Cineworld

Possibly some of the worst customer service I have ever experienced from thier "operations manager" John Lyle.

Firstly we were sold a ticket, upon entering the auditorium we had to go back to ask him to turn the lights on - we were told we were too early! (why show us to the screen then!), then after waiting we were told that there were technical difficulties and that they couldnt show the film. They did offer to give us a free ticket for another screening and allow us to sit in on one of the other films that were showing at the time.

I was with three children and as you can imagine there was quite a que for the replacement ticket so I told the older two to wait by the door for another film while I collected them. When I got to the head of the que and handed over my 4 tickets, I was then told that all the other films were full and I couldnt go back in, I was then handed only two replacement vouchers, I told the manager that I had two other children waiting for me by the other door and was told curtly that I shouldnt have done that! I asked him for the rest of the tickets to which he replied 'You have got them'. I was getting more than a little annoyed by now and reminded him that I had given him 4 tickets and I expected 4 in exchange and then I would be going back in to collect my children with or without his permission! He thrust the tickets at me and snapped 'that's fine!' as if i needed his permission!

To make matters worse he then started jabbing his finger towards me telling me I should respect him more. I am afriad at that point I lost all patience with this guy and told him not to speak to me in that way - He just completly lost the plot and started telling be that he could bar me and get security to 'throw me out!' At that point I walked away as there was clearly no reasoning with the guy.

If cineworld are happy for this man to represent them then I fear they will lose even more custom..

Newly built, as cinemas go, this is generally pretty standard - it's big, fairly clean and they offer all sorts of overpriced food and drink that will turn you into the type of walking heart-attack that you see on shock obesity documentaries.

However, the reason I like Cineworld is that on Saturday mornings, they have a kids club which is just £1 per ticket - including adults - for a fairly recent kids film (choice of three, usually) and also might include a bit of entertainment, like face-painting.

A great way to keep the little monsters entertained for a whole morning for almost nothing !