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Terry's Fabric Warehouse by IanMcIntosh
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Terry's Fabric Warehouse

Stoke-on-Trent

4 52 reviews Rating details

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Soft Furnishings Stoke-on-Trent | Curtains Stoke-on-Trent | Blinds, Awnings & Canopies Stoke-on-Trent
Terrys Fabrics stock a wide range of soft furnishings, from ready made and made to measure curtains, curtain fabric and blinds, bedding and curtain poles. We have exclusive products and expert sta... show more
Address:

Cartlidge Street, Shelton New Road, Stoke-on-Trent, Staffordshire ST4 6DJ

Contact us:
IanMcIntosh

www.terrysfabrics.co.uk

Opening hours:
Mon - Sat: 9:00 - 17:30
Sun: 11:00 - 17:00
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Owner's info
  • Credit cards accepted: Yes
  • Air conditioning: Yes
  • Parking: Private car park
  • Disabled access: Yes
User's info

52 reviews of Terry's Fabric Warehouse in English

User photo: akamr
akamr
Brighton
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 3 January 2013
Amazing price, good quality products and great customer service. I will surely buy again from Terry's Fabric and recommend this to my friends.
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User photo: ponting
ponting
Inverness
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 14 November 2012
I am a new business and found Terrys fabrics on line, what a great service, helpfull and prompt.  Ordered goods on the monday and recieved them on tuesday, I look forward to doing business with you again.

Well done and thank you.

Judy
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Nicky1029
Blackpool
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 6 November 2012
After browsing the internet for a while to find some bargain curtains and bedding for my new home I found Terrys Fabrics and decided to use that as the products seemed great value for money.

I placed my order and was very impressed to recieve all my items together within 3 days.

I was overly satisfied with all the items I recieved and even more impressed with the bargain prices and speedy delivery.

I have since had a very minor problem with one of my products that I had ordered so I contacted Terrys Fabrics and they got back to my almost immediately offering me a no quibble refund and making me feel completely confident in using their services again.

I am very impressed with customer service and think they're doing a fantastic job,

well done Terrys and all the staff... excellent!!
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User photo: chester02
chester02
Saltash
1 review
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1 star for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 28 September 2012
Terrys Fabrics has to be the worst company in the UK.
We ordered fabric on 15/09/12.
They took our £242.73p. On 17/09 we were told the goods were not in stock but would be in "a couple of days".
Then we were told delivery would be 24/09, waited in all day without a delivery. Then were promised 27/09 but again no delivery. This am we rang to speak to the MD Mr Terry Baskeyfield to be told that " he does not speak to customers".
So, Mr Baskeyfield will take your money but he will keep you waiting for over 2 weeks for goods that his email claims are in stock at his manufacturer.
Mr Baskeyfield, time to front up and admit your company is bad and speak to some of your clients rather than leave it to your staff to handle your mess.
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Comment 1 comment on this review

  • Terrysfabrics, 28 September 2012:

    Hi Barbara

    I am sorry for the problems you have had and I will investigate this today and get my customer service manager to sort this out for you.

    It seems at first glance that there was some issue with the availability of the fabric, but I will get to the bottom of this for you, and also compensate you for the delay.

    We will be calling you later today to rectify this issue to your satisfaction

    Paul McGuinness
    Director
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User photo: sandradi
sandradi
Aylesbury
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 27 July 2012
I ordered some lined voile curtains from this company for the first time on the internet. Their service is first class and the staff are very friendly and helpful on the phone. The second delivery came within 48 hrs, the first order 24hrs, very impressed! I would use them again. Well done Terry's!
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MarieElaine
Llandysul
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 26 July 2012
I went to one of your shops in Stoke for the first time shortly before moving to Wales, and bought some great value curtain material for bedroom windows in our new house. After we moved, I was wishing I had bought a lot more, so I was thrilled to find the website. I ordered some stuff on Monday night, and was amazed to get it delivered Wednesday morning, all the way across the western part of Wales. By contrast, a competitor delivered some goods (duvet cover) that was faulty and had to be returned; 3 weeks later still waiting for replacement, and I had to chase them up - even after apologies and promises of immediate despatch, that took 4 days to arrive. I will stick with terry's and look there first.
Marie
Pembrokeshire
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User photo: caz3112
caz3112
Midhurst
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 26 July 2012
Purchased all our curtains, cushions and bed linen for our new house over the last 3 months and I can honestly say for the price you pay they are fantastic.  They look so luxurious and if the goods are in stock the delivery is so fast.  I would recommend them to anyone who does not want to spend a fortune on curtains but want to look trendy.  Quality of duvet set also very good - washes a dream.
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User photo: maryamjavedaziz
maryamjav...
Birmingham
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 26 July 2012
I purchased a king size bed set and matching curtains, from terry's  fabrics. And I'am very happy with the service and the quality they provide.

Thank you terry's fabric, i will be a returning customer!
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User photo: Lydiate
Lydiate
Liverpool
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 24 July 2012

I ordered several duvet sets yesterday morning and I received them all at 10am today!  I am so pleased with the quality and the service that I have just ordered a few more –1000’s of companies advertise such a service but are unable to deliver I will not hesitate to recommend this company.

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User photo: CESSGB
CESSGB
Ripley
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 23 July 2012
Just like to say how what a great service Terry's Fabrics provide. Have just finished making my curtains and roman blind from the items I ordered and I am extremely pleased with the results. The fabric is brilliant and I can't recommend it enough.  Brilliant price as well.

Their efficiency from ordering to delivery was great and they did everything they said you would. They have a great range of fabrics, curtains and lots lots more.  I certainly will be going no where else for my fabric from now on.



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User photo: Jenny1948
Jenny1948
Evesham
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 19 July 2012
Just moved to a new house and need lots of new soft furnishings - found this website on Google and was impressed with their prices and even more so when my order arrived.......tremendous value cotton tie-back tassels - can't believe how you do it at that price? Had an enquiry with regard to roman blind fitting, phoned and had a helpful, polite quick response. So.....I will be using Terry's again and have already recommended them to other friends
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LoriPaul
Hinckley
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 18 July 2012
What a fantastic company. Placed order Saturday night, curtains dispatched Sunday, delivered Tuesday. The price was more than good and communication of order status brilliant. If you're looking for curtains or accessories then don't hesitate to use Terry's Fabrics. The curtains and tie backs look better than I hoped for and I will have no hesitation in ordering from this company again.
Thanks again for the fast delivery, keep up the good work
L Wickwar
Hinckley
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User photo: Chorleywood01
Chorleywo...
Rickmansw...
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 13 July 2012
I've ordered fabric for six sets of curtains from Terry's.

Most were delivered promptly and communication was good.

Terry's were let down by one of their fabrics suppliers. Without any prompting from me they sorted out the issue, sourcing the fabric as pieces rather than one long run. I experienced excellent communication throughout.

Whilst the fabrics I bought were quite expensive, they compared very well both in terms or price and quality with much more expensive offering from other retailers.  This saved me something in the region of 40% compared to the other fabrics I was considering. 

In summary: Great quality products, great quality service, great prices.

Good job Terry's.
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paulsher
Ross-on-Wye
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 4 July 2012
All done over the web. Fantastic service, had a problem sorted immediately. Great products and prices. Super quick delivery.
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User photo: markodood
markodood
Rochdale
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 28 June 2012
A very professional and friendly service. Even when we had a minor issue, it was resolved without hesitation or fuss. Purchased on 3 occasions now and found quality product at a reasonable price. We will be back :).
I will gladly reccomend to others.Thank you.
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suzyq62
Ely
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 28 June 2012
I received my curtains very quickly,and when I hung them,after 3 days being left in package,they had no creases.They matched my paint perfectly although I only used the web picture as a guide.The fabric feels lovely and the lining is separate unlike some others I have bought,so they fall nicely.They finish off my new bedroom perfectly.The price is very good and they are a really good quality.I would certainly recommend this store for your furnishing needs .
I bought these online am certainly not disappointed that I chose this company.
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User photo: medlarboy
medlarboy
Gravesend
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 27 June 2012
 The excellent customer service provided by this company and extremely competitive prices are second to none.
As someone who has worked in customer service for the last 40 years i could not fail to recognise this company ticks all the boxes.
I for one will use this company again and again i suggest you do too.
Other companies should follow the example of this one and treat the customer as special.

George Forshaw , Kent (a very satisfied customer)
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SleeperSe...
Nottingham
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 23 June 2012
As a single bloke and a lorry driver I know next to nothing about furnishing stuff. But this website is great, all the information you need, easy to find what you want and any extra bits you may need. Very fast delivery meant I could get the window curtains up in no time at all.

Next time I need anything furnishing wise I'll be back here, the site is bookmarked! The emails I've had have also been very nice so I think these are good people to deal with, spend your money here and encourage good business.
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annehudson
Lincoln
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 21 June 2012
After searching all shops in town for my mum some curtains we eventually found the ones she wanted at Terry's. I didn't see the tie backs on the same web page and after ordering the curtains thought I would have to order the tie backs separately and pay additional postage. Terry's were fantastic and are sending me the tie backs free of charge, what fabulous service! Thank you.

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tenerifet...
Grimsby
1 review
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5 stars for Terry's Fabric Warehouse
Review of Terry's Fabric Warehouse from 14 June 2012
I have been using Terry's fabrics for a while now, and have used alot of their Roman blind kits, which are sold at a very reasonable price.
I bought a Blind kit recentley and the pulley broke.
When we order on the Internet,
we never know what the after sales customer service will be like, until we report a problem,
Well I was absolutley delighted,
after contacting the after service team, and reporting the fault. Within a few hours the problem has been resolved, and at no further cost to me. 
I would recommend Terry's fabrics company for there goods, quick delivery, and aspecially their after sales service. Thank you very much.
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