The Ritz Hotel, Mayfair, London

great place to take the ladies with the best food i have even had in my mouth.

The best hotel I’ve been too so far! As expected, quality is evident throughout. From the decore to the service , the attention to small details is amazing.A wonderful place to impress your American colleague with a typical afternoon tea :) very traditional and superb!

A fantastic hotel and a great place to have tea. I actually enjoy the dresscode everytime I go there, sometimes its just nice to be not surrounded by guys in shorts and sandals… The interior could use some modernisation but its still a great place to stay in London. Anytime again.

Incredible venue, but far too expensive for my tastes.

lovely experience…friendly staff……..with all luxurious amenities of a five star hotel. Was pleased with their services when I went there recently for my business trip…

Tea at the Ritz is a must for any visitor to London, but I do agree it’s become way too expensive in recent years. A shame really.

I went to the Ritz last week (Aug 3rd 11) for the propose of afternoon tea with my grandmother for her birthday. I have enjoyed afternoon tea at many establishments over the years and always at five star level. I have also worked in the catering industry at a management level for some fifteen years. I make these statements so that the reader understands that I am dually qualified when I say the the Ritz afternoon tea is a complete tourist trap with almost none of the trappings with which I have come to expect from an establishment of this standard.
In short the tea was served some 5 minutes after the food arrived and within a few minutes was too strong to drink. The sandwiches were classical and unimaginative. The scones with clotted cream and jam were served with double cream and the jam tasted as though it had come from a tin. We were also offered a slice of Victoria Sponge cake which was heavy and rather tasteless.
The waiter was friendly but to anybody of whom knows five star service, he was over friendly. His white jacket was also filthy on the front and sleeves. In his defence he told me that they serve up to four hundred covers an afternoon.
Men are required to wear a jacket and tie (not a problem) but the temperature of the small dinning area, make this very uncomfortable.
To finish to price is almost double I have ever paid which made me feel cheated and annoyed.

The best hotel in London, my husband and I love it.

turned me away after pre-booking, said I should have explained my disability. its a facial deformity NOT a disability, asked to speak to a manager, told to leave before they called the police!!

Feel I was turned away because I look different!

Had to search around all evening for another hotel

Having an afternoon tea in the Ritz is a lovely experience. I was there ricently for a business meeting and was so pleased to have chosen it so do highly recommend it.

nice hotel.
had a great time.
cheers

My wife wanted to go for afternoon tea. Booking is a performance in itself but the booking staff were lovely when we had to cancel on booking through illness and found us a cancellation for another. It is a bit like a conveyer belt as they have so many sittings. We managed a 1.30pm sitting which was not too bad for afternoon tea. the table we got was great, plenty of room for two with a good view but some tables were very squashed in. Service was superb, efficient but friendly and not intrusive. They offer more food than you can eat and will not let you take food away with you, fortunately my wife had a large handbag for the cakes which we could not eat! Our main criticism is that he chicken and egg for the sandwiches is not free range or sourced so we would not eat them but we had enquired in advance and we were given alternatives. we would have expected that an establishment such as The Ritz would provide better quality produce. Liked the pianist and being able to make requests.

lodged at him a weekend for Christmas. It is worth taking one of his suites. The food is very nice, it yes, is expensive, but a quality. The very correct service.

There is nothing quite like having tea at The Ritz, my husband and I had the most amazing time.

When I booked the restaurant area was full on hearing my disappointment the Manager asked if I would be happy to sit in the bar. It was wonderfully quiet, warm and the staff were very courteous. After tea we had cocktails so probably stayed longer than we originally thought.

The Ritz is a place you can take anyone to be it your girlfried or your granny you will have so much fun.

I was dissapointed this place was not the dream hotel I was expecting. The food was average the service snooty and the room needed updating

Amazing Hotel had a lovely stay there last year.

stayed here a while ago and i felt like a princess wish i could live there forever they really make you feel welcome no matter your class status

I was refused entry. Twice I have attempted to give my business to The Ritz and twice I have been turned away. Once at night, while I watched them allow people late inside after turning me away!

I can only take away that they have bad management to allow such poor customer service to continue.

Your milage may vary, but I don’t think I should have to fight an establishment to give them my money. And I really question the validity of the other reviews.

Respectfully, my reply is this: I have already attempted to do business with you, more than once. Honestly, your are lucky to have had a second chance with me, as you only get one opportunity at a first impression.

Why should I go back a third time? Fool me once shame on you, fool me twice shame on me? I am no fool - I get my sleep else where.

And while I appreciate the lighting - it doesn’t change the experience I had with your company, not once but twice and I am just relaying my experience to the community.

And if you are as good as they say: Then hopefully my experiences can serve as a wake-up call and be used improve your customer service.

I can assure you for every vocal guy like me there is are 9 people who just don’t bother to say anything and just do not come back. But I assure you, we all tell our friends about our experiences.

Indemonstrable regards,
Montgomery

William Kent House was opened as an extension of The Ritz. The William Kent House has been converted into a complete function area with the Music Room, the Burlington Room, the Queen Elizabeth Room and the William Kent room. The Ritz's most famous facility is the Palm Court, an opulently decorated cream-colored Louis XVI setting for the world-famous institution that is "Tea at the Ritz". Beautiful place.

Yawn, what a tiresome place.