Thank you very much for your comments about your stay in andel’s Hotel Cracow.
Please let us apologize for the situation that took place during your visit in our hotel.
We would like to emphasize that your remarks about the cleanliness in the room and lack of professionalism towards our guests took our full attention and we would like to point out that this is not the level of service, we strive for and usually deliver.
All responsible managers will be trained in order to improve the quality of our service at the hotel.
We would be honored to welcome you back to our hotel in the future in order to convince you of our improvements.
With best regards,