Trailfinders The Travel Experts
Notting Hill, London
194 Kensington High Street, Kensington, London W8 7RG
- Notting Hill Gate Station (0.1 km)
- Queensway Tube Station (0.6 km)
- Contact us:
020 7938 3939
Suite 4 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire WD6 1JN
Book cheap holidays and hotels online at www.bestfortravel.co.uk and save ££'s on your next package holiday or short break. Choose holidays from the major tour operators such as Thomson and Thomas Cook in addition to tailormade holidays at bargain prices
4 reviews of Trailfinders The Travel Experts in English
I booked a recent cruise with Trailfinders. I would have been much better off having gone directly to the cruise provider. When I had to change the date (many months in advance) for family commitments, Trailfinders came up with a punitive charge & an increase in the fare which was hundreds of pounds more then the price being charged by the cruise provider for the new date. I was stuck in the original contract with Trailfinders otherwise I would have cancelled.
Customer services passed me on to an ineffectual agent who did nothing.
Having been recommended by a friend, I had previously booked all of my long haul trips with Trailfinders. I shall never use them again.
Trailfinders - Poor, We booked West Coast American Trip. Some hotels were second rate for example Pickwick Hotel which was incredibly noisey from traffic and the bath laminate was peeling off in chuncks the hotel had clearly seen better days . Incurred extra costs at end of holiday due to car rental through no fault of our own, even though the holiday was suposed to be all inclusive. Would not recommend Trailfinders as I would not trust them.
Trailfinders are an amazing survivor in the travel world, in the age of internet bookings - especially when, I suspect, most of their core clientele are capable of using the internet. (Other travel agents presumably only survive catering to that shrinking number who don't have internet access).
But Trailfinders know their stuff - they are good at recruiting seasoned travellers, including (but not exclusively) lots of antipodeans and South Africans, who have themselves been there and done it. As Shopoholic says, they are good for complex itineraries, or advising on odd-ball plans like train travel in exotic places, or booking adventure activities before you go, not all of which feel secure on-line (it can be hard to check out the credentials and liability insurance on-line).
A very useful new service is providing innoculations and other such preparatory medical advice for visits to the tropics.
There are several addresses in the Kensington High Street area, each specialising in a different part of the world. Recommended.
Comment 1 comment on this review
Kaellepot, 14 January 2008: Yep - please support my ex colleagues from the touristic branch !
The internet does not really help them making business and the airlines
don't play any commissions anymore.
It is hard to survive !
It seems really odd to be writing a positive review of a traditional travel agent in 2007; I do most of my bookings online, but I have to say that for complex itineraries, it is still difficult to beat Trailfinders. They know their stuff, they advise according to your budgets and your tastes, and their prices are very competitive (although you might want to check hotels separately, I got some better rates by going direct or online). Staff is generally really pleasant and intelligent!
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