John Lewis

Good store with good service. No pressure sales service with advice rather than the hard sell. Store is quirky and not a purpose built out of town selling machine so it still has lots old character charm. Obviously not the cheapest but when I’ve had to return stuff here, they have been super helpful and even offering to replace a tv just outside warranty.
- Also one of the best parent & baby rooms I’ve seen so far- clean , multiple changing mats, seats, bottle warmers, separate bottle & breast feed areas – even an automatic door so you can get in and out easily.
- updated Jul 2011 – This JL store is going through a refurbishment so it’s modernising. Also just been to get my iCandy pram repaired and the customer service is excellent. Very helpful and are getting an exact loan buggy replacement for me.
Updated: Aug 2011 – generally the improvements are for the better. The tv section and electronics are much more aesthetically pleasing. One major casualty is the parent and baby room which unfortunately a shadow of it’s former self. Half the size, more upmarket but only 2 feeding mats, 2 feeding chairs, so during busy periods you have to wait.

An old fashioned store which refuses to get with the times. I popped into the tech section to encounter several assistants who ignored most of the customers. The one assistant who did 'help' was both rude and lacking in any knowledge. Sadly not the first time I've had bad service in there either.

went to buy a sat nav but no one available who knew anything about them. Decided to buy from Argos as the service level was the same and I got a £10 voucher.

Paul H

far to big
far to over priced

Great department store spread over 4 floors. They have a “Never knowingly undersold” policy since they were called Heelas - they often need reminding! Perhaps a little expensive for men’s cloths & computer bits but if you want to match a button, find that oddball kitchen utensil for your mum or a set of cutlery - this is your shop.
However, in a middle of a serious recession, they were uninterested in negotiating over the price of a clock. I got the impression that this was “company policy”. I will be shopping there less from now onwards!

Fantastic department store, generally a bit pricey, but they do price match and their customer service as a chain is second to none, although some staff in this particular store leave a little to be desired. They have a very well stocked haberdashary area and good small kitchen applicance section. The layout is a little confusing, especially in the pc and tv section so it’s worth having a good look around before you decide they don’t have something.

i bought a shirt for my husband fro here….its costy but the quality is much better than any other shops…

This large John Lewis in Reading is opposite the Oracle shopping centre and can be accessed via Broad Street. The store is set over a few levels and carries a wide range of stock. As a 'jack of all trades’ store, one usually visits John Lewis when browsing rather than looking for something specific. I have picked up some bargains here in the past, especially during the sales. The layout of the store can be a bit confusing, with merchandise often split by manufacturer or designer, so make sure you take a good look around.

I visited this store today and was very disappointed with the customer service.

I wanted a 'sausage dog’ draught excluder and 3 staff sent me to 3 different departments before I found where they should have been (out of stock!). No-one took ownership of my query which was very disappointing.

I then visited the china department to look for Orla Kiely mugs, I was returning 1 I had ordered which was broken. I was told they did not stock them. However, when given the broken 1 to dispose of the assistant realised they did stock them and found me a replacement. Again, very disappointing stock knowledge, even within their own department.

John Lewis has a tremendous product range, but this is useless if staff are not aware of it and where it is.

a lovely store, but obviously very pricey - good for those things you really need to last - electricals etc, but it is still worth asking for a cheeky discount :)

John Lewis is a massive old fashioned type store which sells high quality items the vast majority of which are probably out of most people’s reach to afford. It also has a lovely toy shop and usually a major toy or two out that the children can play with.

It is the type of shop you visit at Christmas as it has a lovely atmosphere this time of year as well as fantastic gifts and novelty items. Indeed it has almost become a family tradition for me and my son to visit John Lewis every December and he is allowed to pick out 2 decorations for our Christmas tree.

I have also shopped here for special gifts for close family and friends as they sell lovely jewellery and some of the prices are quite reasonable.

More of a store for me to look round than to buy from as for most of the year it is far too expensive.