Banham Patent Locks

I have moved into a new house and just had Banham locks fitted. I am very impressed with the service the locksmith was brilliant it is expensive but you definitely get what you pay for. Also had a free on site survey on security for the rest of my house - very happy will be using them again.  

We recently had our home security updated by Banham Patent Locks. A brilliant service, I would highly recommend. Everything, from survey to installation, was done very quickly following my initial call. All the Banham staff we met were clearly very professional and knowledgeable - and very friendly. We had our alarm system replaced, CCTV installed, locks changed and / or added, and new security door installed - everything completely hassle-free. Very happy with Banham and their service.

I have always used Banham for my home security. Recently, I had a full house refurbishment and decided to upgrade my security system. From the very first call I made,  I found all the Banham staff involved: customer survey ,surveyors, engineers, carpenters and fitters all very professional. They turned up on time, were all extremely courteous and liaised well with the existing builders on site. I'm very happy with the look and the quality of both my locks and my new alarm system. I will always use Banham. 
I have used their key holding service for years, which is worth its weight in gold. I like the fact that only I can get keys cut so I know that there are no duplicates I don't know of. 

for the cost of the locks that I had installed, must say I'm not impressed, within 3 weeks the handle had snapped off (luckily was still under warranty) but a further 6 weeks after this the "snib or snip" had come out...which once again had to be done under the warranty

for the money I paid for this lock I would expect something a bit more robust, even the bloody plating is wearing off!

even considering going back to my old Yale lock

Banham engineers are very good and helpful.  However try to discuss a compliant with customer service, talk to accounts or any other issue with them and you wont even be provided a name.  The whole "service" culture in this business is lacking once you get into the "back office".  

Note how not a single managers name is on its website, and despite asking multiple times I have never been provided the name of the MD or FD to whom I wished to address a complaint.  

I would seriously look at other providers first.

Nothing but palming off and running me round in circles
 in terms of delivery and supply. Hate to think what they’re for fitting.

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Terrible customer service

The whole essence of their security offering is that they will only cut keys for the registered owner

The problem is that their record keeping on the registration system is unreliable

Twice now - this month and two years ago - I have gone to get new keys cut only to find that they have lost all records of who the key is registered to and I have to go through the registration process again

Me too. Just travelled an hour across London to meet up with a delivery to find it hadn’t left (they said it had) then waited, I rang, they said it would be there within ANOTHER hour, then eventually, say nothing has left their premises. Wish I read these reviews before.

Totally unreliable service I’m afraid. Nothing but palming off and running me round in circles in terms of delivery and supply. Hate to think what they’re for fitting.
Just look below for similar comments about service.

The actual Banham alarm, locks and installation engineers are brilliant, but once you have to speak to someone in accounts then you're in trouble!
The service is terrible, their staff are rude and there is no apology on their behalf for mistakes that they have made.
I have been invoiced incorrectly twice and despite trying to explain to the woman in plain English that since I have already paid the deposit, that only the remainder of the total cost need be paid. Therefore she only needs to do a simple calculation to deduct the deposit from the total and include the VAT on that new total.
However, she still sent me another invoice with the total cost which did not take into account the deposit!
Incompetency can be forgiven if there is an apology for it, but when incompetency is served with insolence and arrogance, then frankly one would be better served elsewhere.

The actual equipment is extremely high quality for both alarms and locks. Definitely some of the best around and a superb deterrent.

The service, and gaps between sales and fitting teams are utterly attrocious. Salesmen saying one thing, fitters turning up and only then saying they need decorators in first, decorators turning up, fitters back, then fitters saying they need BT in... who knows where it ends.

So all in all pricey, well put together but customer service rather like something out of fawlty towers...

Still I'd advise using their equipment, but just expect somewhat third world service !

I decided to splash out on a Banham lock after moving to a basement flat. I knew the lock was expensive £140 plus vat (approx 161), but then Banham charge very little on top for the actual fitting. All in all I paid £210 including 2 extra keys at £14 each. The fitting took just under 2 hours the locksmith was extremely helpful and readjusted my door’s deadbolts for free, then checked the backdoor and gave advice. Excellent service. When I got a quote for an ordinary Yale lock plus fitting it was about £180, but then we are talking London prices! Very happy I went for Banham.

Banham locks are worth the money. Their locksmiths are highly professional and courteous, and the locks really look the part. Case in point:

Someone broke into our block of flats though the flimsy communal door. The door to our flat (with a Banham lock) was right next to our neighbour's door (with a non-Banham lock). The burglar chose to kick our neighbour's door down and leave our flat untouched. They stole his CDs, alcohol, and his socks.

I swear by these guys & on my last 2 house moves have got them in within 24 hours of moving in. They are pricey, but their service is excellent, in both installation & servicing. I have both locks & alarms by Banham and feel confident (as much as you can be) that my house is safe. I also think the Banham logo is a great deterrent as everyone knows its a mark of quality. They're also really thorough on keyholders, linking up with the police & producing extra keys. Plus they provide tailored advice on securing your property.

The shop itself is a bit of an oddity - looks like something out of the 70s - and hides the somewhat pricey nature of the business. Its always busy and you have to wait, but its definitely worth it.

Banhams are well known in London as the manufacturers of high security locks and alarms. Their mortice deadlocks are found on many a London apartment door.

They're expensive, but you're paying for the service: they take security seriously. They take details (address, name) of every property to which they fit a lock, and will only provide spare or extra keys if you can provide evidence that you are the legal owner.

I've also bought window locks there (they have a good range of general door and window fittings) and sought advice on security from them.

Service in the shop can be a bit haphazard when they are busy (I had to wait quite a long time while they dealt with other customers), although when they get around to you it is always personal and helpful.