Andel`s Hotel

Krakow

6 reviews

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Hotels Krakow | 4 Star Hotels Krakow

Address:: ul. Pawia 3, 31-154 Kraków
Contact us:: +48 12 6600100

www.booking.com/hotel/pl/andel...
Opening hours:: Mon - Sat: 9:00 - 18:00
Sun: closed
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Price range: Pricey
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3 reviews of Andel`s Hotel in English

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Sackville003
165 reviews

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Review of Andel`s Hotel from 8 August 2012

The location of this hotel is great - right near the station and easy to access all areas of the Old Town but I'm afraid that where the 'greatness' ends. This is a hotel that has compromised standards for the sake of occupancy. If your stay is for business, this really isn't the hotel for you - it is more geared for tours and groups (and obviously does well from them given the high number in 'residence' during my stay). I had problems with the quality (and cleanliness) of bath-towels. Air-conditioning in the room could not be turned off at night, Room was not serviced on the first day. Room service trays were not removed despite calling for collection. Front-desk would cut you off if they were too busy to answer the phone (it was quicker to go down and speak face to face). Breakfast was good, but the usual 'bun-fight' when tour-groups are around. Staff had trouble to cope with the demands made on them by a 'full-house'.

So for business, I would leave this hotel to the tourists and try the other (similar standard) options in the town. It was OK, but certainly not worthy of all the hype it tries to trade from.

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Andels, 1 October 2012:
Dear Guest,
Thank you very much for your comments about your stay in andel’s Hotel Cracow.
Please let us apologize for the situation that took place during your visit in our hotel.
We would like to emphasize that your remarks about the cleanliness in the room and lack of professionalism towards our guests took our full attention and we would like to point out that this is not the level of service, we strive for and usually deliver.
All responsible managers will be trained in order to improve the quality of our service at the hotel.
We would be honored to welcome you back to our hotel in the future in order to convince you of our improvements.
With best regards,
Katarzyna Szymanska
General Manager
General Manager
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wagner5
Heidelberg
30 reviews

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Review of Andel`s Hotel from 9 June 2011

I agree with Hansilein:

Nice hotel, modern interior, good service, but AC to weak and W-Lan at extra cost.

But for sure a recommendation as very close to the station and only a few steps away from downtown.

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Hansilein
Köln
163 reviews

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Review of Andel`s Hotel from 27 April 2009

Nice four star hotel, very central. Spent a night there during a business trip. Positives: good staff, very helpful. Great thing is that many more Polish hotel staff can speak English, than in Spain or France. Modernly furnished in the rooms and in general. Negatives: not enough electricity, the mini-bar was warm. Wifi had to be paid for. Overall: worth recommending.

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