Pearson Ferrier

I am absolutley sick to death of Pearson Ferrier, we have rented a property with them for just under a year and it has been nothing but a headache.
On viewing the property, they made appointments which they didn't turn up for. This should have been a sign, but we liked the house so decided to rent it regardless. This couldn't have been a more wrong decision.
Again, the agent arranged to meet us at the house on the morning of the move - but did not turn up! On going to the offices to collect the keys, they couldn't find them! That hadn't done an inventory which meant the day after we moved in they had to send somebody round to do one - who did turn up surprisngly, however this was due to the fact he didn't actually work for Pearson Ferrier.
On moving in, we found the back door of the property was unlocked, and couldn't be locked. The bathroom and kitchen were filthy, the oven was disgraceful. Pearson Ferrier had let the landlord to believe that they had paid for this to be cleaned professionally - a big fat lie!
The kitchen floor was cracked and sharp. I can't even begin to list all the problems, instead of it being a happy day, it was a nightmare. Since this day, any problems I have had in the house that need to be fixed, have taken months to do so.
A leak in the bathroom last September, has only just been fixed! However, this has left damp in the kitchen which has still not been sorted. Infact, as I write this I am waiting for them to come and fix it, they were meant to be here an hour ago... no surprise, nobody has turned up.
The back door broke again last week and we were left for a whole week without access to the back of the house, Pearson Ferrier didn't care that this was an emergency exit.
Pearson Ferrier are absolutley terrible, I will most certainly not be renting through them much longer and strongly advise anybody thinking of renting with them too think twice.

DO NOT USE PEARSON FERRIER!!! Renting through them has been a complete nightmare from start to finish. Our notice was 18 pages and consisted of a full list of everything they had not helped us with during the year we rented with them. Granted, our landlord was in their words ‘unreasonable’; however as the managing agents it was their job to manage the landlord a well as us, the tenants. They couldn’t manage their own offices and communication, let alone a difficult landlord. They are incapable of responding to letters and phone calls. Whenever we had an issue or something which needed doing, they accepted and backed up the landlord’s standard response of ‘well it was ok when I lived there’. I will never, ever, use or recommend them.

This is an estate agent located in the main street in Ramsbottom. It is also affiliated with Fine and Country. We recently purchased a house through this agency and found the staff to be most helpful and friendly.

There is a selection of properties in the window and also on the walls inside. They also have a website which is fantastic, as you are able to go on a 'virtual’ tour of the rooms of any house you are interested in.

Parking has to be on a side street, as it is on a main road. The staff were helpful, polite and courteous and we received good communication throughout.