Selfridges & Co

Awful customer service, rude and arrogant floor manager Ms C Hughes, unresponsive floor staff who don't follow up as promised (Erlinda). I bought a Barbour jacket for my wife as a Christmas present on the 11th December. It didn't fit so we took it back on the 30th December only to be informed that we could only exchange..this is fine but for the fact they had no stock of the correct size! (in fact stock was ridiculously low in all styles and sizes except 6 and 8). OK then can you order the correct size please, no but we can call our other branches to check stock and call you back. No call after two days so we called them to be told there was no stock anywhere! Really, really awful attitude and service levels...DO NOT SHOP AT SELFRIDGES if you expect even the basics of customer service.

Love selfridges in traffoed centre, but recently bought handbag that had price ticket £250, however when assistant put through it came up with a price of £295, girl on till tried to get supervisor to override but he was having none of it, very rude and stated that bag had gone up and just because it said £250 on ticket didn't mean anything as mulberry had put prices up, wife did try to point out that item should be priced correctly but this rather rude man called David, stated he would just get one from another shelf that had right price on, and then asked if we wanted it or not!. Awaiting a reply from selfridges customer relations department. Maybe the standards are slipping or maybe the young man was just having a bad day!!!!!!!!!!

Excellent department store. Whenever I am in manchester I like shoping in Selfridges . Very spacious very good layout of the store and many items for reach and famous. I recommend all visitors in manchester to visit Selfridges.

The Web site should have been more advanced. The address and visit hours are not enough for people that can now shop on line. More photos of good products and prices will be very appreciated.

The excellent departmeent store. Selfridges London should be proud that they have such an excellent store. The best in the world. I added the store to the most luxurious stores in the world.

Sometimes high prices can represent good value. Selfridges is an excellent place to test out this theory, as their prices are certainly at the high end… whether it’s worth splashing out so much probably ultimately depends on how much money you have to burn. As far as we’re concerned, we’ve often browsed here but rarely bought -- so please draw your own conclusions! Our kids have loved watching all the Sushi go round on the conveyor belt upstairs, and being a Mac fan I regularly used to check their computing Department when it was the only place in the Trafford Centre where you could get a Mac (although now, of course, there is a dedicated Apple store just around the corner). It can get busy (as can the whole Trafford Centre) at peak times but if you’re there it’s worth a browse, if only to see how the other half live…

My favorite shop in the Trafford Centre.The beauty/perfume section is a delight with some of the more 'select’ designer labels- however as you would expect it can be expensive.Nice though if you’re wanting something a bit more exclusive.There is a large range of designer clothes and accessories including shoes and handbags.The food hall in particular is worth a look with some lovely food and drink on offer.The layout of this store is quite special but is reflected in the price you pay.

Selfridges is located right in the middle of the Traffford Centre.

It has three floors (that I can remember!) that sell furniture, televisions, music players, designer clothes, high street clothes, jewelery, fragrances and cosmetics!!

Selfridges is quite expensive but it is worth looking through. The after christmas sales are great, but it can be a little scary when the store is full of tall people and you can’t see anything (though I am quite small)!

Selfridges divides itself from others because of its superior quality and customer service it offers to customers. All customers have the choice to have a personal shopper to assist them purchasing form the latest trends in town. The sushi bar is quite popular for health freaks but I don’t personally like it, the different foods are extremely delicious and exotic that you will find hard to find in your local supermarket. The staff that work here know the products inside out and are very helpful in pointing you in the right different if they don’t sell what you’re looking for. The electronics are well priced with other leading retailers but the clothes are a tad on the expensive side because it’s the latest fashion and not common in other clothes shops.

This is a great branch of Selfridges ideally located in the middle of the Trafford Centre. It is spread over two floors and sells a really wide range of products, from clothes to food and beauty products. Downstairs it has a big make up hall with all the top brands, a big shoe department which is a great place to drool over designer shoes! and a mens clothes section. Upstairs is the less pricey women’s clothes section- with branches of Topshop, Miss Selfridge, French Connection, Oasis etc. Also upstairs are childrens clothes and homewares and electricals, alongside the food hall, which is probably the best bit. There are several counters offering a wide range of food, a juice bar, and a Yo Sushi counter where you can sit and get fab sushi. Not cheap but very nice!

I really like this department store, yeah it can be rather over priced and some of the fashion is not exactly aimed at me or my pocket, but it is such a lovely place to wander around. You seamlessly move between different departments and they have such cool things. I like all the gifts, the kitchen department and the food hall is probably my favorite. They have loads of cool sweets - lots that you don’t normally get here - huge range of M+M products and old style sweets. Good range of american sweets too.

The beauty range is also well worth a look - they have Jo Malone and Bliss Spa which are my 2 favorite places for smellies and face products.

I don’t spend so much time in the fashion departments, some designer and some high street but nothing that appeals so much to me.

If you are in the Trafford Centre - why wouldn’t you go?

Expensive I know, but when in Rome….

Actually its in the middle of the Trafford centre.. the first one outside of London non the less.

As a department store it is horrendously expensive and to date I still don’t think I have bought anything from there yet.

I have however spent lots of time wandering around and going “oh I like that” and “oh that’s nice” normally followed with “HOW MUCH”

The food hall is great and I do enjoy looking at all the different fancy foods like “lobster tail in some shenanigans”, would I eat any? Probably not they are all a bit toooo fancy.

I try to avoid the perfume area unless I have been in there most the afternoon then going for a meal, I tend to pop in then an have a top up from a tester.

Great Selfridges in the middle of the Trafford Centre, saves having to go all the way into Manchester city centre.

It’s not huge if you’re used to London Selfridges, but it’s a two floor store packed with all the usual departments. The beauty section is really great and they have a threading bar which is brilliant for eyebrow shaping. The food hall is as ever mindblowing!

Nice shop - loads of stuff packed in there. Good designers and fab food of all countries (sushi is especially good).
It’s in the middle of the trafford centre on two levels - you can;t miss it. Not all that expensive really

Slap bang in the middle of the Trafford Centre, if you go you will have to walk past it, free parking and open till 10.

Now I know it's expensive but it does have some lovely stuff, couple that with end of season sales which (unlike some high street store that bring out all the rubbish) are really good and you've got the perfect place to shop...bring on January, I'm saving my pennies.

(edit-why oh why oh why esp at this time of year is their customer service so bad?! - I love this shop but it best do something soon, I'm trying to locate a Christmas pressie and they have to be one of the most unhelpful stores I've ever had to deal with, 3 phone calls 4 bods and basically all are passing the buck, last one just told me to ring back in an hour - probably when his shift finishes! Come on Selfridges you can do better and until you do I'm dropping your points)