Hi, I have THE SAME problem with Fitness First in Baker St. and the manager was on holiday, after she didn´t call me and commercial said for me don´t worry she has just now a lot of job after her holiday. It was the contract for 4 months – 1 month offer 9 pounds for this reason, as said to me commercial, they didn´t count this month so it was error of them.So after 3 weeks waiting for some answer the manager said me VERY RUDE that they won´t pay my money back because I cancel my membership on 2nd May!So why they made me waiting 3 weeks and saying that they return my money back because if I know that I was using this month my membership!Any way I don´t understant why commercial sent me email like apology I can go to the gym (It was 25.6.) to end of June free!!!!!!!!!!!!
Victoria, London See all Fitness First in United Kingdom
We'll look at your motivations, help you set goals and guide you on a journey to... show more
We'll look at your motivations, help you set goals and guide you on a journey to improve health, fitness and change the way you feel about yourself. show less
136 Victoria Street, Victoria, London SW1E 5LD
- Victoria (<0.1 km)
- Victoria Coach Station (0.2 km)
- Victoria Railway Station (0.2 km)
- Contact us:
020 7828 8221
3 Reading Lane, Hackney, London E8 1GQ
“énergie fitness is part of the énergie group who have been operating fitness clubs since 2003 and now operate over 90 clubs in the UK making us the third largest fitness club operator. Our fitness clubs have been developed for members who want...” more...
5 reviews of Fitness First in English
The worst customer service!!! I cancelled my membership over two months ago and the last payment had to be in May, but June comes and I see they still charged me!!! I called like 5 times to the gym leaving messages. Nobody called me back. I called customer service. They said my membership is not cancelled! Promised to call me back. Nobody did. It's almost a month and nobody is helping me. I just want to cancel my membership!!! and I am sure I will never sign with them anymore and I will make sure to pass a message to all my friends. I guess this is what the Fitness First really want.
Comment 1 comment on this review
Zuzana1, 27 June 2012:
Hi Everyone, I am absolutely ropeable with Fitness First. Their customer service is possibly the worst iv experienced for any organisation. Positives: The gyms serve their purpose if you don't mind them being overcrowded and smelly which is fine as i don't smell like roses when i leave a gym anyway. The service and employees in the gym are ok, personal trainers great (but then they aren't fitness first they pay for the space). Negatives: Head office is another matter entirely. I cancelled my membership in October of 2009 and have been charged until April this year and I am to recieve no refund for membership fees or bank charges incurred from their incompetence to cancel my account. I rang the manageress at my fitness first to enquire why I was still being charged in January and she could find no record of cancellation however cancelled it for me as of the 1/07/2010. Come march and I am still being charged.. by this stage I ring head office and again they tell me they would cancel it and that as I have email proof I will be refunded from January 2010 when the manageress cancelled the account. I did not hear back for another two months. I have spoken to many people at Head office as none ever get back to me and just recieve now an email from Head office declaring that a decision has been made and I am entitled to no refunds as I have no proof I cancelled it prior to March!! (i left the country in october 2009 to go home to australia) when I had emailed the manageresses email stating clearly the membership had been cancelled in January. The total fees and charges I have incurred and that have been debited from my account from october last year is a total of approx 500quid!.
The incompetence of this organisation is unbelievable and as for using customer service and fitness first in the same sentence.. you make your own judgement. All I can advise is do not give this organisation your bank details ever, they can not be trusted.
Hope this helps in making your decision on which gym to join, don't always go with the cheapest you get what you pay for and end up paying more than it is worth anyway! Luck!
This is a really bad gym. I completely disagree with Sher below. It’s small, stuffy and the staff are generally disinterested. Cramming 80 people into a room the size of the squash court is not fun and i am bamboozled that Londoners would be willing to part with £30 per month (or more) for this facility.
I won’t be going back.
Fitness First in general has a reputataion as a quality, popular establishment. The Victoria branch in particular highlights why they have generated that reputation. The staff are friendly, helpful and polite and the gym itself is on the small side but personally I see this as a bonus as once you finish in the cardio area, there’s no maze to find anything else. The equipment is of excellent quality and the changing rooms are clean, bright and brilliantly decorated.
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