Lambs Business Park, Tilburstow, Godstone, Surrey RH9 8LJ
“Serving the South East & Surrounding Areas 24 hours a day - 7 days a week Concrete mixed to your requirements No waste, it produces your exact requirements as and when you need it! No part load charges Multiple mix design...” more...
6 reviews of Bunce's Home Hardware in English
At the Horsham store I always feel as if I’m being carefully stalked – in case I pocket something without paying! This is both hilarious and insulting. So often, I turn to move to something else and I see an assistant quickly try to move back from his stalking pose, almost overbalancing as he leans around the front of an aisle. This runs through all the assistants. Whether you looking at and trying to imagine how a 50mm bolt will fit something, or whether you are looking at something more expensive, the same ‘campaign’ operates. This leads on to me feeling that the staff don’t like me …. or jointly suspect me … which makes me avoid the shop.
The daft things is, I have spent my life as a professional engineer am certainly not short of a bob or two and have no need to steal … and I’m intelligent enough to be well aware of the consequences … and also have a conscience. Maybe the staff are not so fortunate and substitute my outlook with theirs.
All that said, WHEN I’ve managed to chat the ESTABLISHED staff, they’ve been helpful and useful. However, next time I go in, there is still no recognition and the same regime perpetuates, still no smile.
Oh well, it’s their shop and its business model is distinctly jaded. I’m beginning to think that this, and the points above will lead to its ultimate demise. After all, we do have Screwfix in town. All so quick and easy and no nonesense with it – plus so often at 50% of the price.
Popped in for a new key and came out with a load of gardening gear. Really helpful staff, good selection of stock and compararable prices. Parking is a problem…..if you’re only on a quick trip, nip into Morrisons round the corner and park there!!
Not recommended. Purchased gas BBQ which was returned within 3 months as faulty. Initial contact was positive, them saying would repair/replace no prob'. Changed their mind after couple of days telling me to pursue warranty with manufacturers. Pointed out this was not good customer service and not compliant with my consumer rights. Basically not interested, even taking the trouble to put in writing telling me pursue any warranty claims with manufacturer. Thought it was a good reliable local business. Good local reputation. Staff are generally friendly and helpful making a purchase. Just don't buy any thing that might require a bit of after sales support.
I cannot rate this place enough! I always end up at Bunce’s even after visiting the bigger places. They always seem to have what I want and surprisingly not always at a higher price as you would expect from a concern this size. I have even found branded goods cheaper than the internet. You can buy hardware in small quantities which is great so you don’t end up with 98 left over screws hanging around in your shed when you just needed a couple. Staff are helpful too.
It’s an old fashioned shop where you can ask for help and they’ll show you exactly what you need. They sell paint, tools, garden tools. There’s car park just across the road and it means you dont have to go right into town and park to get what you need.
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