Unusual to be given a pudding unexpectedly while being introduced to a health resort, but if youre going to demand bread rolls at the same time as paying a ton of money to people purporting to get you fit then maybe they saw you coming? Then again I think your login name probably explains it all.
5 reviews of Champneys Tring in English
visited a few years ago and loved my experience, i visited with my girlfriend and found every part of the hotel to be great, very relaxed atmosphere and the treatments were very impressive. I would highly recommend this hotel spa to anyone wanting to get away for the weekend and makes a fantastic get away for 2 A*****
VERY POOR CUSTOMER SERVICE. POORLY MANAGED!
I have visited Champneys Tring twice for short stays over the last year and was very dissappointed by the lack of customer service. I gave two stars because I did enjoy the treatments, albeit expensive. There is also a nice pool and outdoor jacuzzi.
With the exception of the treatment staff, the Champneys staff did not seem to be well trained in the services they are offering or even general customer service. The restaurant served good, although limited, food but the restaurant staff let it down.
- desserted on show round
- Staff were unaware were certain facilities were located!
- Unable to get hot drinks at certain times
- After being requested to give feeback, and doing so in detail, no response was made to my complaint.
- Ran out of bread rolls
- Drinks ordered arrived after meal was finished
Staff appear not to have the initiative required to help customers! For example, if there are no rolls in the bread basket, tell the chef and find out what can be done. Don't just say, 'there are no more'! It's very easy to make tea!
I expected better from Champneys!
Comment 1 comment on this review
alvesreis, 10 August 2012:
Champneys is a an absolute haven of calm and as a club member I am lucky enough to go and unwind there regularly. It has a well-equipped gym, great spa facilities and a huge range of expensive but excellent treatments on offer.
It is set in beautiful grounds in the Chilterns and is well equipped with sports facilities and spaces to relax and enjoy delicious food. The recently built ozone pool is glorious and often very quiet. The staff are superb and it has a quaint feel, a bit like an old fashioned cruise ship.
I’ve been a club member at Champney’s for years. It’s the original and best spa in the home counties, retains the oldschool feel and has an impressive array of treatments.
The other main attraction is getting to work out with Frank Bruno in the gym, since he’s there nearly every day.
The gym itself is very small comparatively, but most people there aren’t gym nuts, so you can get alot done in peace and the trainers are very nice and extremely helpful.
The best things about Champney’s are:
- the food
- the quietness
- the range of treatments
- the location
- politeness of the staff
- enormous ozone pool
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