesaler directly, wish I had just ordered the bath with them directly in the first place as they have a massive range of products at even lower prices.
Two months later and I have the correct bath and a small wait for the plumber to fit the job in again, I am pleased with the new bath but no thanks to Harrold or the bathroom experience!!
Be careful if you use this company people!
Cheers
Tom
So for weeks later and a few chasing phone calls on my behalf later, I was given a delivery date and Harrold informed me that the bath had been checked in his shop and was on its was to me, on the morning of the delivery date I phoneed the shop to check the bath was definitely on its way, on confirming this I told the plumbers to go ahead and rip the old bathroom out and begin the re pipe it. Around 1 o'clock the bath turned up and as suggested by Harrold I checked the bath before signing for it. To my disappointment the wrong bath was delivered! Straight away I phone Harrold and asked him to see what had gone wrong, he came back and said the wrong bath had been ordered and that I had another 3-4 week waiting list. I NOW HAVE NO BATHROOM!!!! No compensation offered, even after asking, I had to find alternative
accommodation!
I badgered them a few times an in the end I felt like they did not want to know me and in the end I had to deal with cooper callas, the wholesaler directly, wish I had just ordered the bath with them directly in the first place as they have a massive range of products at even lower prices.
Two months later and I have the correct bath and a small wait for the plumber to fit the job in again, I am pleased with the new bath but no thanks to Harrold or the bathroom experience!!
Be careful if you use this company people!
Cheers
Tom
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I was really pleased with the overall experience, I was really worried at first as I had a few friends telling me how stressful it is to redo your bathroom but the guys there were really good and it all went very smoothly. And my bathroom looks great. I have to say part of it is that I had a great builder too who did a great installation job.
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Comment 1 comment on this review
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bathroomexperience, 19 April 2012:Dear John.
Thank you for your kind comments. We too were very pleased with the outcome in achieving exactly the look and feel you were after and , of course, within your budget
I can report that we are now assisting your neighbour with her Bathroom Renovation Project.
Kind Regards
Peter
Bathroom Experience
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Not a company to do business with, I bought a number of items from Bathroom Experience. Delivery was very slow and twice failed to meet the delivery dates given. I had professional bathroom fitters to install all the items that I purchased. Amongst these items was a Croydex bath panel that developed a fault, 2 months after fitting the wood on the panel expanded where water had penetrated the outer surface causing cracking to the finish. Bathroom Experience refused to replace or refund for the faulty panel and I will not use them again.
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Comment 1 comment on this review
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bathroomexperience, 16 April 2012:
Thank you for your comment. You do appear to have forgotten that we retrned the product to Croydex who found that the panel had been damaged by your fiters in the fitting process. You were offered a replacement at a substantial discount but you declined the offer.
Kind Regards
Peter
Bathroom Experience
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Ordered 3rd June and promised 3-5 day delivery. Rang on 4th day to find out del time to be told my order had been sent back as they didnt take my correct phone number. The bath was reordered with a new del date of 9 working days After the 4th day. The day before the second del date I rang for del time to be told it had been delayed by a further 7 days by the manufacturer. Customer service was poor because I received no phone calls from Bath Exp in this time until the order was passed on to a second person. The second person gave excellent customer service and when he said he would follow up on phone calls he did so. I was then told that my del had been charged at $45 not the $23 I had been advised over the phone. Costs advised for waste were $20 not the $30 added to the bill, and front panel was advised $46 not the 56 stated on website therefore I had no idea what I was really paying for what. The bath was del last Monday. I was promised a free pop up waste as a goodwill gesture for the delay and the waste had not been delivered by the Friday( 6 working days after it was supposed to be sent). I was told the waste was 'only being sent as goodwill' ...and told it would be sent on Monday (7working days). They met my request to have the waste sent out next day del on the Saturday so that I could have the bathroom fitted over the weekend. Bath itself is fab, would have order front panel but will get this from someone else to avoid any more problems!!Overall, over promising caused them under deliver. Customer service can be hugely improved by follow up/regular contact with customer to confirm order is on track and calling customer back not asking customer to call them! Company's error should be paid for by company not the customer. I have discussed this with the manager and feel statisfied with the outcome and have given a fair review of the service/product I recieved.
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Comment 1 comment on this review
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bathroomexperience, 16 April 2012:
Thank you for your review, Faye. You are right in that our performance , on this occasion was below par. I am glad that you were satisfied with the outcome. I promise to do much better next time !
Best Wishes
Peter
Bathroom Experience
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Great Service, Bathroom Design and Installation, just the thing when you want to give you own dreary bathroom a good make-over.
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