Fitness First

Excellent gym for a quality workout. I visit it twice a week after work and I like it. The training keeps me in good shape and it's a real pleasure doing that at this gym. The equipment is good and there's always room for everyone.

I'm going there not so often, but may be in the future I will be more obstinate and patient. I know that the results can not be immediate, but with the needed efforts everyone can achieve the perfect look for himself. The prices are ok, the interior is normal.

Star rating for this review is difficult as my gym experience was pretty good, the issues started after I cancelled my membership.
The staff at this gym are fantastic, so friendly, always remember you by name and their classes are second to none. Very motivational spin instructors who push you to achieve your results. Nice variety of classes however a few of the instructors were consistently late which made lunch time workouts difficult.
The gym itself it fairly small but seems to work for the number of members even during peak times. The bathroom facilities are in need of a deep clean so would recommend wearing flip flops. Plenty of hair dryers and mirrors, one private changing room for those who prefer to change in private.
I only left this gym due to my work location changing; this is where my problems started. I cancelled my membership and completed their ‘departure form’. I have since had 5 monthly payments debited from my account since I cancelled the membership! I’ve found speaking to the customer service department extremely frustrating. The first time I was accused of lying about completing the ‘departure form’ as I was still being charged. I scanned a copy of my departure form to the customer service team and still I have to pursue this with them on a daily basis. A long month later I was finally advised the money would be refunded in 5 days. I went on holiday and came back 3 weeks later and still no refund had hit my account. Most times when I called I had to leave a message yet not a single call or email was replied to. In desperation I called the club directly yet no one called me back from there either. I finally managed to get a hold of customer service again and the refund was processed and hit my account 3 days later. Fantastic right…? No, the following day I was debited another months membership so I called Customer Service yet again only to be told ‘if we have taken the money it won’t show in our system for 8 days, so you will have to call back then’! I have called back today and have been advised the money will be refunded in 5 – 10 days. Fingers crossed. In total I have been debited £250 of unauthorised membership charges.
I have since joined one of their competitors due to this experience.

Well if you want to be inspired to work harder, then the people who go there are enough to settle that! Pure inspiration!!