The John Lewis Partnership
Chelsea, London See all Furniture Village in United Kingdom
Sloane Square, Chelsea, London SW1W 8EL
- Sloane Square Tube Station (<0.1 km)
- Knightsbridge Station (0.9 km)
- Victoria Railway Station (0.7 km)
- Contact us:
020 7730 3434
16 reviews of The John Lewis Partnership in English
This is the best John Lewis store period. The product range is everything that you would expect from a JL store, but the think that I love about it most is the amazing staff. The culture of customer service here is superb. Perhaps that stems from good management or the partnership ethos, but I really feel valued as a customer when I go in.
I think it's the staff that make Peter Jones so good. The stock is always 'reliable', which is what you ask of a department store, but then it's the staff that make it a good shopping experience.
Everyone says the top floor cafe is expensive, so I highly recommend the 2nd floor cafe where the view isn't so good, but the chairs are very comfy, it's quiet and you can have one of the best - and cheapest - coffees in London.
Pretty much what one would expect to find in all large JL stores. It was completely refurbished not long ago and therefore the interiors are fresh and spacious.
Yeah, love the restaurant area but it is pricey. Nothing to stop you from just having a coffee there on a quiet Sunday afternoon and take in the views! (you could even sneakily bring your own snack ....) Mind you, for the same kind of view, one might have to pay much more elsewhere. So it is good value really!
Part of the John Lewis Partnership, this department store is the less hectic and more intimate equivalent of the larger John Lewis on Oxford Street.
Peter Jones is an institution in its own right in West London. Generations of people have shopped here, for excellent quality and good value in kitchen and household wares, furniture, fabrics, clothing and much more.
The John Lewis mantra is 'never knowlingly undersold'; they will match the equivalent item in price from any vendor in London, and increasingly compete with web prices too. That doesn't mean it is necessarily the cheapest place: they only sell quality brands, but I have personally never been disappointed. (The one area they don't cover in depth is IT equipment - I wish they did...).
Moreover, they are renowned for their excellent service. I've bought carpets, bespoke curtains, furniture and white goods from them, and the delivery has always arrived at exactly the promised time, the staff have unpacked the goods to check they were in perfect condition, and then taken away the redundant packaging (as well as the old items).
The store also has a nice, informal and reasonably priced cafe-restaurant on the top floor. Their web-based gift service is also well worth a look.
Comment 1 comment on this review
shopaholic, 27 March 2007: Love that store, especially since the refurbishment (the atrium is great). Their fabric department is fantastic! The staff is on the whole very helpful and well informed.
Peter Jones in Sloane square is the more pretenious, self important sister if John Lewis, Oxford Street.
It is more intimate and easier to find your way around but as a result has less choice and you are more likely to come away empty handed as the stock is usually low.
The saving grace here is the staff. Knowledgeable and friendly they make the place worth visiting. They aren't there to sell, they are there to advise what you need (hopefully from their selection, of course).
However the worst thing here are the people who shop here! Upper middle class, rude, snobby, complaining etc.
My advice would be to suffer the bustle of Oxford Street or better still go to one of the out of town John Lewis shops at Brent Cross, Kingston or Bluewater.
It's great but only if you can suffer the posh folks!!!!
I mainly come here for my Decleor treatments but I have also shopped around and my what a shop! I have spent some wonderful hours drooling over the jewellery, housewares and handbags here. A fantastic shop that is positioned like an island in the flow of traffic across from some of the UKs most expensive shops.
The shop itself is light and airy with quirky touches like the spiral staircase. It isn't a tight wrought iron one but it twists around inside the shop in full view of everything so as you walk down you can look around and see what you'd like to explore next as you descend.
Also a fantastic spot to stop if you've been shopping all day and catch a coffee.
I believe this is part of John Lewis as the bags bear the distinctive styling.
We all know the shopping is great; the 6th floor café is the clincher here. Completely over-priced, i mean over £2 for a naked, saggy croissant, but it boasts an utterly stunning view over London's poshest manor. A great place to take your dear old mum, or for a romantic pre or post-shopping espresso.
The food is not memorable, but the panoramic bird's eye view is.
DanFilson, 16 February 2011:
Known to me and millions as Peter Jones
marydonnelly2, 20 February 2011:
Not so much of the dear mum!!!Still it's a nice thought.
Miguelathome, 25 February 2011:
Peter Jones please!!
DanFilson, 8 March 2011:
I know it's Peter Jones, you know it is, but someone put The John Lewis Partnership, Chelsea in the header, and I cannot think why except that it is indeed owned by the John Lewis Partnership
eamon, 8 March 2011:
Believe it or not, I had nothing to do with the name change: don't hate the player, hate the game!
skinnymum, 10 March 2011:
The only person I would take shopping (under complete duress) to the John Lewis which has opened up in our very own Cardiff City would be my grandmother (and even then I'd seriously contemplate waiting outside for her!) Dreadful place.
Fantastic department store. Personally i go to the habadashery, to buy knitting equipment and what not. There are so many great patterns to choose from and I found the lady there really helpful in what colours and patterns to pick. The clothing sold is of really good quality , high standard and durable. It sells great brands such as kaliko, john rocha etc.
Its not the cheapest store, but i have never had a problem with anything i have bought. Theres also a great cafe to sit at if you get tired!
Of the John Lewis partnership but with a different name, Peter Jones lords it over the King’s Road like big brother, imperiously set on the corner of Sloane Square, looking down on Tiffany’s with proud indifference and lazily snoozing in it’s bulky glory.
Also, it has the glory of a superstore feel very few other stores can match. The sheer quality of goods you find in this place is just about as good as anywhere, bar harrods and Harvey Nichols perchance, and the variety means you can shop for quality homeware, clothes and electrics in one building. You know you’ll all be xmas shopping here, so why deny it?
I love the 2nd floor brasserie.
Went on Boxing Monday and it was busy. Every staff member was friendly, fast and attentive. this, to me, gave the place a real professional buzz. Better and not as poncy as the Harrods Illy station, even though I am an Illy fan
Worth a detour
Also known as Peter Jones, this is my favourite John Lewis store; the recent refurbishment has opened up a fantastic atrium in the store.
Great for fabrics, glass and china, household stuff (including small electricals) and furniture. Less good on the fashion side, but after all you have the whole of the King's Road nearby.
Very helpful sales assistants.
The nicest place in the store is the top floor cafe.
From there the views on London are gorgeous; excellent place to meet for coffee before a full shopping session on the King's Road.
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