Hi, I am having the same problems. I need to cancel my flights which they have said I can do my email but are saying it when I am trying to call to sort it there is no answer! And if someone does answer they say they will pass me on and then back to the start again! I have had a couple of responses by email saying I can cancel it for 360 and I really just want to do that and never to deal with them again!!!!!! But they are saying the refund will take 3 months and I am scared to do that and then never to hear from them again! Were trading standards able to help you at all? And how did you go about getting your bank to charge the flights back? Thanks for any help
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27 reviews of Omega Travel in English
Our flight with Lufthansa was cancelled due to strike. When my boyfriend (speaks only English) rang up Omega, he was hang up on numerous times by different staff who all pretended they did not understand English. He was also sent embarrassingly poorly written e-mails from Omega, where they spelt 'You' as 'u' and made other spelling mistakes which they should be embarrassed of if they were a legitimate business operating in the UK.
When I rang up and spoke to them in Chinese, they did not hang up on me but told me Lufthansa flights were not cancelled. They didn't know it was cancelled. They said why don't you go check at the airport on the day? Hello? It said so on Lufthansa official website that it was cancelled. This is one week before and I don't live in London. What kind of advice is that to show up on the day, travelling hours to Heathrow airport in the hope that something was changed? Totally irresponsible and unhelpful. They refused to look on the Lufthansa website when I directed them there. A cancelled flight is stressful enough without having to deal with idiots at the same time!
I don't recommend Omega to anyone, not even to Chinese speaking people!
cooledeals3625080411, 22 November 2012:
rails, 22 November 2012:
After over 40 calls and no answer, I had to really pester the airline to get them to be involved! In the end my airline contacted the agent and then put me through. I paid the difference in the new airfare (which had increased due to the faceted I couldn’t contact them for 3 days). I have a trading standards case open and have encouraged everyone who has messaged me on forums or social media to also contact them (over 30 responses so far!). My bank is also looking into the non answering as phone as a reason to charge back as I didn’t have the opportunity to receive the goods I had paid for but I will know more on that at some stage.
Finally don’t ask to speak to the manager cause all you will get is Douglas telling you to take him to court and that’s about it. I have written a few emails and had one response from him. I also have written to my airline who is also contacted me and are looking into the agent and the problems I had with them.
I think if you refund you should be ok, as they do send you a link to confirm cancellation.
irvsax, 6 April 2013:
Have you had any more progress on this. I have just booked with them and made an error. They strung me along until the next day and then said that you can only cancel on the same day as making the booking. However, the terms where they mention this are not the terms that their confirmation email links to with regard to the booking.
An absolute joke of a company that now want to take £700 for a ticket that someone cant travel on instead of just allowing me to pay a £30 admin fee for the error and then allowing me to re-book the ticket.
I would love to have my day in court with them!
cooledeals3625080411, 8 April 2013:
I had a nightmare with them, it seems nobody would talk to me on the phone, They kept hanging up! Terrible service!!! BUT I did eventually get my money back through persistance, I filled in a form they eventually sent me and got my money back (well 1000 out of 1300) about 2.5 months later! Was nervous waiting for it to come in but did eventually. Its just so hard to get any communication with them. RUDE is not the word"!
irvsax, 8 April 2013:
Thanks for the info? I have been in constant communication with them, but no-one is able to accept any responsibility, they just let me talk and say ‘ok’ without actually responding to any of my points.
They are quoting a cancellation term that is in a different set of terms and conditions to the ones their confirmation email links to. Its totally wrong and disgusting. I currently have an unusable ticket that they could have cancelled on the same day for me, but deliberately strung things along and then the next day they say its past the deadline and nothing can be done.
Who did you contact to get the form?
rails, 8 April 2013:
I had no my luck with anyone at the travel agent and in the end my airline ..who said felt terrible for the way their product was sold and how I couldn’t reach anyone actually offered me over £500 refund on my ticket and booked me a cheaper ticket. (Which is not usually practice but they understood I could not reach the agent and I am a FF with the airline). I guess I learnt my lesson and I have at least had the chance to discourage other people from using them via social media and my contacts in the travel industry. Good luck..it was a horrible experience dealing with this company!
irvsax, 8 April 2013:
I see. Sounds like it is going to be quite a battle. At the moment my 85 Year old grandmother cannot travel back to the UK to see her family because of this lot. Admittedly i made an error on the booking in the first place, but i informed them immediately on the same day of the error and they took their time saying they would get an amendment made with the airline etc and never mentioned the cancellation policy. Turns out the airline wont make the amendment and now i have missed THEIR deadline on cancellation, even though i was never informed of the cancellation terms and conditions. Its a right mess! But they are such lowlife scum that i will fight them from every angle!
rails, 8 April 2013:
Yes your right, anyone has a 24 hour period to “void” a ticket asking as its done before midnight the day the ticket was booked. If I was you I would try your luck with the airline..however they can be as unhelpful as they say “we can’t” alot if a travel agent made the booking.
Fair enough you made a mistake, we all do but they have taken your money and offer no help it assistance in fixing the problem.
Try and also contacting trading standards as more people who complain about this really helps with getting them investigated!
irvsax, 8 April 2013:
Yes exactly! I wish i had booked directly with the airline (BA) now as they would have refunded and sorted this out with no problems. I will keep on at the airline, although so far i have experienced exactly this problem where they say they cannot do anything because it is via the agent. I would still expect that the airline has some responsibility as it is their ‘product’. Not really fair on the airline as they have done nothing wrong.. but its such a simple thing… just cancel this ticket and sell me another one.. i cant see how any business cant see this as simple transaction. They dont even lose money!!
I will be contacting EVERYONE! I have already asked the bank to stop the payment due to them not adhearing to their owns terms and conditions, and i will be contacting ABTA, trading standards, the media and go all the way to small claims court if necessary..
Its just all so needless!
DO NOT USE THIS COMPANY!!!!!! It's a pathetic excuse for a business.
(by the way I had to select a star if I didn't have to I wouldnt!)
This is not a travel agent it is a call centre based in India - they package flight deals at good prices but the customer service is diabolical.
The airline that we booked for some flights cancelled our flight and Omega litereally wiped their hands of us, they refused to give us a refund, despite the fact that that they had not even bought the tickets from the airline. The customer service was non existant. They then had the cheek to suggest that we pay them a further £1000 for other flights, which we couldn't affpord as they already had £1000 of our money already! Eventually after spending the best part of 2 days on the phone to them they agreed to refund us though this was over 45 days later when we were already on holiday. Please do not use!
Overall, it was a very bad experience and I would avoid Omega in the future and if you want a hassle free travel I advice you to do the same.
I have been emailing this company for weeks and get no answer!!
Dreadful customer service by email and worse by phone!
They may be cheap but not worth it pay a couple of pounds extra and book with a good company!
AVOID AVOID AVOID.
When we got home we phoned Omega to complain and were told to write an email, I have now written three email and had no response. TERRIBLE CUSTOMER SERVICE. My advice, dont use them, they might be cheaper but it is not worth it!
I started booking online, became worried by the reviews, rang them on their London number (at 7.30pm), and after a single false start, spoke to a very polite gentleman who offered to book the flight for me over the phone at a slightly higher price to the internet offer. I declined but asked how I might avoid double/triple payments etc with the online version, and he informed me to enter my details carefully. I asked about how long it would take to resolve a problem with my payment if I was multi-charged (again worrying about the bad experiences in the reviews of others on here!), he said that they hgave a process and it should be fine.
I went ahead and booked online, everything was fine, but once I'd entered by bank details and clicked submit, the "waiting" page (with the processing icon spinning) did not update even after several minutes and show that the payment had gone through successfully. I panicked and called Omega back, and spoke to the same guy. He took my surname and inormed me that my payment had gone through, and then he manually forwarded me an e-ticket. OK the e-ticket wasn't perfect - it had an extra line at the end of the itinerary with a random date (23rd Dec 2013 ??) and no details for this date underneath, and the invoice amount was for £20 less than I'd paid. He couldn't explain it as for some reason on the copy of my ticket he had in front of him the amount was the correct amount. weird. He's going to check it out with his supervisor tomorrow and get back to me. Not too bothered but as I hope to claim this journey back as a business expense, would be a shame to lose £20.
I've just checked on the actual airline (Emirates) website that the booking details had been received and everything looks fine, and my 'manage my booking' link shows me my itinerary as expected (phew!).
So not a bad experience (admittedly I'm not changing a flight or doing anything complicated), despite the fact that even as I write here, half an hour later, the payment processing page on the Omega site is still in waiting mode . . . .
AVOID!! I booked an Emirates flight with Omega through a price comparison
site and saved a whopping £5 compared with booking direct with Emirates. I'm on
a budget and this saving made me happy at the time. All was good with Omega until I
wanted to change my flight. Omega's customer service is perhaps the worst I
have ever experienced. No option to change flights online (if I booked direct
with Emirates I could easily have changed my flight on their site - within
minutes). On one occasion, I was asked by a customer advisor at Omega to print-out and sign a letter confirming date changes and fax it back to them.
Seriously? They did, however, eventually relent when I explained that I don't
travel with either a printer or a fax machine. Omega has been terrible at
replying to my emails. If they did reply, the replies I received were
often less than professional. I have spent more than 30 GBP (so far)
calling Omega's call centre from overseas in an attempt to change my flight. On
numerous occasions, the offer of a call back was never followed through.
Omega's call centre (and I assume email contact centre) is not UK-based and
clearly has a limited grip on customer bookings and on the English language. On both the occasions that I requested to speak with a UK-based
supervisor to escalate a complaint, I was hung-up on. Not even worthy of one star. Perhaps booking in one of
their branches is a different experience. This is day five of me trying to
change my flight with Omega. Wish me luck.
Be careful when you book as once you have entered all your details, card payments their site advises that you have to wait for an email from them to confirm the flights have been booked. However they cannot guarantee you that the price will be the same!
On their Terms and Conditions they advise that refunds are made between 4-6 weeks, however they do say 3 months if you call them
Shocking customer service and unhelpful. They do not know what they are doing and advices you incorrectly. This company needs to be investigated for charging their customers twice.
they said they could cancel one booking - which they didn't and now cant promise we will get money back for one of the other flights.
Skyscanner endorse them but may remove them. Other agents you use to deal with them need to be informed and copy this link to them.
banks should have safeguards in place to help provent this from happening as should omegas website.
report them to ABTA. Details below as are their other trade names.
WHAT A JOKE!!!
Omega Travel Ltd
ABTA Number: J3326 & W4939
Telephone: 01908 259988
Fax: 01908 550596
All the package holidays organised by this company are covered by a scheme which provides for your financial protection in the event of company failure.
Omega Travel Ltd
Also trading as: Budget Travel, Chinese Travel Shop, Omega Travel
Then, after payment, I received an e-mail saying that MY BOOKING IS NOT YET CONFIRMED.
Then another email saying that MY CARD WAS DENIED with a link included for paying again.
Then, after their acceptance of my payment, I received an email simply stating this - Thank you for your order online. Order #XXX. No mention about my bookings, no details, no anything.
I was calling all their hotline numbers but no one was picking up. I emailed the but no response.
I was starting to panic and think that omega might be a scammer. I called the Airlines directly and they said that there were bookings but they were not final since Omega has not issued the necessary e-tickets.
I re-read all their emails and there was a fine print saying that they will not issue an e-ticket! What you have to do is (no instruction as to this, I just thought of checking) is to visit their website and download the etickets yourself. (Ticket will appear about a day later)
The worst experience I had with booking online. I swear.
I am having an on going battle in cancelling some flights I bought back in June. Everyone speaks very very poor English bar a supervisor called Douglas at the Milton Keynes branch. He did not answer any of my questions instead just mocked me and told me if i didnt like it to take him to court and we could all sit in a room and talk about it.
Since June I have had NO correspondance apart from one confirmation email which informs me they may change my flight dates. It has NOTHING about being a restricted flight and about being part of a "promotional flight booking." Flights cost me £1164 for me and my 4 year old to Thailand, due to unforseen circumstances I must cancel. Initially I was told I would be charged £680 , now since my battle it has been brought down to £580 and being forced into doing it before the end of september. (So then I can no longer argue my case once I accept a refund amount.)
I know I would lose maybe £300-£400 but this amount?! They are just so unprofessional, dodgy and I would strongly recommend not flying with them!
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