and after attempting to voice my disappointment via their Facebook page they simply deleted my and my friends posts instead of responding to us. Keep digging 10th Hole!
Stansted Park, Rowlands Castle, Havant, Hampshire PO9 6DX
The Pavilion is a truly blissful location to meet with friends
45 reviews of The Tenth Hole Tea Room in English
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Have just had a wonderful “High Tea” at the 10th Hole. There were six of us, and although initially we had to wait a fair time before a table became available to seat all of us the wait was certainly worth it!!!! The High Tea is wonderful value for £10 per head and the amount of food provided was more than enough. In fact we took “doggy bags” home.
We found the staff were very friendly, helpful and managed extremely well considering how very busy it was.
We will certainly go back again
used to love this place but was VERY disappointed by the rudeness of the staff today.
A group of five of us thought we would have a pleasant lunch while the bigger kids where in school but where TURNED AWAY because we had 3 pushchairs with us! Supposedly there wasn’t enough room in the practically empty cafe (a misty, cold Tuesday about 11:30am) for 3 sleeping babies whom they expected us to wake up and put in highchairs. At 3 months old!
We used to go their all the time last year but they lost a large group of regular customers today.
10TH HOLE, GET A GRIP!!!
I came here over the festive period. I found the atmosphere great and the food was exceptional. The staff were very friendly and welcoming. This is a must for anyone! It puts the larger coffee chains to shame and proves that good manners and approachable staff are the key to success.
They have the most amazing cakes ever!!
Me and my often friends love going here for an indulgent treat. It is a quaint tea room, with outdoor and indoor seating and is open all year round.
I would definitly recommend the fishfinger/club sandwhich, and the works hot chocolate (with marshmellows, cream and choc flake) is a must! And best of all if you fill up on your lunch then the staff will happily provide you with a box and bag to take your cake home in =)
They are very reasonably priced, considering the quality of the food and quatity.
Although they can get very busy on the weekends. But even if you do have to sit outside, they now have blankets and hot water bottles to keep away the chill =D
Parking outside is pretty easy, and you can always finish your lunch with a game of golf!?!
the tenth hole is brilliant-at least the food now is freshly cooked and of good quality-i dont know where all you moaning minnies are used to eating-maybe the ritz? the food before was piping hot because it was served to you straight from the microwave.the new owners are fantastic people-kind and courteous-the staff although young are very polite and more than helpful. the cafe itself is always clean and always busy-the last time i was there-less than a month ago the que stretched out of the gate,so because of the inconvenience to people-free cake was brought out to all those waiting-what more could you want from a delightful quaint beautifully located local cafe. please visit and make your own minds up-dont let a handfull of moaners put you off!!!!!!!!!!!!!!!!!!!!!!!!! The old management whom i,m sure were lovely had to move on and sadly the manager has just passed away-it was time for a change-please give the new management a chance.
I couldn’t agree more, we went for supper on 15 July 11 after work as it was a lovely evening but our food was appauling. My goats cheese tart was tiny and burnt and I couln’t even chew it. My friends salad was horrible and my husbands pork pie ploughmans consisted on a wedge of bread, coldslaw and barely anything else – not even a hint of salad. The worst ploughmand he has ever had. This used to be one of our faviourite places to eat in Portsmouth. We are so saddened and dissapointed. We will definately not be going back! If the new owners say it’s because people don’t like change then thats rubbish. Its because the food is rubbish and its not value for money!. Such a shame. These new people obviously do not know how to run a business. Bring back the old management please. Jenny (Southsea)
Today was the last day I will set my foot inside The Tenth Hole. I have been going there for over 8 years, usually taking my mother there for a Sunday breakfast and the occasional week day treat if off from work. I'm affraid the 'Diner' mentality that they are using is going to be the undoing of this lovely little venue. I'm afraid there is more to life than Doorstep sandwiches and Baked potatos. The Ploughmans that I ordered was something you would expect your child to serve you when they were playing a game of resturaunt with you. I did complain to who I presumed was the manager and was given a story about the salmonella outbreak from a few years ago, which incidentally didn't put me off from going back then, and how they now prefer to make fresh food.
Initially when they changed owners, I thought it would take a little time for things to improve, but unforunately the standards have continued to slip. The last Sunday breakfast I had there included a few sliced drowned mushrooms and two cheap, unpalatable sausages, but they did manage to send it out with half a slice of toast.
I am dismayed and saddened that it has come to this, but as the lady I spoke to said and I quote, 'some people don't like change'. Maybe it's time they started listening to the paying public and realised that this used to be a piece of heaven to some of us.
Comment 1 comment on this review
4101jen, 20 July 2011:
I couldn’t agree more, we went for supper on 15 July 11 after work as it was a lovely evening but our food was appauling. My goats cheese tart was tiny and burnt and I couln’t even chew it. My friends salad was horrible and my husbands pork pie ploughmans consisted on a wedge of bread, coldslaw and barely anything else – not even a hint of salad. The worst ploughmand he has ever had. This used to be one of our faviouriste places to eat in Portsmouth. We are so saddened and dissapointed. We will definately not be going back! If the new owners say it’s because people don’t like change then thats rubbish. Its because the food is rubbish and its not value for money!. Such a shame. These new people obviously do not know how to run a business. Bring back the old management please. Jenny (Southsea)
I too was vastly disappointed with my lunchtime experience at 10th hole. But, and importantly, this is because I loved it so much before it changed hands.
If I had never eaten at the 10th hole before, and were not comparing it to "the good old days", and was feeling in a generous mood i.e. making an unbiased assessment, this would be my opinion; The food is average for a sea-side cafe, the bathroom facilities are below average and the service is just adequate. I did not feel like I had received value for money and I most certainly will not be a repeat customer.
I have just been to The Tenth Hole for their afternoon tea. I have been going there every time I come over to visit my daughter and her family for the last seven years. As it is my birthday today, I went for the whole works, afternoon tea for two. Having had that before, my husband and I had been looking forward to this for some time. Firstly, it had risen in price to £25!! I was almost put off, as this was a huge price hike, but my husband said, it's your birthday, so we went ahead. Oh, what a disappointment. A mug of coffee in a builders mug (no top ups allowed, when I asked) and then... stale scones, average rather ordinary very small sandwiches, bread certainly not the freshest, and the cakes, not what they were. I was really upset, and it ruined what was supposed to be a birthday treat. I could see why we had no problem getting a table! After a good number of years enjoyment of this place, we'll never be back.
Just wanted to add my ten peneth worth!
I love the Tenth Hole, I know it's changed hands from the wonderful lady who used to run it, with wonderful staff but I had a lovely lunch there last week, Chicken salad - really nice, lovely big chunks and very reasonable.
The cakes are the same, the coffee and tea are the same, it's the same place!
Please don't let the teething problems of taking over a new business put you off - this is still a lovely place to take your friends and family. Nothing beats it in my book!
Service, price, quality of food and general feel of the place have all gone thru the floor!
This used to be the place to go to break up a wander along the seafront or as a special treat for the girlfriend. No more!
Still i suppose the one good thing to come out of the change in ownership is that you no longer have to queue right round the building to get into the place!!
This is such a shame.
Disappointed to find that the Tenth Hole no longer takes bookings....we will 'just have to turn up and see if there's a table free' as the guy on the other end of the phone told me.
It would be useful if the website giving booking details was updated or the former website removed, though.
We will try to turn up as the year-on-year reputation of the tea room is so good - but the lack of hospitality at this first stage is not very attractive and we're filled with forebodings. We also will have to plan an alternative venue should Plan A not work out.
Let's hope for the best!
It has just changed hands and it is dreadful. The menu terrible, the service terrible and quality terrible. I ordered lasagne which used to come in a piping hot dish with crusty bread, a small square on a cold plate arrived with sone limp lettuce and coleslaw, no bread nothing. It was cold and disappointing. I have been going for over ten years and won't be going again! Shame on you the new owners you have ruined it!
I have read recent comments with great interest. I have been a customer of The Tenth Hole for many years. I have to agree that the changes made are not for the best. There are comments about snobbery!! As I have visited many times before I am not happy to hear that THEY are doing better than the previous owners as their food is fresh!! They clearly are not listening to loyal customers as it clearly did well before the new owners and to undermine their achievement is disgraceful!! I certainly will not be visiting their premises again, and have noticed that many of the staff who have been there years are no longer there!!
The staff prior to the new owners worked extremely hard and gave to the customers what they wanted. They have to remember the cliental that has built up has been achieved based on the previous owners.
They clearly want to make their own mark, but I feel with sadness it is not for the best. It seemed a homely place with loyal employees.
This place has gone to pot...but for the Tenth Hole... not a good sign!!
Referring to the most recent review I think 'Fat fingered' is a bit harsh. The recent reviews about the tenth hole are merely truthful opinions of the changes made to the place. I went in a few days ago and was quite dissapointed. I ordered the pie of the day which was steak and ale. The meat was beautiful however the sauce was like water and the pastry was just a topper and quite stale. The menu has been cut down alot i was really sad to see lovely dishes like the bacon and brie baguette and the fish bake have gone. Now there is a bigger selection of breakfast (only until 12) but only a small selection of hot dishes (about 6) and a few sandwiches and 2 salads to choose from. The cakes are still there but I used to love the selection of lunch dishes. The place was still quite busy when we went but i feel when people see the changes it wont be as busy as usual, especially in the summertime.
I just wanted to add a bit of balance to the recent round of reviews which find fault with the Tenth Hole's new owners.
As a patron before and after the switch it is actually quite refreshing to see a more straightforward menu, which focuses of doing fewer things better, rather than a mighty long list of reheated 'classics'.
But obviously the main things which bring in the punters are the cakes and breakfasts, and neither has suffered at all from the change. There might not be as many, but there are still at least two dozen delicious varieties on offer, and I think the moaning about a slimmed down selection says more about the pickiness of some fat-fingered regulars than any failing on the part of the new owners.
As for the atmosphere, it was buzzing and friendly, with polite service and speedy food. Obviously if you tell the new owners you preferred the way it used to be you'll get their backs up, taking over a local favourite isn't easy and it will take them a while to find their feet.
Anyone not willing to give them a chance should probably find somewhere else to eat, because their brand of ageism and snobbery is exactly what a decent place like this can do without.
bels48, 19 January 2011:
fat fingered people is hardly a compliment!! If customers get their back ups!! why go there! Isnt it true to say that customers are always right. If this is THEIR opinion of customers I for one will not be lining their pockets with my hard earned money!!!
Andy Sanderson, 19 January 2011:
No of course the customer isn't always right. Some customers, especially regulars at a place which has changed hands, think they are entitled to dictate how an establishment is run. Well they aren't. Vote with your feet if you don't like it, but don't hang around complaining.
bels48, 24 January 2011:
My point mainly is the fact that you say customers will get their backs up!! If you are running a business you have to take criticism on the chin. They may not like what they hear, but you will always find someone who will complain. It is their choice whether or not they listen to them. They need customers to function. I am unsure how you would know that a lot of regulars think they can dictate how it is run? As a customer I would not have that knowledge! My other comment about fat fingered people is quite offensive, and the majority of customers fat or thin enjoyed the menu that they use to offer!
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