Sorry Rob, but that is an urban legend that has been completely refuted (check Snopes.com for a factual review). This is the best coffee I’ve had so far in the UK (I’m from the US and pretty picky about coffee). Like many Americans, we love to hate $tarbuck$, but have to acknowledge the coffees are quite good.
I’d have to second valicourt’s more recent review above, though, and the criticism extends to the toilets. A good friend who has owned restaurants has said she rates a restaurant by its rest_rooms_ and the one on the ground floor of theis establishment was pretty awful this evening, despite very slow custom at the time.