Covent Garden, London See all Fitness First in United Kingdom
We'll look at your motivations, help you set goals and guide you on a journey to... show more
We'll look at your motivations, help you set goals and guide you on a journey to improve health, fitness and change the way you feel about yourself. show less
6 Bedford Street, Covent Garden, London WC2E 9HZ
- Charing Cross Tube Station (0.2 km)
- Charing Cross Station (0.2 km)
- Charing Cross Railway Station (0.3 km)
- Contact us:
020 7240 8411
Marylebone, London W1H
“Hello! Welcome to the home of Marylebone Village Fitness. We are a personal wellness and beauty studio located in a beautiful Georgian house in Marylebone, Central London. MVF's brand new Power Plate studio offers small classes (never more than...” more...
4 reviews of Fitness First in English
Star rating for this review is difficult as my gym experience was pretty good, the issues started after I cancelled my membership.
The staff at this gym are fantastic, so friendly, always remember you by name and their classes are second to none. Very motivational spin instructors who push you to achieve your results. Nice variety of classes however a few of the instructors were consistently late which made lunch time workouts difficult.
The gym itself it fairly small but seems to work for the number of members even during peak times. The bathroom facilities are in need of a deep clean so would recommend wearing flip flops. Plenty of hair dryers and mirrors, one private changing room for those who prefer to change in private.
I only left this gym due to my work location changing; this is where my problems started. I cancelled my membership and completed their ‘departure form’. I have since had 5 monthly payments debited from my account since I cancelled the membership! I’ve found speaking to the customer service department extremely frustrating. The first time I was accused of lying about completing the ‘departure form’ as I was still being charged. I scanned a copy of my departure form to the customer service team and still I have to pursue this with them on a daily basis. A long month later I was finally advised the money would be refunded in 5 days. I went on holiday and came back 3 weeks later and still no refund had hit my account. Most times when I called I had to leave a message yet not a single call or email was replied to. In desperation I called the club directly yet no one called me back from there either. I finally managed to get a hold of customer service again and the refund was processed and hit my account 3 days later. Fantastic right…? No, the following day I was debited another months membership so I called Customer Service yet again only to be told ‘if we have taken the money it won’t show in our system for 8 days, so you will have to call back then’! I have called back today and have been advised the money will be refunded in 5 – 10 days. Fingers crossed. In total I have been debited £250 of unauthorised membership charges.
I have since joined one of their competitors due to this experience.
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