Luxury Laundry Service

Luxury Launderette Service has plenty of washing machines and dryers but also has plenty of rude and unwelcoming staff. I have never been in a business where it seems that you are genuinely putting them out if you want to use their services. More often than not you have wait longer than required despite there being no one else in the shop and no apparent reason for the delay. When you are eventually served, if you’re lucky, they might know where your clothes are. If not, then you are in for another wait, the suspense is sometimes too much to bear. If you are planning to use the dryers or washing machines then I'd ignore their opening times as if you go near the place with an hour until shutting time then you will be greeted with an annoyed look and an interrogation on how long you will take. Even if you tell them you are only going to be 20-30mins they will still proceed to harp on about how they have to let the machines and dryers cool down before they close, it is like a broken record. Suggestion to LLS - if the machines and dryers need to cool down then shut the shop at 18:30pm instead of 19:00 and give your customers ears a break, or is it possibly that the staff just want to get away early? Either way, get it sorted; if the shop is open until 19:00 then it should be open for business until such time. After all the pantomime they sometimes smile at you for your custom/putting them out, although I’m not sure if they are just showing you their teeth, it’s hard to tell.

With regard to the actual cleaning, drying, ironing, dry cleaning etc etc. The service could not be described as luxury but mediocre at best. The dryers and washing machines do their job. Ironing and dry cleaning service is average but would not use them for an expensive piece of clothing such as a designer suit etc.

A few customer service courses wouldn’t go a miss, especially for the big guy. 

Busy laundry with plenty of machines, including larger sized machines, and dryers. Load clothes then put your coin in and the machine takes care of the rest. There is no need to take your own powder as the machine has powder in it - included in the price. Staff work as a team doing service washes and laundry deliveries. The place is kept as tidy and clean as possible and is open till 7pm most nights. Perfect place to get duvets and large items of laundry done.