I have to say, I tend to agree. We were there today and it almost seemed like we were a burden for being there and having the audacity of ordering tea and cake! When I asked if there was a menu I was told by Fanny that ’it’s not a restaurant’ and when my brother-in-law ordered a ploughmans, he was told he would have to wait and see if they were ready to take any more orders. It seemed everything we wanted was too much bother. This was my second trip to Fanny’s, the last one being a couple of years ago and comparing past reviews to recent ones and my own experience it does seem that service has slipped a bit and the ploughmans (yes, he begrudgingly got his meal) and the cake was a bit disappointing for the price paid. Kids loved the setting and the animals though.
12 reviews of Fanny's farm shop in English
Today i was in with a mate cycling around the area,we had coffee and cakes,fantastic service,plus a delicous coffee(filter)and freshly made cakes.My friend had never been there before and loved the atmosphere,and location and service.He and i will call back when next passing,
So thanks Fanny and team ,i will allways be back!!!
We were looking forward to a relaxing family birthday treat, what we got was a surly reception from Fanny almost as though we were causing her an inconvenience for booking the tree house, the food was poor to say the least with 4 of the sandwiches being empty! half a round of jam a packet of crisps & a drink was a childs tea for £9.50, the crockery was chipped and cracked and in some cases dirty. All in all they couldn’t have made it any worse if they had tried, but they did…..by charging extra on top of an already over the top price for a second pot of tea, needless to say we won’t be going back and definitely shall not be recommending Fannys’ Farm Shop
We visited Fanny’s Farm on Sunday 16th October 2011, there were 3 children and 3 mum’s booked in for morning tea in the Tree House there.
Having read the previous reviews i was a little anxious in meeting the famous Fanny! How ever when we arrived Fanny greeted us with a big warm welcome and we immediately felt at ease. With so much to look at both in the farm shop and outside we were fascinated with all the little nicknacks, querkey signs and fantastic setting.
The tree house was fab, little steps that led up to it, and entering the tree house we were met with warmth form the fire, candles glowing and a real ambiance to the place. Both adults and children fell in love with it and we will be booking it up again when we get home
Just absolutely fabulous!!!
Would highly recommend for adult and children.
i must say the setting is gorgeous, and some of the produce they sell is lovely. But the thing that i felt let it down was Fanny herself. All of the staff there were very polite, smiling and saying ‘morning’. Whereas Fanny when we were buying some of the produce spent the first 3 minutes stood in front of us belittling one of the girls who worked there, telling her off for not hanging a sign correctly – before even acknowleding the fact we were stood there with an armful of products to buy. When we gave her the jars and things we had bought, she just huffed and puffed, in the most unwelcoming way. No manners, no smiles, even my husband who is Mr. Placid commented what a rude (and slightly scary) woman she was.
Hopefully she was just having a bad morning, but sadly we wont be back
Comment 1 comment on this review
slummymummy30, 17 August 2011:
Unfortunately today we had a bad incident at Fanny's which has left us feeling very shocked and saddened. My family and I have been regular customers at the farm shop for a while and have always liked the beautiful shop interior and the friendly outlook of Fanny and her staff. We had tea there today and then bought some groceries in the main shop area, upon getting to the checkout Fanny began taking the items out of the basket and then writing the weighed totals of the vegetables on a sheet of paper. After writing all of the prices down she very quickly scribbled a "5" down next to one of the prices so instead of being "81p" the price now read "5.81", my girlfriend and I immediately saw what she had done and so began totalling the amounts up in our head. Fanny made a point not to use a calculator and ran through the calculation herself by hand - my g/f and I worked the total amount out to be around £15 (excluding the additional 5 she had added), Fanny then told me that the total would be "£20.67". I just couldn't believe it, in a bit of a state of shock and with other people in the queue I stupidly paid without challenging her - upon leving the shop my g/f and I both turned to each other and said "did you see what she just did?" and both of us had clocked it.
I was extremely disappointed to see that Fanny had duped us in such a way, especially as my family have been excellent customers to her over the years. I know that the farm shop has been hit hard by the winter as it had no access by road with the snow, I can only assume that taking the extra money is to try and balance the books after a hard winter but there is absolutely no justification for this kind of behaviour. Very very disappointed, my family and I will never ever shop there again.
fannymaiklem, 9 February 2011:
we are very affended and upset by a comment like this been put on line before telling us. Fanny is human and mistakes can be made. Fanny and her staff would never intentionally over charge anyone we are sorry for the upset, if you would come to us we will resolve this issue.
CamilleOlivia, 13 February 2011:
Fanny dont be upset by the comment above! As university students, all of us girls LOVE your little shop and tea room! In fact as part of my final major project I am creating a shop inspired by Fanny's Farm shop. We continue to spread lovely words about it! x
carolynsea, 25 June 2011:
I am shocked that you are happy to write such a comment but didn't have the decency to point out Fanny's mistake to her face! she may have been absentmindlessly thinking of something else at the time and it was an honest mistake. Rather over dramatic review!
phalenopsis, 3 August 2011:
Very very over dramatic and almost liable comment, if you saw a mistake had been made you should have pointed it out. How do we know the item wasn’t actually £5.81 and the mistake wasn’t yours? To write such a thing makes me think there are other motives behind this post.
joanhowroyd, 15 May 2012:
I can’t believe the horrible comments made about Fanny and her staff and I certainly can’t believe that the couple that made those horrible comments were too shocked to say anything about supposedly being overcharged, by the tone of their comments you could tell they are not the sort of people that wouldn’t have spoken up. Fanny doesn’t need customers like them.
This place is pleasant enough and the scones and cakes are very good. This time we had an unpleasant experience with the staff. Our two year old was tasting tea for the the time. We asked if she could have a little cup of her own to feel grown up and were told only if we ordered another tea. Most restaurants are pretty accommodating to little children... this one is not. If you want your child to have a very small portion of what your having be prepared to pay for an adult. This was the owner's daughter so it must be their policy.
Country setting, city attitudes.
Reviewed using iPhone. Get the app
One of my favourite places ever! My 3 year old daughter also loves it. The food menu is limited but we're quite happy to share a ploughmans and a cupcake. I love the quirkiness and the mis-matched crockery.
There's so much to look at and my daughter loves the two dogs wandering around and Fanny and daughter Nelly always chat and say hello.
Wonderful place - I hope it never changes.
This place is really lovely, one of the best things anywhere near Chipstead. For a start there is a PIG wandering around, possibly TWO....I hope they're still there as I imagine this review would send people's expectations soaring....the cheese scones are also excellent (they will definitely still be there, don't worry), as is allll the cake, especially the carrot cake, and the TREEHOUSE is awesome, very good place to celebrate a birthday/anniversary/anything really. If you come to the Chipstead region and don't visit Fanny's Farm Shop, I can't possibly imagine what you are doing with your time.
I love this place! Slightly out of the main Redhill, this is definitely worth a visit. Their fresh fruit and veg is always really good – all organic of course. Good place to take the kids at the weekend in the summer with fun stuff to do for them!
This is one of my favorite places I’ve been to for a cream tea! The cream tea was one of the best. Scones freshly baked and warm, served with clotted cream (none of this rubbish pretend cream). The scones came on a cake stand (the old fashioned tiered type) in china cups and teapots. Nothing matched but that was the beauty and charm of the place, it feels very rustic.
They had chickens and you could collect the eggs fresh to buy, they sold veg, jams etc…everything you would expect from a country shop. they also sell plants.
You can also hire the tree house to have a high tea, morning tea, ploughmans lunch.
If you fancy doing something different give Fanny’s visit it is exciting and enchanting.
Really beautiful. I went for a relatives birthday in the treehouse, went into the tunnel of junk (worth a visit), and helped chicks back into their pen after looking at the little piglets. The staff were really kind and friendly. The cakes and organic cola were really nice.
This is one of my absolute favourite places to go, summer or winter. As the name suggests, it’s marvellously eccentric and dominated by the character of Fanny herself, farmer and businesswoman extraordinaire.
It has the feel of a real old-fashioned tea shop, complete with mismatched china, wobbly tables and totally delicious homemade cakes. The garden is gorgeous in the summer and best of all is the tree house. Everyone from my 6-year-old son to my 76-year-old father enjoys eating in a tree house, with a basket on a pulley to haul your order up.
After eating you can wander round the shop and bric a brac area, talk to the pigs, sheep and chickens, and sometimes help yourself to a fresh-laid egg.
Write your review of Fanny's farm shop
Places nearby Fanny's farm shop
Your bookmark has been removed
Your bookmark has been saved
Did you know?
You can access your bookmarks from our mobile apps!
From now on, we'll make sure you get updates about this place.