I am the owner of Mad Lillies in Hampstead and was absolutely devastated to read your review. I am so so sorry that you did not feel welcome, that part of your review was so shocking to me, so unlike our salon. I remember that saturday very well. We all talked about it the next day and came to the conclusion that we had somehow been a victim of our own success and knew we had to change a few things. Saturdays are generally very busy but usually nice busy with a great atmosphere and always very well organised. On this particular saturday we had tried to accomodate a few extra regular clients who were desperate to get an appointment. In doing so we omitted to stagger the colour appointments properly so that for a few hours some of our clients were asked to move from their styling chairs to the sofa while their colours were developping. The staff were under pressure as space was tight and they were over stretched. I realise that none of that is an excuse for making you feel rushed and I blame myself for putting my staff in a position where they may have compromised their usual exceptional customer service and super friendly personalities. You saw us at our worst and I am really concerned about that but I would like to assure you that for over 12 years our clients have been our number one priority and will continue to be so every day. We have learned from that day and know that we were actually extremely lucky that most of the clients in the salon were regular clients who have come to expect a very high standard of service and hairdressing from us over many years. Seeing that things were not running quite as smoothly as usual those clients were prepared to help us through the day with their usual grace, patience and good sense of humour and we were very grateful for that.
We always confirm our appointments the day before especially our colour clients and I apologise sincerely that you do not seem to have received a call. I am upset that I am unable to apologise to you in person or to try and make things right as you did not put your real name or even which stylist did your hair on the review. I want you to know that I have taken all your comments very seriously and very personally and promise you that your experience is definitely not representative of a visit to our salon. I have had my hair washed twice a week for over 10 years and still marvel at how wonderfully well my juniors wash hair and how relaxing the head massage is. I am more than a little embarrassed by the fact that your chair was not in immaculate condition but please be assured the salon is loved very much and the new chairs are being made to order as we speak! We would very much love the opportunity to show you why Mad Lillies is the busiest salon in Hampstead. Please call us and ask to speak to Karen I would really appreciate that chance to apologise properly. Thank you.
Mad Lillies Hairdressers
Hampstead, London
Star distribution
29 reviews
We ... show more
- Address:
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34 Heath Street, Hampstead, London NW3 6TE
Tube:
- Hampstead Underground Station (0.2 km)
- Hampstead Station (0.2 km)
Nearby stations:
- Hampstead Heath Railway Station (0.8 km)
- Contact us:
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020 7435 3869
020 7794 4313
Contact via email
mad_lillies
www.madlillies.co.uk
www.madlillies.co.uk/stylists.php
www.madlillies.co.uk/news.php
www.madlillies.co.uk/pricing.php
- Opening hours:
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We are open 7 days a week.9 til 7pm Mon to Fri 9 til 6pm on Sat and 10am til 4pm on Sun.
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29 reviews of Mad Lillies Hairdressers in English
My only gripe (and the reason why four stars instead of five) is that the female receptionist seemed a bit lazy and not really interested in making customers feel welcome. I turned up 15 minutes early and instead of asking me to take a seat and providing a drink as most salons do, she told me that my stylist wasn't ready and to come back in 15 minutes, so i had to wander around in the rain for this time.
Regardless, i will definitely come back again!
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Comment 1 comment on this review
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Owner's commentmad_lillies, 6 December 2012:
MANY THANX GUYS
KIND REGARDS
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5 reviews
She came back and as soon as she walked through the door at home, I instantly saw a difference with her hair and more of a difference in her as she was very happy with the cut and style.
We has a wedding over the weekend and my missus looked a million buck and in my eyes better than the bride.
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I had the most amazing hair wash, after the wash i was given a proper head massage, it was fabulous. I had a cut colour and blowdry and i was really impressed. Very friendly staff. The only downside for me was i had to go downstairs to wash the dye out and as you cant wear your glasses i slipped on the bottom step. So only a problem if your blind as a bat like me.
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Reviewed using iPhone. Get the app
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1 review
Having previously had a fab cut at Mad Lillies, I decided to pay another visit.
Once again I wasn’t disappointed.
Fabulous cut, fabulous experience & fab atmosphere.
Definitely being going back.
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I’ve been a customer of Mad Lillies so long I can’t actually remember how I first found out about them.
Yes, the shop environment is attractive, the atmosphere good, they tend to run on time for appointments and there are probably alternative places that are slightly cheaper.
But for me, the bottom line is I always get an excellent haircut (from Atul) and that’s why I go back month after month, year after year.
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Mad Lillies is incredible. Nobody has ever made my hair look so beautiful, and however hard I try, or much I spend, or where I go, it’s never the same!
Recently they coloured my hair (highlights) and i’ve been so pleased that I really recommend this hairdressers to anyone. The staff there are very friendly and the prices are affordable. You can ask for almost anything, and the stylists are always able to achieve it, leaving you looking gorgeous!
They use good quality products on your hair, and the whole procedure of washing/cutting/blowdrying is very professional.
Mad Lillies is definitely the best place in North London, let alone Hampstead for any hair requirements.
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After moving to Hampstead 2 years I wanted to find a new hairdressers. I was a bit concerned that the local hairdresses might be a bit snooty. Someone recommended Mad Lillies so I gave it a go and I’ve been going there ever since. Everyone is very friendly and customer focused. When I’m sat in the chair with a head full of foils and doing a bit of people watching I can see that there are a lot of regulars who have really good relationships with their stylists. The stylists all appear to be pretty cool but there’s no ‘too cool for school-ness’ like you find in some other salons. I have my hair done with Atul and I’m always really pleased with the result. I happily recommend a visit there.
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3 reviews
Stylish salon and my stylist knew exactly what I wanted…or what would look best!
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1 review
What can I say about this Salon that has not already been said?? – I first went there 3 years ago & straight away felt comfortable as the staff seem genuinely happy to see you.
The stylist (Savanna) who I’ve returned to every time actually listens to what you want, rather than just cutting the latest trends (toni & guy – take note!)
I travel from SW too which is quite a trek but I’m yet to be disappointed.
Keep up the great work guys.
Rich
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1 review
Im a little fussy on who cuts my hair as its fine and needs to be cut in the right way. Thanks to Madlillies i found Kerry Walker who cuts my hair perfectly, i love it all the time!!! I love the people and the atmosphere in Madlillies thats why i have been a loyal customer for over 5 years.
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1 review
I felt compelled to visit Mad Lillies for the first time after reading consistently 5 star reviews, completely setting my confidence in the salon beforehand. Although the people were welcoming and friendly, I specifically stated the maximum length of hair I wanted cut as well as showing a picture of a particular style I wanted (which also featured long hair). The stylist didn't listen to me - with regard to the particular style I wanted nor the length I wanted - and ended up cutting a huge amount (my hair was almost to the bottom of my back, it's now shoulder length). I am extremely dissatisfied, especially as the haircut wasn't cheap and, having had long hair for a long time, it is a significant change I hadn't intended or anticipated I would have to get used to. I usually find complaints about hair being too short slightly unconvincing as I believe it is necessary to state the length you are willing to have cut but in this case, I was extremely clear and am now left with a haircut I don't like.
Comment 2 comments on this review
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KATELIN, 6 May 2012:i totally understand. This week at a Soho salon I politely, clearly, 100% DISTINCTLY STATED -
“PLEASE do NOT CUT the front AT ALL! I’m growing it our – JUST level it at the BACK”.
The stylist assured me he understood – so I relaxed & we began conversing, laughing ….. BIG mistake!!! …..NEVER RELAX in a salon……NEVER TRUST an unknown stylist……
In 1 second flat, I took my eyes of the job in hand – AND BAM!!!
My cheek-bone level fringe was MASSACRED ! 2 inches ABOVE MY EYEBROWS!!!
THINK Joan of Arc ! & the BACK IS WONKY!!!
It seems some stylists are DELIBERATELY DEAF. IT’S an EVIL betrayal of trust.
Simple as that.
I SO NEED to find a stylist who can DO A STYLISH, PRECISION CUT BOB, but have no clue who to trust —
IF ANYONE HONESTLY KNOWS A GOOD bob haircutter by name. PLEASE INFORM ME, – I cannot spare any more hair in DISASTERS! -
natpan, 26 November 2012:totally agree! Exactly what happened to me, now i have really dated and old fashioned short haircut, when i specifically said only 2inch off the bottom. hes taken 6 inches off to give me “the racheal cut” and short fringe not the sweeping centre parting i requested. And that was the senior stylists!!
3 reviews
Great cut but receptionist a little unfriendly, he had a spat with a sylist right in front of clients.... My hair fab though!
1 review
Definitely the best salon in London for me!
I have been a client at Mad Lillies for the past 3 years and have never been disappointed. There is a great atmosphere with such friendly and attentive staff that really know what they are doing. Would definitely recommend their brazilian blow dry.
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