Here’s a story with a happy ending.
I decided to sell my Nikkor VR 11 18-200 lens and to replace it with a Nikkor 18-300 lens. I phoned Park Cameras about the availability of the new lens and enquired about the price they would give me for the old lens, which incidentally I had bought there - in the past couple of years I have spent about £3000.00 at Park cameras.
I was told the lens was available for £849,99 and I would be offered £170 for the 18-200. I explained that it was a VR 11 with the anti zoom creep lock, and was like a brand new lens; protected with a UV filter. in the original packing, the leather pouch still in it’s cellophane bag and the instruction book in pristine condition. The lady on the phone said in that case they could perhaps offer more and I should come along with the lens.
At Park cameras in Burgess Hill I was directed to a counter dealing with used gear, I showed the lens and also the bill proving I had bought it at their shop. A young lady consulted a price list and said “£170” I remonstrated saying it was a VR 11 and had been informed that I might be given a better price. The young lady disappeared for about ten minutes and returned with a new18-300 lens and an unsmiling technician who, exuding an aura of suspicion put the 18-200 lens through it’s paces.
On being informed that their best price was £170,00 I said they should make an effort to pay a better price to retain the good will of an old client, even if their profit margin was slightly less.
I could tell from her expression of complete bafflement that she didn’t understand what I was talking about. At this juncture another member of the staff advised me to sell it on the internet, “You would probably get a better price”. To this suggestion I replied “Tell you what, I’ll look on the internet for a better price for the 18-300”.
I bought the 18-300 from Jessops in Brighton for £699,99.
After picking up the lens at Jessops I nipped around the corner to Clock Tower Cameras where a gentleman who is obviously running his own business agreed the lens was in good shape and offered me £250,00.
I’m £220,00 better off thanks to Park Camera’s parsimony, let’s face it; if Park Cameras had offered me just £20,00 or £30.00 more I would probably have sold them the lens and stumped up £840,00. for the new lens.
What would really would have made me choke is that Park Cameras is now selling the 18-300 for £81,00 less at £759,00.