it would have been helpful if you had posted your experience earlier to help other parents!
14 reviews of Noah's Ark in English
I am a fairly regular visitor to Noah's and really loved the way it was shaping up when it reopened. However over the last few weeks i have seen a number of changes that i dont really like.
When it repoened the place was clean and tidy and staff could always be seen helping out, now they kind of just chat and aren't particualry interested when you ask the for anything.
The centre is really dirty i went in to use the baby change and there was no toilet roll. When i asked a member of staff she just shrugged and said she would deal with it. A friend of mine went to the baby change 30 minutes later and nothing had changed. When we left we asked to speak to the manager, she came out and wasnt particularly interested, which i found rude given the emphasis and resources clearly directed to cleaning when the centre reopened. I hear there is a new centre opening for under threes and i willl be going here as soon as it does.
The food is clearly not fresh and is frozen which is not what their menu states. I would stay well clear of the deep fried "fresh burgers" and the pakora both plates were totally inedible. Sad really after a really great start and promising a real change they couldnt keep the standards high. Us mums def deserve better.
I attended along with my 3 year old daughter at the new refurbished Noah’s Ark in Perth on Tuesday 8th March 2010. I was told by the member of staff on the desk that adults were no longer allowed in the children’s area except to aid and assist and that adults weren’t allowed on the slides, trampolines etc.
As a result I took my daughter onto the frame and followed her about and helped her go through some of the obstacles which she was having trouble with, I was deliberately avoiding going onto the slides or trampolines as was my understanding.
About 10 minutes into the session I was confronted by another member of staff (who didn’t identify herself) who began to rudely chastise me in front of my daughter for being on the frame. I tried to explain to her that my understanding was that I could assist my daughter. She scoffed at this idea and stated that the equipment was not designed for adults. I stated in that was the case then my daughter and I would have to leave as she wasn’t able to negotiate the obstacles herself and asked for a refund.
This lady point blank stated that I would not get a refund as I was told I couldn’t be on the frame. She then without warning turned and went down the children’s slide leaving me to bring my daughter down who was now upset with her asking “why is that woman being mean”.
I then left the climbing frame and attempted again to speak to the lady. I asked her to explain herself to why she would speak to a paying customer in this manner. She stated she was the owner and kept interrupting me as I tried to express my opinion. I also pointed out that there were now several other adults in the area who were with children. She simply walked away without finishing the conversation.
I don’t have a problem if the premises have rules but they must be clear and enforced fairly in a polite manner.
The lady who stated she was the owner showed a total lack of respect to the customer. Prior to the refurbishment I was a regular user of the facility often going several times a week with other parents, often buying food as well. Needless to say I will not return as I am disgusted at the thought of my money going towards someone who shows so little respect. It appears to be a good facility but with rude staff I would rather go to Tisos or drive to Dundee/Stanley/Arbroath where my money will be appreciated.
Comment 1 comment on this review
sazzychick, 8 June 2011:
I agree completely with the top comment! I used to attend this establishment frequently with my child over a period of years and yes it was groggy but my child loved it, we spent a lot of time playing together in the play area.
My first impressions on walking into the newly reonvated playcentre were "fantastic! looks great...no bad odour!" untill we walked into the cafe and found the area was completely cramped with many tables and little room to maneuver a pram, however we continued, found a table and went to play....but unfortunately my child had to go in on her own. I can understand if there are health and safety reasons but if this was the case, why were they not in place before?
There are many activities such as abseiling, motorbiking and a flying fox which lasts no more than 3-4 seconds, these would be fantastic if they were free, however after paying a five pound entry, having bought snacks and juice then having to pay an additional £1 for each ride per child can prove to be quite costly when you have more than one child with you!
Trying to get my child's attention whilst in the play area was also near impossible as it can be extremely difficult to locate where they are. I was fortunate enough that my child did not have an accident but as with the comment above, there was also a case of a destressed child and a mother who was told she could not enter.
The staff were in no way friendly, I got the impression that they were there to do their job but nothing else. When asking who looked like a member of management if I could go into the play area to locate my child I was given a very cold response..no...whatever happened to friendly customer servce?
Also whilst in the go-karting area (before the renovation) my child and I were sitting at a table when she spilled her juice, I quickly ran to get some napkins and within seconds my bag was stolen... when reporting this to staff the ladies response was "oh dear" nothing else.
Well "oh dear" is now my response, not impressed with the service and cost!
Noahs Ark has just gone under some massive face lift. We used to love it, agreed I used to bemoan the fact it was tired and in desperate need of a good clean, but as I sometimes feel -mostly on a Sunday night when the house is in ruin!- mess can be forgiven when both children and parents are tired out AND happy.
The play area Is roughly laid out as before, an under 3's and a bigger bit for older boys and girls. theres still a cafe and a climbing wall, zip line and toy cars now too.
I was definitely tired, but not happy in the slightest on leaving the new improved Noahs sadly. After waiting a full hour and 20mins for food that left myself and my husband ill for a full two days -thankfully not the children who opted for the HEALTHIEST option on the childrens menu, fish fingers and CHIPS- I was told by a manger that I could not go into the play area to retrieve my youngest whose three and a half and there for too big for the toddler section, when I tried to explain to her he was in distress she dismissed me with a 'look'. Not what you expect from any member of staff as I felt I was being reasonable.
My little boy was in tears repeatedly so I went in anyway and to my horror I found the structure actually swayed! the netting was lose and he got his foot stuck. With no staff in sight.
The toilets were dirty, the zip line was closed by the time my oldest wanted a go, and people sit on top of each other in the cafe. After we'd spent so long waiting on our food I wanted nothing more than to leave before we'd even eaten it.
But -and why I'm being so harsh- to cap it all when I complained on my way out the same woman as before, she actually raised her voice to me - telling ME I didn't understand about the safety of children and that she didn't need my business. I was disgruntled, but I didn't intend make a seen in front of my children, I didn't threaten, swear, or raise MY voice, I hadn't even asked for a refund on my food! If I can behave like an adult was it too much to ask for such treatment in return?
In short, try PlayBugz, or if the weather is good, Active kids -which might be abit harder on the walet, but you can stay all day and the staff make you feel welcome. I'm sure I just went on a bad day, but I definitely wont be back to Noahs when there are better options
Attended the newly reopened centre today for the soft play. The refurbishment is very nice and a huge improvement on the very rundown place it was. However the older children's play area is now a disaster. You cannot see the kids as they get higher up the frame. One child got stuck and we could not see her- which led to a very distressed wee girl. The music was way too loud for you to hear the children and I had a headache after we left. There were few staff around. They also have a new motorbike style section- in the middle of the play area. V disappointingly they cost an extra £1!
There was no healthy snacks - only chocolate traybakes and crisps and choc bars.
Myself and my friend both said we will not go back.
for somewhere with the monopoly on perth their website is not accessible, also no money seems to be getting put back into the play area, been same decor since it opened and same play equipment, badly needing brought up to date, also seem to have a high staff turnover with lots of youngsters who really have a couldn’t care less attitude. Very disappointing as it’s the only place like it in perth so could do a lot better.
I visited Noah’s Ark on Sunday 22nd March 2009. I went with my 2 nephews and my sister. I wasnt extatic about going to a kids play area on a busy Sunday however i pushed myself to go along! I was pleasantly suprised. When we entered the reception the girl behind the counter was very full of smiles and was very welcoming. Inside there was a lot of noise but what else would you expect going to a childrens PLAY BARN! The food was the same price as it is everywhere these days and with the huge portions i didint mind paying it. A lot of the options where home made. The cakes are all fresh and are to die for! The kids where exhausted after the 2 hours of play but still managed to keep some energy back for the shot on the go-karts, which they thoroughly enjoyed.
All staff seemed nice and friendly and will most definatly be going back!
I used to think that this place was fantastic . it was fantastic when i was little but how things have changed.It is not dead central so if you do not know where it is you might find it hard to find.The staff do not seem that interested in their work.Nothing seems to have been updated in years so what was once nice is now rather rubbish.The food they serve is not that great.There is not that much to do here.There is a little activity area and a slide.Noahs ark has a go kart area but it is also rubbish.The transport links are not that good.
I seem to be the naysayer amongst the reviews, but perhaps it was because I visited on a busy Saturday afternoon (we were the last to get straight in with no waiting). I found the place very claustrophobic with low ceilings and what might have been a bright decor originally but has descended into dinginess. The low ceilings probably contributed to the rather overwhelming noise levels - I’ve been in other, busier play barns before without so much noise, simply because high ceilings absorbed at least some of it.
The food I found disappointed - my macaroni tasted odd and I couldn’t finish it. The drinks were bargain branded but the prices were what you would pay for branded. 10 quid for a plate of macaroni, some extra chips, a nasty diluted drink and a non-branded cola is simply ridiculous.
The play areas seemed more cramped than others I have been to and the older bit was quite dark. The 3-5 section was perhaps a bit tame for the almost 5s and whilst the gated entry is a good idea, the teenage staff member posted to it was often not there at all and seemed to have no ability to prevent bigger kids getting in, both of which rather defeated the point of the gate.
Not impressed, there’s plenty of other places around which are better value, newer, cleaner and better equiped.
absolutely brilliant for kids aged 7-12 in the main bit.
one gripe is when the older children run amok in the toddlers area and the staff don’t tell them off.
good value and nice baked cakes for the grown ups!
Next door they have a go-kart track and small scale 10-pin bowling, along with pool tables and seating. There is also a crazy golf and driving range within the complex. Each activity charged separately, so you can pick and choose what you want to do.
Noah’s Ark is a play barn specially designed for children up to the age of 12 under 1’s go free. Sessions last 2 hours although if you are lucky enough to go midweek they often give you a time to leave which is great as there is so much to do. prices are £4.75 for over 5’s and £4.25 for under 5’s. There is a huge play area for the older children which has a great big slide with two levels which is my daughers favourite. It has a smaller area for younger children with as ball pool soft bricks and rocking animals, the best thing about the smaller area it has a gate so your child cant sneak out of that area. The food is nice but a little expensive but good healthy options. Noahs ark has a pottery barn upstairs and their items are fantanstic we have purchased a frame with my daughers hand prints on it and a cookie jar with all three of our hand prints on and i was very pleased with the service if you don’t live locally the send it out to you well packed and very cheaply. They are have go karts and tin pin bowling on site at noahs ark
Noah’s arc is a soft play barn which accommodates children up to the age of 12. There are separate play areas depending on the age of the children I’m not sure of the exact age categories as my wee on is only a year but it seems to be a fair split which each area having activities catering for the age bracket. You are charged for a two hour session starting around 4 pounds then increases as they children get older. I and under are free though so this is a bonus.
There is a reasonable coffee shop which offers the usual types of refreshments and some hot food. So as long as your children are old enough to play by themselves you can have a cuppa, read the paper and relax while they play. It used to be my friends favourite Saturday or Sunday morning haunt when she had a hangover as she could recover while the kids had fun. It is very busy at the weekends as you might expect and the noise level can be quite high during these times.
I believe they do special party packages for the kids. There is also a ceramic painting place and go-carting on site so maybe older children can be entertained too.
Well worth a visit and very good value for the little tots as it’s free!!!
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