Burgess Hill
Star distribution
13 reviews
Park Cameras Ltd York Road, Victoria Business Park, Burgess Hill, West Sussex RH15 9TT
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Kiosk Two, The Martlets, Burgess Hill, West Sussex RH15 9NN
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Comment 1 comment on this review
Thank you so much for your feedback. It’s really great to receive such positive comments. The sales team will be delighted to read your review.
I hope you come back and visit us again soon. Please keep an eye for our Christmas catalogue, which will appear in various photographic publications in the forthcoming weeks. It contains some great buys.
Kind regards
Monique Oliver
Customer Operations Manager
Here’s a story with a happy ending.
I decided to sell my Nikkor VR 11 18-200 lens and to replace it with a Nikkor 18-300 lens. I phoned Park Cameras about the availability of the new lens and enquired about the price they would give me for the old lens, which incidentally I had bought there - in the past couple of years I have spent about £3000.00 at Park cameras.
I was told the lens was available for £849,99 and I would be offered £170 for the 18-200. I explained that it was a VR 11 with the anti zoom creep lock, and was like a brand new lens; protected with a UV filter. in the original packing, the leather pouch still in it’s cellophane bag and the instruction book in pristine condition. The lady on the phone said in that case they could perhaps offer more and I should come along with the lens.
At Park cameras in Burgess Hill I was directed to a counter dealing with used gear, I showed the lens and also the bill proving I had bought it at their shop. A young lady consulted a price list and said “£170” I remonstrated saying it was a VR 11 and had been informed that I might be given a better price. The young lady disappeared for about ten minutes and returned with a new18-300 lens and an unsmiling technician who, exuding an aura of suspicion put the 18-200 lens through it’s paces.
On being informed that their best price was £170,00 I said they should make an effort to pay a better price to retain the good will of an old client, even if their profit margin was slightly less.
I could tell from her expression of complete bafflement that she didn’t understand what I was talking about. At this juncture another member of the staff advised me to sell it on the internet, “You would probably get a better price”. To this suggestion I replied “Tell you what, I’ll look on the internet for a better price for the 18-300”.
I bought the 18-300 from Jessops in Brighton for £699,99.
After picking up the lens at Jessops I nipped around the corner to Clock Tower Cameras where a gentleman who is obviously running his own business agreed the lens was in good shape and offered me £250,00.
I’m £220,00 better off thanks to Park Camera’s parsimony, let’s face it; if Park Cameras had offered me just £20,00 or £30.00 more I would probably have sold them the lens and stumped up £840,00. for the new lens.
What would really would have made me choke is that Park Cameras is now selling the 18-300 for £81,00 less at £759,00.
Comment 1 comment on this review
Dear Mr Smith
Thank you for your review regarding our second hand department, and please allow me to start by offering you my sincere apologies for any negative experience you have had whilst dealing with Park Cameras. We pride ourselves on our customer service skills and are always looking for ways to improve on this, so your feedback is extremely valuable.
I am aware that you have already spoken with one of my colleagues to highlight your dealings with some of our store members; however, I would just like to take this opportunity to explain and reassure you of our intentions.
We regularly assess the pricing of our used products, and the prices we offer our customers for their second hand equipment. These are kept in-line with the current market prices although we will of course try to be accommodating where possible. I realise that the amount offered for your lens may have come across as surprising, however, please understand that after part exchanging used equipment we then need to sell these items on at an appealing price. This price may also have been calculated in accordance with the condition of your lens. Whilst the exterior of used equipment often appears pristine, inspections frequently bring to light issues such as dust, internal scratches and fungus that can easily go unnoticed. This is why we must be extra vigilant when taking in pre-owned items.
In reference to the suggestion to sell your lens online or privately; this would not have been said with intent to cause offence, but to offer a helpful and profitable resolution to your matter. This is something we occasionally suggest with our customer’s best interests in mind. How this suggestion is offered to our customers in the future however will be reviewed.
Once again I am sorry that we were unable to assist you with a part exchange or purchase on this occasion and I do thank you for bringing this event to our attention. I hope that this can be used to develop our customer care skills and prevent a negative experience such as this from happening again.
If there is anything else we can assist you with, please feel free to contact us directly.
Kind regards
I needed a professional slide scanner very urgently and despite the usual Amazon listings, I decided to try Park Cameras. Rather than using my Internet Account, I telephoned my order and to double check availability but did not have to explain the urgency. I was promised next day delivery by City Link by default. Next morning, before my 8:30am breakfast, the delivery arrived – perfect condition – not a dent in the box- 150 miles in the 'blink of an eye' and just exactly what I had ordered. I was up and running again inside 24 hours so full compliments as always to the staff at Park Cameras. ... Happy Punter.
Comment 1 comment on this review
Thank you so much for your feedback. I’m really pleased that you enjoyed your shopping experience at Park Cameras. Our calll centre team will be delighted to read your review.
Please keep an eye out for our Christmas catalogue, which will appear in various photographic publications in the forthcoming weeks.
We look forward to being of service to you in the not too distant future.
Kind regards
Monique Oliver
Customer Operations Manager
Comment Be the first to comment on this review for Park Cameras
Comment Be the first to comment on this review for Park Cameras
I've been in this shop several times before and had quite slow customer service, but the prices are fairly good and the staff seem quite knowlegeable. However, today I went there. The shop was empty of all but 3 customers (myself included) and 4 members of staff. Two members of staff were talking to customers. The other two fiddling with displays. I was left waiting at the till for more then 10 minutes and ended up walking out. Not impressed at all and would rather pay the extra £3 and go elsewhere! I have waited long times in the past but not as long as this!
Comment 1 comment on this review
Many thanks for your review. I am sorry to learn that you have recently received poor service at our store in Burgess Hill. From your comments it seems that the staffs available weren’t walking the floor seeking out customers, which disappoints me greatly. Your feedback has been shared with the showroom team and is something that will be addressed further when we conduct our next 1-2-1 coaching sessions with our Sales Assistants.
With 41 years’ experience and a number of nationally recognised customer service accolades under our belt, feedback such as yours reminds us that there is always room for improvement and that we must always have our finger on the pulse.
We do thank you for your comments and apologise most sincerely for the inconvenience you have been caused. I would like to invite you back to our store in the hope that we can restore your faith in Park Cameras. We are always more than happy to help and advise in any way that we can.
Kind regards
Comment 1 comment on this review
Dear Mr Green
Thanks for your feedback on our services and our School of Photography. We have added many new courses and the programme till 19 April 2013 includes ‘Capturing night trails/night time’, ‘Introduction to 5D MKIII’ and ‘Capturing Spring at High Beeches’ and many more. The courses are very comprehensive and our competiively priced.
We look forward to being of service to you again.
Kind regards
Monique Oliver
Customer Operations Manager
Teribble after sales, so make sure everything you buy off them is absolutely perfect. I am still waiting for the lens I returned to them over 13 weeks ago. Take my advice and avoid
Comment 1 comment on this review
Many thanks for your feedback relating to your experience with Park Cameras.
Please allow me to start by apologising for any inconvenience caused, and for the service received.
Our returns department has recently been reviewed and improved, however in an effort to further improve our customer service skills and care, we are actively looking for constructive feedback that will help us achieve our goals.
Should you ever require any help or assistance in the future, I welcome you to contact our sales team on sales@parkcameras.com, and put us to the test.
Kind regards
Not knowing very much about cameras the Park Camera staff at Burgess Hill could not have been more helpful. They did not rush and explained everything and the choice of cameras was extensive. The price of the cameras were far cheaper than anywhere else I looked and having purchassed a Fuji I am delighted with it. Would highly recommend Park Cameras. Telboy
Comment Be the first to comment on this review for Park Cameras
Purchased a camera at Christmas from Park Cameras, Burgess Hill.
Droped it on 16/07/2010 and sent back to Park Cameras for a repair estimate on 17/07/2010. After 4 weeks , had not heard anything from shop so telephoned.They told me someone would get back to me . I have been telephoning ever since and visited shop twice. Eveytime they tell me someone will get back to me , but nobody ever has. Eveytime , the person dealing with it is on holiday ,sick or at lunch. Every time , they give me a different name . It is now 12/10/10 (nearly three months) and guess what .... telephoned them AGAIN this morning 9.00 am , for the umpteenth time and they said someone will get back to me . Still waiting...The worst after sales I have ever come across .
Comment 1 comment on this review
I would like to start by thanking you for your review of Park Cameras.
I am very sorry for the trouble caused to you during this time, and deeply regret that this was not a positive experience for you.
We are striving to improve ourselves and ensure that all customers receive exceptional service from us at all times. Your comments will greatly assist us to train our team members, and certify that we are doing all that we can to satisfy our customers.
Kind regards
Absolutely agree with what dmj has said. When I was looking for a replacement scanner, I did a thorough web search and located the model I wanted - it was the only range that could scan documents into pdf format without additional software, that I found anyway. And Park were really helpful when I rang, and then again when I got there. They reserved the thing for me and talked me through what needed doing. Very fast, very knowledgeable, I would always consult with them now on any purchase they’re relevant for. Jessops aren’t a patch on them.
Comment Be the first to comment on this review for Park Cameras
What looks at first sight like a relatively small camera shop is actually one of the UK's largest camera retailers. Although not necessarily the cheapest place, if you like to 'try before you buy' - essential for a good camera, I think - this is a good place to go.
The staff are very helpful and knowledgeable, and the range of stock is huge. I didn't feel pressured into buying, nor did I think that I was made to feel like an idiot for asking basic questions.
They have an excellent web-site which is worth checking before you go, as it lists whether items are in stock, and they will honour their web-site prices in the shop. (NB The deals on the web-site are often better than published in their adverts in photographic magazines).
It's only 15 minutes from Brighton by train, and then a ten minute walk. There's another shop in nearby Hayward's Heath.
Comment 1 comment on this review
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