Major issue with ceiling lighting in screen 12.
I believe this is the same for screens 10, 11, 12.
This lighting, in any other cinema, in any city, anywhere on earth, would normally be switched off, or at least dimmed to a bare minimum, for the main feature, but in the Vue we have an exception.
According to the staff, this has to do with "health and safety."
The duty manager, Stephen, denied that leaving the ceiling lighting on was a problem, he was immensely patronising and ill informed regarding cinema lighting.
Do they expect people to plan a night out, go to a specific cinema, chosen over others, at a specific time, and then request a refund, instead of watching the film, because they have discovered that the Vue offers conditions that run contrary to normal viewing standards? This seems to have been the suggestion.
If we were made aware of the fact that screens 10,11,12 remain lit, prior to purchasing tickets, we would have spent our money elsewhere.